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March 2024 by Lula S
This review is specifically for the on call doctor this evening “Magdalena” which by a quick search I assume is the PA for the bedford location but not sure. Extremely rude and unprofessional***. This office clearly has no regard for its patients. My mother who is 65 years old was seen today and was told she may have a broken ankle/foot, she was sent to the bedford envision location immediately after her appointment to get an x ray and dr vattakuti said to call back same day so they can review the results of the scan to see how to proceed further. So after waiting an hour to be seen, saying her ankle could be broken and promising results and a discussion by EOD, traveling to Bedford to get the scan done and calling over 6x to the office prior to 5pm with no answer, I call the after hours number around 6:30 and get a call back / speak to Magdalena. I have no idea how she could possibly have patients with the disgusting attitude and the way she spoke to me saying “there is no x ray location in bedford” and saying there is “no way dr v said by EOD”. I mean if you have someone with a broken ankle who you send home with no care and no follow up what can be expected for a serious complication that could come up? And this is how a medical “professional” speaks to patients / family of patients?Extremely frustrating and even when I told Magdalena that she seemed to have an attitude she CONTINUED with the same way of speaking as if she did not care and then HUNG UP ON ME after saying she did not know what was discussed and doesn’t know where my mother was seen. I will be filing a formal complaint to corporate. I go to the southlake location with absolutely ZERO issues, they are professional and kind with timely responses and they answer their phone during business hours. If you are searching for a PCP I suggest you go there.
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December 2023 by Johnathan Wilson
Excellent! Dr Scott and her staff were great our transition has been very good.
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October 2023 by Sherrie Hardy
Dr. Scott is awesome, she is very professional and caring . She listens and very attentive.
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May 2023 by Slem
Provider Melanie is great. I'd highly recommend her. She is attentive and listens to every concern and tries to get to the bottom of them.My problem is with everyone else I have come into contact with.My first appointment: it was an hour late getting started. After it started, I was directed to start tests, without seeing Melanie first, or given any reason why these tests were needed. After Melanie entered, all my questions were answered and she took me seriously. She referred me to get additional testing elsewhere. After that testing was completed, nobody called me with results as promised. I called the imaging location, who had sent the results a week prior. After following up again, I was told nothing had been received. I sent a message to Melanie and then suddenly all results were instantly available.My second visit: Melanie was great again. Referred me to a specialist with an urgent tag. The specialist is pretty backed up, so I reached out to see if my need is more urgent than the specialist has available and if I need a different referral. It's been a couple weeks and I have not received a response. I guess it is not that urgent.My third visit: I am having a reaction to something given to me, so I scheduled an appointment once again. The next available time (3 days later) is really inconvenient, but I scheduled it anyway because I have a burning rash on my face. The next day, I decided it wasn't worth the shake up of my schedule, so I clicked a button in the app to cancel. Nothing happened. The next couple days the appointment showed up in the app. Just to be sure, I called the morning of the appointment to verify since it was still in the app and the appointment was still scheduled. I said okay, see you then. After I hung up, I got a text and an email with details about my appointment. I showed up and now they're showing the appointment is cancelled. So there's a nice hours drive and time off work just for them to have it cancelled after just confirming two hours prior.After 3 chances, I will be finding a new PCP. It's unfortunate because I like Melanie, but it's not worth the extra headache.
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March 2023 by A B
Highly recommend Dr. Falaki as a PCP. She is attentive, remembers details of previous conversations and has a genuine demeanor. She responds at an alarmingly fast rate to refill requests/messages- very helpful as a traveling healthcare provider! I have seen many facilities around the HEB, and the office experience and practitioners at HCAT Euless are the best.
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February 2023 by Carina C
Do not go here!!!! Just another corporate arrogant doctor. From my first visit she dismissed my concerns and had an attitude. As a full time mom, student, and work I don’t have the capacity to always take off an go in. I came in and was charged just for her to tell me to leave and throw the chart at the assistant upfront. I feel so sorry for her staff for having to deal with someone so bitter. Never coming back here. Oh and Dr. way to go to fall into the stereotypical doctors who don’t care and judge patients.
