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February 2024 by john peer
I went into the Fairview, TX Buckle store, which is an independent store, not in a mall, with my wife and daughter. I spent 350 dollars and when I asked to use the restroom the two lady's working there said they did not have one, which was a lie, I have been shopping there for 15 years and used the restroom before. Then they changed their lie and said it was corporate policy to not let paying customers use the restroom and said I could go to another building and use the restroom at Old Navy or Macy's.If we have to use another store to use the restroom I will no longer shop at any Buckle store!
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October 2023 by Prince
Worst location in DFW.I won’t encourage. They discriminate and would do anything to prove you wrongThey feel they are most ethical store in American history
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January 2023 by Skibert Mateusz
The manager of this store is excellent. The staff is always very nice and great as well. Definitely will continue to visit this store when needing jeans.
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June 2022 by Mo CastingDownStrongholds
OMG!! Outstanding Customer Service. Thank you RANEEM, ANDREA, & MADDIE y'all are so AWESOME. RANEEM ( Store Manager ) was looking so pretty with that Cowboy hat on scrubbing the floor. What Store Manager you know would be sitting on the floor scrubbing it??? None I know..lol.. Please go to Buckle in Fairview & ask for 1 of these AWESOME ladies.
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April 2022 by Maxmillian Hartsfield
Very happy with the staff and overall experience, a good saleswoman can really make or break it. Thank you Raneem!
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April 2022 by Steve Y (北京老爸)
Sales can be little pushy and annoying. Love their Jean selections
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March 2022 by M
The service here is AMAZING, compared to the vile "service" (aka being looked at and then ignored) I received at Stonebriar. We went on March 2nd quite early in the morning, and the lady and guy who were working there were exceptionally nice and attentive. They talked with us, helped us out, and were just overall super kind and genuine. It's literally the best buckle experience I've ever had. If I ever have to go back, it'll definitely always be to this location.
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March 2022 by Pavel Kowalski
The manager of this store is excellent. The staff is always very nice and great as well. Definitely will continue to visit this store when needing jeans.
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January 2022 by Chicken Nuggie
The service here is amazing. We got there before opening and the employee helped us. He was very nice. 10/10 would recommend
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January 2022 by Janie
The service here is amazing. We got there before opening and the employee helped us. He was very nice. 10/10 would recommend
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October 2021 by Jennifer Dotson
Great employees
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July 2021 by Revved
I came into the store to exchange the second set of jeans that had the material breaking down within the first few months. I've recently switched over to Buckle jeans but have purchased 4 pairs over the last 6 months. Buckle has a 60 day return policy and I was past it. Asst Store Manager Jose assisted me with the transaction. He very delicately handled the situation which was obviously a product defect but outside of their warranty period. Without any obvious signs of salesmanship, Jose walked me through their product line, showed me other styles and fits he thought I might be interested in. Talked me through his personal experienced with the brand, the company, and their focus on customer satisfaction. He built a personal rapport in what could have been a tough situation without missing a beat. End of story is that he also used that time to consult with the store manager, they did warranty that pair of jeans, and I did buy a 5th pair of the styles he recommended and another shirt.I've been in the customers service and sales industry for a very long time so I recognized what he was doing; but Jose was so genuine and did his job so well and without me ever feeling like I was being upsold that I bought another pair of Jeans I really didn't need simply because I was impressed with how well he handled himself. Buckle management, you need to pay attention to Jose. You need this guy running stores for you or draft him into corporate and get him to train your staff. If you don't take care of this guy, someone like me is going to recruit him out of your stores.
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April 2021 by Lyndie Keyes
Leighlah is just as precious as she can be!! She is an absolute Doll and KNOWS those jeans!!! That girl earned her paycheck today trying to help me find the right pair!! She went above and beyond to do everything she could to make sure I was able to find what looked the best! She is going to be super successful at whatever she decides to do because her work ethic is on another level!!!!!!Ruben was also super sweet and so helpful trying to find jeans and shoes for my hubby. This guy knows his Hey Dudes, he has 23 pairs!Buckle has ALWAYS been one of my favorite places to shop because the staff at every location are always exceptional!!! They make a point to remember your name and do their very best to be SO kind and friendly. Love them!!
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December 2020 by Stephanie C.
GREAT CUSTOMER SERVICE! If you need last minute gifts make a run today, you won't be disappointed. Will definitely come back.
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November 2020 by Ashley Reed
Awesome experience! Rebekah was great. Clothes are a little expensive, but the quality and shopping experience are almost worth it.
