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November 2023 by Cyd Texada
I’ve received great service at this store, on several occasions, over the years! Tara did a wonderful job helping me this last time.
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November 2023 by David Shenton
The mattress was not an issue, however the adjustable frame, of which I have 2, both had infestation of bed bugs. I removed the mattress and inspected and no bugs, but inspected the frame...from Mattress Firm in Colleyville and found "nets" on the frames. I have had to spray twice in a year and still have issues. The frames are covered with a material that I believe is the source. I am going to call the store and see what they have to say after Thanksgiving as I am not having a " good thanksgiving" at all. My wife is recovering from two surgeries....I am not a happy customer!
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November 2023 by Tonya Entzi-Martin
My husband is experiencing severe back problems and our foundation is not helping. Today I took my son with me to the Matress Firm Colleyville to investigate options. Daniel assisted us. He was very knowledgeable and not pushy.Initially we discussed just a foundation. Having had a tempurpedic bed for 20 years, Daniel suggested considering a new mattress, too. We looked at various options, including a traditional mattress. Daniel had a lot of insight and we spent an hour asking questions and getting various pricing options, including simply replacing the foundation and keeping our mattress.After an hour, we left and returned home to discuss possibilities with me husband. About two hours later, we returned with my husband and Daniel again spent an hour with us, answering many questions, offering insightful knowledge and multiple pricing options.Daniel had the opportunity to twice upsell me and another client. He didn't. He knew the value of listening to the client and selling the best product for the client.During these processes, the other salesperson, Roy, helped other clients and was just as knowledgeable and helpful with several other clients. Another woman came for the sole purpose of purchasing a foundation. He never tried to offer mattresses, pillows, etc. because she specifically indicated interest only in a foundation.We were so impressed with the knowledge and professionalism of these men. If I were looking to purchase more beds, I would give them my business every time. If you are seeking a bed - mattresses, foundation, etc. - I would encourage everyone to visit this location to pick the brains of Daniel and Roy. Skip the big box stores. They don't have the knowledge and the deals.
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November 2023 by KB Davis
I really appreciate how simply their mattress exchange policy is implemented. In less than ten minutes, the new product was chosen and the delivery appointment was set. Thank you for this policy which allows customers to feel good about their long term purchases.
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September 2023 by Janice Cole
Our salesman, Roy, was exceptional! He helped us find the right mattress at the best price.
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September 2023 by Chadwick Harer
Roy is a very pleasant person to not only listen to but to converse with as well. Very knowledgeable and did everything with in his power to make me and my wife feel comfortable. Asked a lot of good questions and showed us multiple beds with a variety of prices. Over all a great experience and would recommend at least checking it out even if you don't find something you like.
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August 2023 by Michaela Kiechler
Shopping and buying a mattress is sometimes stressful. Its a big $ purchase and and odd shopping experience. My Sales Rep, CAM was great! He answered all my questions. Shared with me pros and cons over different mattresses. Left me to lay around on some and then was there to answer any additional questions. He was super personable and made the experience so less stressful! THANK YOU CAM! - MK.
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August 2023 by MJ Carrillo
Today was my first time going into Mattress Firm and I had the best experience. I had my 2 younger kids with me and it was hard for me to talk to sales person Daniel, but he was so polite n patient with me. I will be coming back and recommending this store to my family n friends. Thank you Mattress Firm and Daniel for my purchase.
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August 2023 by Robert Myers
Roy was outstanding. Outstanding customer service along with professional in everyway. Roy was patient and explained everything answering all questions obviously very knowledgeable about all mattresses beds Etc.. I was more than happy doing business with this man. I will refer everyone I know to Roy for a bed. Thank you so much for the pleasant experience buying a much needed new bed after searching everywhere
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August 2023 by sabrina turner
We’ve always had a great experience at this location at Glade and 121. The sales guys today were wonderful and we got a great deal on my daughter’s mattress for her new apartment.
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July 2023 by zornj61
Fast, efficient, also helped with the price even though he didn’t have to. Definitely earned my business again and any referrals.
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July 2023 by PATRICIA PRYOR
Daniel was great! No pressure & was very informative about each mattress we tried.
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July 2023 by LtDavidB312
The store’s staff were friendly, engaging, knowledgeable, and helpful. 11/10, would absolutely buy from them again!
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June 2023 by Dawn Hoffman
We worked with Cam in the Colleyville store! He was very knowledgeable and was able to get us within budget AND get us what we were looking for!! If your shopping for a mattress - go see CamIn the Colleyville store.
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June 2023 by Sandy & Ernie Symanovich-Kuney
Cam was a pleasure to deal with and we feel fortunate to have had the most knowledgeable sales person ever!! He was patient with our lengthy visit and fielded many questions! He went above and beyond to make sure we were completely satisfied. We were pleased to get Next-day delivery and would definitely recommend Mattress Firm to our friends.
