NAPA Auto Parts is consistently reliable, with a long history of having the necessary parts and being helpful. Customers report getting the right parts the first time, including for older vehicles, and appreciate not being forgotten for small items like clamps. The staff is noted for being very helpful, providing good information, and inspiring confidence, making the store a preferred choice. The team demonstrates kindness by going out of their way to assist, such as checking stock for warranty items and expecting customers to make the process easier. However, there are criticisms of the delivery system from one location, described as unsatisfactory, with complaints about orders not being delivered to commercial addresses. Some frustration is noted with in-store coordination, where staff communication can sometimes lead to confusion over order pickup. Despite these occasional issues, the overall service is praised for its reliability and helpful personnel.
The new manager Brandon is truly someone who cares. The world needs more people like him.
April 2025
no issues and very helpful and fast with getting me parts. 5 stars
November 2023
Perfect as always ?there only been 2 times in the past 20 plus years. That Napa didn't have the parts. That was do both cars were so new. It was a dealer only parts. Other that every Napa I have been has always been helpful. Thanks Napa keep up the good work.
