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October 2025 by Kristen Salsbury
This bank is so slow.
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September 2025 by Norma Gaston
This bank is always so wonderful, especially Melissa!!
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May 2025 by Jason chavarria
ATM does not work
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March 2025 by Heidi Braun
Southside Bank is amazing. I had incredible customer service from two outstanding employees. Elaine assisted me in getting online banking set up. She was very patient with me and ensured I had correctly set up the login information. Fast forward several days…I was having trouble accessing online banking. Mesa was so patient with me and resolved the issue for me. Was absolute user error! Kudos to Elaine and Nessa!
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February 2025 by Michael Ammons
Everytime I Enter In Southside Bank, I Am Greeted With A Smile. All My Needs Are Met Everytime, Whether It’s With Getting It Done That Day, Or Knowledge Of What I Need To Do Next. Elaine Mendoza Has Helped Me Multiple Times Now, And Her Smile Is Contagious. Thank You For All You Do! Elaine Mendoza
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October 2024 by Eddie Bernardo
Nessa Zamman was very cordial, patient, and helpful in opening a joint checking account. It was a unusual request and she made it happen. This bank is well established as a community bank with great service.
Thanks again, Nessa and Soutside b3ank !!
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September 2024 by Harold Cade
I only have a checking account there, but it is the worst I've had in 50 years. It is absurd. You cannot charge anything overseas without calling customer service. Then you have to reauthorize the transaction every 90 days. You have to do it for every merchant. I have no idea how you could travel with it. When you call customer service you get a different answer every time. Last time she said she couldn't do it, that a supervisor would have to call me back. When she did SHE ASKED ME WHY I WANTED TO DO IT!!!
This is for a $5 transaction folks. I understand what they're trying to do. In cases of fraud, it's usually the bank that eats the loss. Fine. They're small and don't want to pay for fraud. But the way they have it locked down.... Well, it's like if I went in as a security expert and they said, "We want zero hacking of our systems", and I replied, "OK, I can do that directly". "Unplug your machines". They would say, "We can't get any work done", which is exactly where they have left me. No difference.
They do not disclose this when you open the account. I certainly won't be opening any other accounts there.
Update (4 years after initial posting): I still have the account, but use it for almost nothing. But when I do...I'm quickly reminded why I don't use it. 15 years I've had the account, never overdrawn, my wife is a signatory on the account. She comes in and writes a check off her Bank of America account across the street and deposits it into this account. $5500. "Oh, that's over $5000; that will be a seven day hold". Whaaaat? Another example of their philosophy, "Our aversiveness to the slightest risk means you don't get anything done".
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August 2024 by Adrienne Harp
We have been using this bank for over 20 years. The tellers are the best! Jackie is very knowledgeable and friendly during transactions
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June 2024 by Randy Arrick
Staff was VERY helpful!!
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June 2024 by James Wilcox
I really appreciate the one on one experience at this location. All the tellers are excellent in manners and are exceedingly helpful. They are looking out for my best interest. Jackie helped me last week with something I never thought of with my account and the results were fantastic. Keep up the good work.
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December 2023 by Dennis Rodriguez
I have not had any issues, good bank good people
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October 2023 by Eric Feldt Jr (ProTex Remodeling)
Great People!
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August 2023 by Terrance Freeman
Jackie and all the other tellers are always very knowledgeable and professional. The staff at this location always take care of me and I always see them taking care of other customers. This is a great bank.
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June 2023 by Joe Martinez
Sharon was great and she always gets me of trouble she got all my money back when someone stole my ID. Thanks Joe
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June 2023 by Dale Hogan
I have always received fast and friendly service at the Euless branch and I also use the branch in Gun Barrel city and always the best service.
