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December 2023 by Joni Nevill
My vehicle was parked in the parking lot on private property. I was parked adjacent to a marked fire lane (not tow away zone) but had received permission from management to park my truck and trailer there while I awaited for the parking lot to clear. I went upstairs to my room to deposit my things and wait for the parking lot to clear of obstruction so I could park elsewhere. During that time, a tow was initiated by the tow truck driver, not at the request of the hotel, which granted me permission and not at the request of any city official police department or fire department. After contacting the tow truck service, the dispatcher was very rude and hung up several times. Subsequent phone calls were not answered from multiple individuals, including hotel management, and law-enforcement. We then went to the location of the impound facility, which is clearly marked Vehicle Storage Facility. Signage required to by law posted clearly stated vehicles release 24 hours a day with one hour notice. However, we could get nobody to answer the phone or respond to the location.I have several concerns with this incident, the first of which is the obviously illegal, towing and impoundment of the vehicle trailer and tractor carried on it. Concern number two is the fact that they will not answer the phone nor respond to the facility as required of a VSF of their nature. Concern number three Is the absolute lack of professional, courtesy, exhibited by the staff that answers the phone or in this case refuses to answer the phone after the first call.I have already filed a complaint electronically with the TDLR regarding the tow truck facility and the permitted VSF and will be contacting in person today. Businesses like this, that operate outside the normal bounds of professional conduct, or the codes : laws and regulations that mandate how they should be run cannot be tolerated. Businesses like this, give all the rest of similar nature, bad names. There is no telling how many times this company has illegally towed vehicles, and collected fees that they were not lawfully, entitled to.I have every intention of falling this complaint through both civilly and criminally And holding these individuals accountable on all levels.
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November 2023 by Lynn M
Dispatcher is incompetent and dismissive. Tow driver disregards police officers instructions and car owners request. Then my car is not even at the location address on website. Dispatcher lied saying it was dropped off but doesn’t want to give location. Sat at the tow yard for over 2 hours waiting. Stole my car. Trust I have police handling this matter. Hell if I can rate this company a zero star I would. Whom ever rated this place a 5 star is a joke and a liar just like the dispatcher. **Update just picked up my car from them which was less the 12 hours of time lapse but these scammers charged me for 2 days storage. They towed my car from the accident site at 3:14 pm on Nov 1st made it to the tow yard at 3:34pm completed paperwork at 5:38 pm according to the itemized paperwork. I picked up the car today Nov 2nd released at 2:54pm. So make it make sense on how is that 2 days storage. Cardinal to is a big joke and the dispatcher Angel is lair they seen a payout and ran with it. Avoid them if you can.**
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November 2023 by L M.
Dispatcher Angel is incompetent and dismissive. Tow driver disregards police officers instructions and car owners request. Then my car is not even at the location address on website. Dispatcher lied saying it was dropped off but doesn't want to give location. Sat at the tow yard for over 2 hours waiting. Stole my car. Trust I have police handling this matter. Hell if I can rate this company a zero star I would. Whom ever rated this place a 5 star is a joke and a liar just like the dispatcher. **Update just picked up my car from them which was less the 12 hours of time lapse but these scammers charged me for 2 days storage. They towed my car from the accident site at 3:14 pm on Nov 1st made it to the tow yard at 3:34pm completed paperwork at 5:38 pm according to the itemized paperwork. I picked up the car today Nov 2nd released at 2:54pm. So make it make sense on how is that 2 days storage. Cardinal to is a big joke and the dispatcher Angel is lair they seen a payout and ran with it. Avoid them if you can.**
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October 2023 by Carly M.
As good of an experience as you can have in a crappy situation when your car breaks down. The lady in the office, Lisa, was really helpful and the driver, Steve, was friendly and got there fast.
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August 2023 by Yolanda S.
After calling them and telling them I will pick up my car, they say their closed but their signs says 24/7 !!! Called them to pick up again & they're not here! Their office is not even here! They take you in a car and drive you to another place! I've been waiting & calling them the lady is RUDE! I have things to do & they want to open at the time they wish wasting MY TIME & MONEY! Charging me a extra day for them being LATE!! I'm paying double fines & a tow truck for them to do as they PLEASE!!!! WORST SERVICE EVER! Service is a 0!
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August 2023 by T H
Cardinal Towing was an amazing help to me when I was broken down on the highway with my toddler and newborn. It was a very scary situation for me and with this never happening before I didn’t know who to call but luckily I found them. Lisa, the lady I spoke to over the phone was extremely caring and reassured me that this was being treated as an extremely urgent situation. Within 10 minutes of me calling, they had a tow truck there and overall made this nightmare situation way better than I expected. Highly recommend this company.
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July 2023 by Tarini V.
Terrible!!!! Avoid at all costs. They overcharged me without telling me the price adding 22 per month, were EXTREMELY RUDE, and WORST of all they demanded cash bc last minute their debit/credit card machine broke. I don't know HOW they are still in business. Please boycott
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November 2022 by Montre G.
I wish u could rate 0 stars! Absolutely a horrible company! They completely wasted my time when I was trying to complete training. They normally give you 4 days to complete your training! In those for days my training was stretched out into 1 week and some days because they didn't let me try 4 days straight don't could catch on I worked 2 days missed a while week and trained 2 more days then David said I wasn't ready and didn't let me come back. They completely wasted my time. And they also do not abide by the book! Janky Towing company!!
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April 2022 by Juanita Z.
Locked my keys and phone in the car at the car wash, one of the workers called them out for me. They arrived quickly and the driver, Luis, opened my car in less than a minute. Quick and efficient, definitely recommend! Thanks again
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October 2021 by Roger A.
Customer service is horrible, the worst. They shouldn't even be allowed in business. They make jump through hoops for no reason. Never deal with them again
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January 2021 by Tameka O.
This is the WORST place of business to deal with. I mean the WORST. Lucy and the male manager (can't remember his name) have HORRIBLE CUSTOMER SERVICE. They work when they want and will leave their office ONLY to collect another days storage fee! If you EVER have to have your vehicle in pounded make sure that CARDINAL TOWING isn't the one to come out! I am FORCED to give them a 1 Star rating since .5 stars aren't available.
