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July 2025 by Sannie Jackson
Mesquite TX. Is the best Ms. Pat in womens shoes is so helpful and Ms. Barbara in womens clothing is great.
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June 2025 by Sandro King
Do not go here unless you are white or the employees will follow you around the store and accuse you of stealing. shame on dillards. this is why i shop at neiman marcus and belk.
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June 2025 by Rae H
After the false theft accusations made against the founder of Minnie’s Food Pantry, you shouldn’t shop here. They lied about seeing her put earrings in her pocket, harassed and humiliated her because she was shopping while Black.
They found the earrings in the store by a sketchy worker. A private apology isn’t enough, when the disrespect was so public. Spend your money elsewhere friends.
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June 2025 by T L
Good quality stuff there.
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June 2025 by Ray Sterling
Men's dept has an excellent sales staff.. Plus a great selection. I would shop at Nordstrom but their mens dept has become limited in clothing lines. I'm not sure what has happened to them. Plus Nordstroms stores have become run down. Bad fixtures and carpet that I notice is buckeling through out the stores. Thank heavens Dillards is on top of their game...
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June 2025 by Kahari Wines
Convenient location. Easy to park and get into the store. Very well kept.
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June 2025 by Alisha
I went to Dillard's to purchase a bra. Although they didn't have my size, Stephanie and Hope offered to order a bra online. They even helped point me in the direction of stores that carried my size. They were so helpful and patient. I haven't seen great customer service like this year. Even though I didn't leave with a bra, they made my experience great and memorable.
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June 2025 by jsdbfshfk
call and ask to speak to PAULA
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June 2025 by Trish De la rosa
call the store and ask to talk to paula, ask her why they profile women of color who could afford anything they want in the store? ask if the indian employee got fired
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July 2024 by Sandra White
7/6 I purchased the shirt that night meets Saturday night today is 7/8 Monday so long story short, I wore the shirt Saturday night my friend pointed out to me on my left side of my shirt, telling me there’s thread falling out my shirt I looked to my left. It was about five string hanging off my shoulder. I didn’t wanna pull up because I know in the past if you pull string, basically makes a hole in your shirt. She said wow how long have you had your shirt just purchased it today and it’s strange hanging out thread hanging out no I called Sunday to the manager on duty, which is a A manager for the men’s department he told me to come in that day that was Sunday. They close at six I was in Waco so I came back Monday brought it right back to the store. He examined what I was talking about and he had audacity to act like there was nothing wrong with the shirt to show him other places on the shirt the thread was hanging off that was the only spot The point is to rudeness is real from the management asking me is there anything else wrong with the shirt when he can clearly see five pieces of the thread hanging off the sleeve from the outside not the inside from the outside so I show him I said look at the material look at different parts of the shirt being right this is the management like I’m lying about the shirt being white long story short he returned the shirt because it was a damaged shirt not because of me it’s because of the fabric. I had a dress that was too little for me that I was going to exchange that I got on the same day , but since he was that rude, I got my money back for both of the items because the rudeness was real spend my money at Dillards again. I won’t even go in this Dillards again and this is coming from the management department.
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July 2024 by Martha Sanchez
I bought a swimsuit a few days before going to Cancun. I removed labels and tore up, and threw the receipt in the trash. I used it once, and when I got out of the pool, I noticed that it looked discolored in some places. I paid 95.26 dollars that went to the trash. I came back from Cancun, found the pieces of the receipt, and went to Dillards to ask for a refund that they didn't give me.
Do not buy ANNE COLE brand. it is trash
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July 2024 by Akmal Muqeeth
Received terrible service at the Mens Cremuex clothing counter. I needed a guft and received and asked the attendant to remove the price tag. He cut the tags off completely and said the tags needs to be while returning. He toy ignored the request. Lousy customer service. I complained and he didn’t even bat an eyelid.
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July 2024 by Josh Robbins
We went here to look for bed sheets and received terrific customer service from Yaya. Thank you
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July 2024 by Bustos Family Marcelo & Orli
Friendly staff are always helpful. It’s a smaller store so it doesn’t have furniture pieces but big selection for women’s accessories and clothing.
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July 2024 by Elle Bee
The service I received in the shoe department on Sunday, 6/23/2024 around 4:30pm was horrible. I usually try to support local businesses, but the service I received was terrible. I most likely will not go back to buy shoes there if the same associate is present. I ended up ordering 2 pairs of shoes from Dilllard’s online. The shoes weren’t even on-sale. I was about to pay full price for bad service. There were 3 associates all at the counter talking. There were several customers, but nobody was being helped. My daughter had to go interrupt their conversation to ask for a shoe size. The 1st lady that brought the shoe out left it with us, and did not check back on us. She disappeared into the back for at least 20+ minutes after bringing out our shoe, so my daughter had to go interrupt the other 2 ladies’ conversation, and ask a different associate to try on another shoe. The first associate finally walked out from the back while looking down at her phone. When she noticed that a different associate was helping us, she looked rather displeased. The 2nd associate asked the 1st associate if she wanted to help us order a shoe, the 1st associate flat out shook her head no with a smirk. The whole exchange was very awkward and unpleasant. The 2nd associate nervously asked the 3rd associate to help her while the 1st associate stood by and watched without so much as assisting. It appeared that the 2nd associate was nervous and was uncertain of herself. I finally said never mind, I’ll go elsewhere. They were probably pleased that we left because the dynamics between the 1st & 2nd associate was rather strained and it affected their customer service, which was already lacking to begin with.