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January 2023 by Genalynne Orquiza
I have no complain with Flo Tomasic, Ana and Susan. They are so kind and assisted me with my health and evrytime I have an appintment with them. I decided to switch Primary care due to ine person in their facility. Her name is MOLLY! She always adk for my payment when in fact I am not due anything! She does not check with billing before she announce to the whole clinic that I iwe $880.00!! I already complained about her but on my next appointment on July 16 she ask for my back payment again! I hope they train her again in Customer service and on how to check the billing of patients she does not know what she is doing. And whenever I go there she always present herself high and mighty even if she is not. Sorry to say all these things coz I am not a mean person but she really does not know good customer service and how to read patients billing.
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December 2022 by Marcus Hayle
I've been a patient for about 6 years and Dr Veemal DeSouza is great at solving root cause vs just dosing out medication. She is my PCP for life.
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December 2022 by First Round
Dr Folake Falaki very professional she listen to you….my mother would say ((not how much you know)) is how much you care)) and wherever you find a doctor ,take time to listen to you ,hold on tight with both hands ? thank Stanley Rodney
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November 2022 by leigh ivey
I had difficulty with the usual patient portal as it didn’t have an option for me to ask if okay to just be a walk in w/no appt, so I just went in and the receptionist found a slot for me, their new MD saw me quickly, wrote a script, and I was on my way in less than an hour! I thought that was good patient care!Prob didn’t hurt that I was an existing pt of their NP Flo who was out that day but I was very impressed that they saw me anyway! The meds are helping too!
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November 2022 by Tanner G.
Said antibiotics were working but I needed a longer round. She said it was all in my head and wouldn't give me any.
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October 2022 by June Richardson
This visit was two fold. To make my primary, Dr Roberts , aware of my ER visit a few days prior on Sunday and the med I was taking for folliculitis as well as to address an eye infection that had developed since the ER visit. Unable to see Dr Roberts due to her having a family emergency, I was assigned to NP Flo. My appointment was at 1 p.m. After standing outside til 1:05 due to door being locked for Flo’s retirement celebration, I knocked on the door. She said, “I haven’t seen you before have I? She seemed irritated, didn’t appreciate that I had gone to an ER not directly in “network”, and barely glancing at the ER dismissal summary I brought, she handed it off to the CNA and asked her to make a copy and enter it into the system. She contradicted and completely discounted the diagnosis of the summary I verbally made her aware of that the ER Dr had assessed, saying you don’t have folliculitis! Instead gave me a wrk order to Boardwalk Imaging for a Brain MRI. “Looking for a tumor”, she said. When I’ve never known of any brain tumor coming through the scull and scalp to have a rapid onset, or to be improved with a few days of an antibiotic.Next being the only time she touched me, and putting my right arm on her left shoulder, which was the wrong arm for standard accuracy of blood pressure measurement as well as this position being above my head since I am a short person, she took my blood pressure. At the end glancing at my eyes. She resumed her seat at the counter typing into her laptop saying you have pink eye, and your blood pressure is high. Yes I was discussed at her manner, treatment and condescending unethical attitude! Without reading the summary or even looking at my head. She prescribed an older med for the pink eye and dismissed any discussion of my head, and head aches. Again, in less than 10 minutes, she put my right arm above my head on her shoulder and took my BP. Again said it was high.I applied the med she prescribed for three days. Upon day 4 with no improvement, I called to discuss a med change. The CNA returned my call and referred me to an Opthamologist. Dr Ighani, a great Dr. He informed me that the prescribed med was the problem. It was old and not used any more, he gave me an up to date drug in office, apologized for my mistreatment and that visit was wonderful! He also looked at my head! Actual patient medical care.I would not recommend NP Flo to anyone. Glad she’s retiring and will refuse any offer of her as an alternative in future!As a 40 year dental veteran this experience was unethical, inconvenient, rude and unnecessary! Contradicting an ER Dr’s diagnosis and refusing to even read the details of a report is treating without consideration of all the details.Why is she allowed to practice?
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September 2022 by Gladys Miranda
Dr D'Souza is my PC for a long time and I'll keep her forever. She's attentive, she listens, she asks questions, she's professional, she always give me the correct prescriptions for my health problems, and she's friendly too.
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September 2022 by Constance Archer
Dr. Falaki is an awesome doctor. She is very calm, understanding and knowledgeable. I never have any problems getting information or appointments. The other staff members there have always been very professional and courteous. I am glad she is my primary care doctor.
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September 2022 by Cheryl Simpson
Dr Falaki gave personal attention as if I was her only patient. She explained any questions I had. I feel comfortable while I’m with her.
