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July 2023 by Tina V.
Terrible! Waited over 30 minutes after having two people page the manager then another 20 minutes before he showed up. Come to find out he was at the far end of store chit chatting with other employees. Didn't realize he was the manager at the time. Then when he did show up he didn't know sh?! and we were pawned off on yet another employee who apologized profusely. Don't waste your time.
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May 2023 by Cameron K.
We were given store credit because of the horrible service we got. We had to wait 3 hours for something that took 5 minutes once we finally got help. Came back to use the store credit but we only had the claim number and we were basically told we were lying. We spoke to Gladis and she said she remembers EVERY customer service call but claimed to not remember ours. We finally called customer service and she let us know they spoke to her already. We basically had to do their job for them. I eventually got sent a card after calling customer service and resolving the issue myself. Gladis never came back to help but thankfully I figured it out myself. WORST CUSTOMER SERVICE EVER.
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February 2023 by Kamoni A.
Don t come here if you need help! When thing is Clear Nobody here knows NOTHING!!! THE BLIND LEADING THE BLIND..Customer Service Sucks!!!
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February 2023 by Les G.
Great store, great people, great service. I buy my Ryobi yard tools from Home Depot, and they're wonderful. I've only had one return at this store, and the staff was helpful.
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January 2023 by Jim P.
The tool rental is the best part of this place. The service everywhere else sucks. If you're not here during the week daytime hours then good luck getting any assistance.
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November 2022 by Emily M.
Excellent service, helpful staff with rental so I could do what I needed to do! Thank you so much!
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November 2022 by Cung C.
The customer service was so bad. Dropped off the phone during we were talking and she can't explain nothing.
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November 2022 by John Greaves
Joseph and Tina were great ? very knowledgeable in their department.
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June 2022 by M Mckernan
I've rented several times, no problems, so I gave it a 3, HOWEVER, this time, rental was great, great C/S as usual, told me he'd be right with me, he was finishing a return. Now on my return, different story ..I had a very heavy return, 3 items, the door was OPEN and propped, so I drug in the 1st pc, said may I leave this here so I can grab the other 2 pcs, it's so heavy. He gave me the strangest look, like he couldn't believe I was talking to him, I thought, hmm, odd, but ok, so I said I'll be right back and turned to walk away and stepped off the curb and he slammed the door closed!! I just caught a glimpse of him at the end when I heard the door move... I went ahead and grabbed the other 2 items and rang the bell, nothing, it's hot too, rang again nothing, rang a 3rd time as I can't carry the items thru the store, too heavy. Finally a customer, yes nice customer, opened the door and said hi ma'm, do you need inside. I said yes, please, I need to do my teturn, thank you. The employee said NOTHING, just walked over, you doing a return? Number? Ok, you owe xx.xx, you want it on the card? Yes please, handed me a paper. I was looking at the charges because there was a fee I didn't know about, he said that's a paper receipt of your rental, then walked away, like I was a complete idiot. I've never seen him before and I hope I never do again. Such a rude j****
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February 2022 by Lane P.
Having never owned a home before, I don't think I'd set foot in a Home Depot or Lowes more than twice in the last two decades before moving to Euless. Since becoming homeowners, this Home Depot has pretty much become a home away from home.Location is a major factor in this store's favor. It's right on Industrial, directly off the highway. Convenient to those in the neighborhoods right there like us, or for those who have to drive a little. Although, its strange arrangement perpendicular to Industrial makes getting in and out a bit awkward at times.This store is a pretty standard Home Depot from a selection standpoint. However, I will point out that their outdoor area with patio furniture, garden center and pool supplies is absolutely superb. I had no idea how difficult maintaining a swimming pool would be and this store has been a lifesaver. They have everything I need every time I mess up the chemicals.The staff here is always friendly and helpful. When I look lost, it seems there is always someone to help and they have the tools at their disposal to actually help, which is nice.
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October 2021 by Anne M.
I've always had very good experiences at Home Depot. Their return policy during Covid has been great as I am a nurse and have had a little time to go in and return some plants that have bit the dust... I guess that is literal in this sense. I went in today and had missed the deadline for a return on a fairly expensive plant that I had not had the chance to return due to all the craziness with Covid. I'm also a single mom and in perpetual nursing school. A very kind cashier named Luke took the initiative to make sure I was refunded for my plant and understood the situation I was facing. He also made sure that I was able to get the best plants for the budget I had. He was so kind and thoughtful. It is rare that I have ever seen this type of service in a retail environment... Especially in a big box store. Thank you Luke for your kindness after a very difficult weekend that I had (which he knew nothing about!) And thank you Home Depot for hiring such a kind young gentleman. I hope my kid grows up with the same kindness he has.
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December 2020 by Darshan P.
Needed a leaf blower for the house. If your ever looking for a inexpensive leaf blower. I would highly recommend the ryobi 135 mph 8 amp corded electric blower. Gave it a try today and it's very powerful with 2 settings. Not bad for the price! It cleaned up all the leaves amazingly!!
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July 2020 by Jeremy January
Very simple rental and return process. Very satisfied!
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February 2020 by Yogesh Saini
GREAT SERVICES +1.(855)[485](0407) NO NONSENSE and GREAT FIXATION!!!
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November 2019 by Chemane Brown Terrell
GREAT STORE, GREAT EMPLOYEES,