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June 2023 by wanda izquierdo
We were referred here through our insurance. They have worked on the front bumper 3 times because they can't seem to do a clean job. There was obvious overspray in multiple areas and run offs, misaligned bumper, and loose parts. There was no prep on the bumper before paint, an extremely poor quality paint job.The manager on 6/2/23, a female responded as follows " Our work is a production line work. We don't care about quality. Take it up with the insurance. " All she offered was to spray a corner of the bumper, no prep work or resolving the runoff.I would never step foot in a Service King again.No respect or care for the customer. I would not recommend this place to anybody, not even my worst enemy. If you want quality work, this is definitely not the place.
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June 2023 by Motto_Blaine
We were referred here through our insurance. They have worked on the front bumper 3 times because they can't seem to do a clean job. There was obvious overspray in multiple areas and run offs, misaligned bumper, and loose parts. There was no prep on the bumper before paint, an extremely poor quality paint job.The manager on 6/2/23, a female responded as follows " Our work is a production line work. We don't care about quality. Take it up with the insurance. " All she offered was to spray a corner of the bumper, no prep work or resolving the runoff.I would never step foot in a Service King again.No respect or care for the customer. I would not recommend this place to anybody, not even my worst enemy. If you want quality work, this is definitely not the place.
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June 2023 by Keith Richardson
Crash Champions did an awesome, excellent, amazing job on my truck. My truck looks like I just bought it from the dealership. I hope I never damage my truck again but if it does happen, there's no doubt where I'm taking it.Professionals who care and the knowledge to the job with complete satisfaction.Thanks again, very happy with the service you provided ?Service: Body & Trim
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May 2023 by Zia Khan
Very impressed with the repair service. Kourtney was very helpful during the vehicle dropoff and throughout the repair process. She constantly kept me informed about the status of repair. Promptly ordered the parts and repaired the vehicle within the shortest possible timeframe. One thing to point out is that the vehicle was not thoroughly washed before delivery but that is not a major concern and can be definitely improved.Service: Body & Trim
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May 2023 by Rodney Robinson
Super Professional!Super Understanding!= Me being, Super HUMBLE AND GRATEFUL!!Go Service King
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April 2023 by Donna Hjorth
I got rear ended in August 2022 and was in need of auto body repair. I went here because I had some work done about 10 years ago and they did a good job. This was not the case this time. When I took my car in I asked to get a quote to repair a couple of hail dings on my hood while it was there........never got a quote that I was promised. After picking up my vehicle I noticed the paint job was not good I could see drip marks in the paint, I also noticed there were several scratches around my back brake light that were not there before. When the back liftgate goes up it acts like it is going to get stuck. I called the manager Derek and he assured me they would take care of me and remedy all of this....THAT DID NOT HAPPEN EITHER. I called twice and never got a return call from Derek as he was ordering a part and was going to let me know when it arrived. I am very upset!! I looked at CRV's for years wanting one and was so proud when I purchased this car. And now i get to look at the scratches, drips in the paint, and my wonky liftgate!!! DO NOT GO HERE..... THEY DO NOT CARE IF THEY DO THE JOB RIGHT> THEY JUST WANT THE CHECK FROM THE INSURANCE COMPANY>>>>> RUN AWAY FROM THIS PLACE!!!!
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April 2023 by lisa la
Removed and replace Front Bumper, Grille, Front Lamps, Radiator Support, Hood, keep up the good works.Services: Air & cabin filter replacement
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February 2023 by Justin
They "repaired" my car a year ago. There were decals they didn't have yet and major fitment issues with the work they did do. So they told me they would call me when they came in and they would address the other issues then. Fast forward a year and still no call. My right turn signal fell out driving down the road and ripped off. I took it back they took pictures and told me my service advisor was getting married that weekend but the next week they would get back with me. That's been almost three weeks now. I'm not sure how I get this stuff finished. Progressive suggested them as an authorized vendor... I'm blown away with how poorly these people have treated me and my vehicle.I would suggest taking your car anywhere but here.
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January 2023 by Bopper Edwards
Unprofessional and unresponsive. Have had to call multiple times to get a update on my vehicle and every time I call its something else
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December 2022 by Murat
I took my car to Service King Euless, it's been 3 and a half weeks that they still haven't worked on it. Whenever I call, they never answer their phone and left multiple voicemails they never return phone calls. Their repair status tool on their website does not work. I never get status update texts as they claimed they would send. They got all the parts except the headlight lamp which they ordered the wrong headlamp twice and now they ordered the 3rd one and don't know when it will come in, they keep giving me different excuses. They are saying the headlamp needs to go in the car first before they can put the car together, in this case why did they wait to reorder the lamp for 3 weeks? They could have checked the lamp to see it wasn't the correct lamp and quickly order the second one and find out that wasn't the right one and order the 3rd one. Why wait 3 weeks? Very poor customer service. Still waiting for my car to be repaired.Services: Body & Trim
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December 2022 by brad zabel
DO NOT TAKE YOUR VEHICLE TO THIS LOCATION!!! 1. been calling the phone number for over 2 weeks now and no one has ever picked up. have left several messages and no call back. 2. GF has been waiting for 9 months to get her grille and emblem fixed and still no emblem. 3. Derek the manager promised to order the part over 3 weeks ago and still no part and still no call back to my GF. Derek should not be the manager of this place and breaks my heart seeing my GF in tears trying to get this part ordered. PLEASE TAKE YOUR VEHICLE TO ANOTHER COMPANY!!!!!
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December 2022 by Murat A.
It's been 3 and a half weeks that they still haven't worked on it. Whenever I call, they never answer their phone and left multiple voicemails they never return phone calls. Their repair status tool on their website does not work. I never get status update texts as they claimed they would send. They got all the parts except the headlight lamp which they ordered the wrong headlamp twice and now they ordered the 3rd one and don't know when it will come in, they keep giving me different excuses. They are saying the headlamp needs to go in the car first before they can put the car together, in this case why did they wait to reorder the lamp for 3 weeks? They could have checked the lamp to see it wasn't the correct lamp and quickly order the second one and find out that wasn't the right one and order the 3rd one. Why wait 3 weeks? Very poor customer service. Still waiting for my car to be repaired.
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November 2022 by cung cung
The service was so bad. Can't call the customer service, I put my voice mail too many times but they never call me back. Don't nevwr use this shop.Service: Painting
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September 2022 by Amberly T
Service King had my vehicle for a total of 6 days and they kept me well informed via my preferred method of contact which was by text message. I've taken previous vehicles here and I wasn't expecting anything less than a satisfactory experience. I am very happy with how good my vehicle looks! Keep up the good work!
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September 2022 by dwayne mccray
It took longer than expected. I also had to bring it back for some repairs, like door panels coming apart and some front end work
