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April 2024 by Christina Murphy ..
I came in to purchase some things and left without purchasing any because I went to the restroom, which was filthy. There was fecal matter, splattered all over the wall underneath the toilet paper holder. Unbelievably filthy. I left without purchasing anything and I will never come back to this location. Disgusting
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March 2024 by Sue Wildes
Macys has gone down hill. It's a large store but they don't have much of anything. Very disappointing
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February 2024 by Motaz Hadaya
Disappointed with their return policy
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February 2024 by Suresh T
Nice place
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February 2024 by Luke Tucker
Paid 25.00 forgot about it returned with receipt 40 days later because it was too small they only give me 12.50 back to buy exact same item they not have marked for 18.00 will stop shopping at Macy's
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February 2024 by Miranda Jack
I honestly really loved this Macy's compared to ones at the malls. It felt way more put together and the staff was very nice and the dressing rooms were beautiful
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February 2024 by Bernardine Harshman
I brought back gift items for a store credit at the Lancome counter and was told I needed the receipt or credit card and should return at a later time. My mom had passed away and I needed to locate her card. After finalizing her funeral arrangements, I went back 4 days later with her card. They told me I was 1 day past return date. I asked to exchange for the correct colors or a store credit. The manager told me there was nothing he could do. Macy's has Lost a very good customer. I will NEVER SHOP AT MACY'S AGAIN!!!
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February 2024 by Olsenlibra
It was a Saturday night when I was on my way to the Shops in Allen. It's a place I rarely go to and seems different while coming out at night, I wasn't to sure what exit to take. But then I noticed a Dillard's before exiting and explored the area. I was going to go there at first, but noticed Macy's! No disrespect to Dillard's, but I guess I'm a Macy's person. But this Macy's is a unique store; not part of a mall, single level, huge, and they close at 9pm! The employees here are very nice and willing to help. I really like this location, and the area. Next time I come out this way, I'll be sure to come before the sun goes down.
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February 2024 by Kelly M
Filthy, rundown store....Poor management....I have twice taken my daughter formal dress shopping here, for school dances. But I will not set foot in this store again. I could look past the threadbare carpets, stained with age. But I don't care for the unisex dressing rooms, when I'm taking my 14yr old daughter to try on dresses, and there are grown men sitting right outside the door. We ended up buying two or three dresses, on both occasions, and taking them home to try on at home, because neither my daughter or I felt comfortable with men right outside her door.When I went to return one of the dresses my daughter wouldn't end up using, I was told it was final sale. The woman at the desk was very polite, and reached out to a manager over her headset, when I requested it. However the manager couldn't be bothered to even come to the desk to speak to me. I will be complaining at the corporate level. But I would like all the moms out there to consider this situation, before you bother bringing your daughter to this store. There wasn't a secure, clean dressing room, so we bought multiple items to take home and try on, then the store refused to return the obviously unworn items.The rudeness of the manager is the icing on the cake, and I will no longer set foot in a Macy's, on principle. I will share my experience with as many moms as possible. It will end up costing far more from poor reviews, than to have just given me the store credit, as requested.
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February 2024 by Amanda Mack
Love the clothes. Got a great bday gift for a friend
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February 2024 by Rick Allford
Always a great deal at Macys! Quick in and out, the way men like shopping!
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January 2024 by Doug Britton
Helpful staff.
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December 2023 by Tai Jackson
Location is easy to find and get to. The associates are friendly and helpful. The selection is pretty great.
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December 2023 by Lisa Anglin
I liked the cleanliness of the store. We found probably way too many clothes.They were staffed with plenty of checkers.The only issue I had was that they left the security tag on the sweater. Ink tag so I had to go back to have it removed.
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December 2023 by Film Compass
Do not buy your men’s belts here. They sell cheap knock off leather that wears out in a month then when you try to return the bad product they say they need the tag. Another reason I just shop online now.
