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March 2024 by MYBOY ROACH
Marcos went above and beyond to help me. I appreciate his patience.
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February 2024 by Renee Mack
I made this location my go to for AutoNation (Renee M.)printing needs for a long time. They have always accommodated my needs and wants. This time it was more then just printing and I needed it with in a few short hours, like 4 hours. Marco and Eddie made it happen! They not only made it happen they did it with patience understanding and empathy. They didn't over promise, but they over delivered on what I needed and not just one trip but there were three trips in the matter of two days to get everything I needed for an Executive conference. At one point I was at the conference center in Irving, Eddie called the store (118 John Carpenter Frwy)closest to where I was, sent them the file and explained what I needed. Albeit, it was only three things, but they were important and Shelby B. at that store was just as pleasant and accommodating as the other store. They made my urgency, detailed and quick turn around time a priority and did it with professionalism and kindness. Not only did they ever get frustrated with me, but they demonstrated this to all their customers. Patience and professionalism that exceeded any that I have seen anywhere in a very long time. The lines were long, the phones were ringing, the peoples requests were important to them and they never changed from being top notch. If you have an employee award that you give, all of these mentioned in the this need to be recognized and celebrated for a job well done. What they did can't be taught it's just who they are as people. They are shining stars in my book. I too work in a service business that CSI is so important and feedback matters. The exceptional feedback isn't often relayed, but want to make sure everyone that needs to know, knows this store is awesome!
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December 2023 by Anne Coakley
Been there many times ..all great transactions..RYAN and MARCOS and EDDIE are always fast,friendly and efficient!What happened 7-8 years ago should be removed from reviews
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August 2023 by Russell Cheney
I have had many great experience at this store. I’ve used it over the years. I remember when it first opened, I was in the store and saw the manager coaching a customer on how to make a resume—literally telling him to use the computer and he would help. It was a really great example that I have thought about for many years.
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July 2023 by Colin S
Not sure what the negative reviews are about. I had a gentleman with black hair, a beard and glasses (I don't remember his name) assist me in shipping an item. He was very helpful, fast and informative.
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January 2023 by Phillip E S.
Had to learn my lesson the hard way by not choosing FedEx Office. Staples, Office Depot, and whomever else pretends to be a copy/ship company are not on the same level as FedEx. Every location is roughly the same in services offered, along with friendly, helpful staff. Don't usually use this particular one, but I was in and out in no time at all. Conveniently located on my way to work near the Chick-fil-A I eat at. Definitely a FefEx fan!
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December 2022 by Ron Gruben
This location in Euless is the best, So helpful, special customer service. Marco always helps me with any problem or service.
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December 2022 by Kendra Carr
Upon going to the store, didn't know exactly what I needed to do to return items... Low & behold, there was Mr. Marco there to help me. He was such a blessing. He was very patient with me?... He helped me to understand exactly what I needed to do ....I Will continue going to this store..?
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October 2022 by Jeni R
If you want to get cheated on shipping, this is the location you should visit. Twice they have measured packages inaccurately. I live so close to this store that after a year I decided I would try them again- my mistake. Same poor customer service and plain inaccuracy that cost me more money. I really should have just taken my item and driven it to the Colleyville location, where everything is run professionally and honestly in my experience.
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September 2022 by Space Knight
Great service from Steph and the guys! Good info and out fast!
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August 2022 by Michael Jones
Went in to drop off a box. The box was damaged so they suggested I buy a new one. Great. I did that and they had to remove the sticker from the old box to the new box. Great. I leave and go home. The next day I have the same box shipped back to me. They misplaced my shipping label. Called and a lady didn’t care at all…smh
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July 2022 by Shiloh Hernandez
Great customer service and they were able to make out posters within the hour!!! Love them! We will definitely use them for all our poster needs!
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April 2022 by Derek Kielich
I drop my FedEx packages here with no issues.
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January 2022 by Linda S.
I've been using this FedEx location for the past couple of years. The entire team at this location are very friendly and helpful. I appreciate every time I go in to send a package or envelope, there is plenty of people working. I don't even recall a time where I e had to wait more than 2 minutes and most of the time, I walk right up to the counter. Mi noticed some of the reviews don't reflect the current service, so before you turn away, give this location a chance. Don't let reviews that are 3+ years old deter you.
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September 2021 by Trophies & More
Store has really improved the customer service level.
