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January 2024 by Tom Parsoneault
The first time I have been in this store. A trip to Elliot's is always a great experience. This is a very clean store with lots of friendly folks to help you. They really know their business. Selection is really good, with the "right stuff" for a hardware store. This store is outstanding for grilling and smokers. This is a good place to look for student school project items. They have drawers full of misc parts that a project might need. There is a limited stock of bagged garden soils, etc. They have the most extensive selection of canned spray paint colors I have seen in quite a while.
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January 2024 by Alfred Fuentez
I came in here looking for a replacement stem for a outdoor faucet and Robert went above and beyond his duties as an employee. He was very professional and extremely helpful. This is a 30 mile drive for me and I'll come back to this store because of the service I received today
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January 2024 by wahid Warshan
Organize and clean but prices are high
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January 2024 by David
I cannot believe how “dumb downed” people have to be to shop here. Prices are way beyond an intelligent decision.
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January 2024 by /HIM
I don't know what to rate this. Some times they are a proper hardware store and have what you need, but others off you go to depot, again. Also, I don't know who set this store up, but the front 1/4 is just junk that belongs in a different store. IMO
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January 2024 by Jim Boland
Had part I needed. Good service.
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January 2024 by Wayne Minot
Always helpful. I ways reluctant to visit but I was there with my wife. Surprisingly good. Above expectations for a mall hardware store.
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November 2023 by Andrea Sutcliffe
Victor, Mgr. at Elliotts Hardware in Fairview is wonderful to work with. No issue is too big or too small for him to help find a solutions for, or solve a problem. As a loyal customer, I will continue to go here and recommend others to do the sameElliotts Hardware has a wide variety of items and selections of most everything. Even those hard to find items. Victor truly always makes this a wonderful experience each time you walk through the door.
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August 2023 by Jared Hulcy
Great help, fantastic delivery, and stellar service! Victor and Ken were awesome! They went out of their way to help direct me. Victor and Gabriel delivered my items even though it was late in the day. Great delivery, super helpful!!
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July 2023 by Bill Ziske
I can't recommend Elliotts Hardware enough, especially if you're looking for knowledgeable staff and exceptional customer service. As a locally owned store, they really go the extra mile to take care of their customers.Elliotts also stands behind the products they sell. I've never had an issue returning or exchanging an item I wasn't satisfied with. They back up what they sell, which gives me confidence shopping there.
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July 2023 by Marjan Shansab
Went to Elliott' hardware yesterday with a friend. I needed little tiny screws. Robert was extremely helpful in helping me find the right size. He was very patient, professional, and welcoming. He even cut the screws to make sure it was exactly what I needed. I was really blown away by his professionalism. This experience would have never occurred at Home Depot! I will forever come to Elliott's first before going anywhere else!
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July 2023 by Raymond Ernst
Chris was very cordial and helpful! Mentioned that Elliotts was looking into offering veterans a military discount. I am a Marine veteran. I spoke with Victor regarding his job satisfaction. He mentioned that Chris does the following: coaches, teaches, corrects, makes sure customers and employees are taken care of. Both Chris and Victor are deep listeners! Good, honest, old fashion customer service. I appreciate it! Dr.Ray Ernst
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July 2023 by Kevin Kelln
I wanted to share my experience that I had today with Matt & Victor. You just don’t get service very often like I did today. Matt talked me through my purchase and Victor came through perfectly with a very timely last minute delivery. We have been going to Elliott’s since ‘93. It’s has been the very same experience in all of their stores.Thanks Elliott’sKevin Kelln
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July 2023 by S Light
I recently needed many gallons of paint to paint ceilings in a new house when our painter had an opening in his schedule. Everyone in the paint department and the manager at the Fairview location were extremely helpful in locating and procuring the paint from the Benjamin Moore distribution center so the project could move forward in one day. I highly recommend their paint department. I’m very happy with the paint too.
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June 2023 by Nadia Abdul
UpdateI’d like to personally thank the leadership team for the responsiveness to my original comment. Truly remarkable service focused on the customer experience.OriginalI purchased a 22 inch Weber kettle grill and patio set yesterday and Matt and another associate were very helpful from beginning to end. Matt helped my mom and I load everything in our small car - truly top notch service. The other associate ordered a grill cover for us because they had none in the store.Would have been 5 stars if not for what followed.Today I got a call that the cover was there so I picked it up after work. Interaction was good and lady even asked about me joining as a member and I did that whole process. When I drove off I noticed the cover on the receipt said 30 inch so I turned around because I wanted to make sure I didn’t overpay for the wrong product. What I did not like was the response here. Clearly your product is ringing up incorrectly but I was met with oh I just scanned it and that came up and when another associate checked the price on the shelf (mind you none at this location) he came back with a higher price and told me to keep this one because I got a discount because it’s supposed to cost more. I quickly googled and Amazon had it significantly cheaper so I kept thinking okay something is off wrong price for my 22 inch and the lady lectured me on how Amazon will always be cheaper because they buy in bulk. Again nobody acknowledged that maybe the system is bringing up the wrong product which is what caused confusion.Honestly Matt showed up and I felt some sense of trust because of our interaction the day before so I kept it but I wish I didn’t leave feeling like I was the problem.
