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September 2023 by Andy Gozaine
I visited Sleep Number last weekend and had a great experience with the salesperson, Mike. He was knowledgeable and attentive, helping me find the perfect mattress for my needs. The store had a wide selection, and Mike's guidance made the decision easy. Overall, it was a positive and informative visit, and I'm looking forward to better sleep with my new Sleep Number mattress.
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June 2023 by Lori McWilliams
Alex was our salesperson. He was very attentive and sensitive to my needs as a Parkinson’s patient
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April 2023 by Dovetta Forbes
The people working in the store were wonderful. Caring and courteous. They provided facts and had knowledge. I would recommend people to go to the Fairview Store.
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March 2023 by jill james
As usual, I was helped to resolve my situation. Everything is perfect now...I have a wonderful, new mattress protector so my bed is happy!
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February 2023 by Stacey Dennard
Alex was very friendly and helpful. He answered all our questions and took great care of us.
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October 2022 by Heather D
Mike at Sleepnumber in Fairview is wonderful . He knows his stuff . He helped us pick out the PERFECT bed for us. We ended up getting the sleepnumber 360 I 10 smart bed .Although there was a delay in delivery, we waited a month and a half for our bed. But it was totally worth the wait! It was delivered yesterday morning and I took a nap yesterday afternoon and it was the best nap I had in my entire life .Fast forward to the next morning (which is this morning) my husband and I have never had sleep like we did last night. Best nights rest EVER!!!I have lower back issues, and this bed is the REAL deal . -No pain when waking up -My only regret is the fact that we did not buy one of these years ago.Thank you again Sleep Number and Mike for your expertise and confidence in knowing which bed is best for your customers.
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October 2022 by Judy Proost
It was a pleasure to deal with Fareed S as a salesperson. He was great! Very patient and made sure we were completely satisfied when we left the store. This is a great store!!
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May 2022 by Andrew Christian
Mike B at this store is beyond amazing! His customer service skills are top notch! Can’t wAit to get our new bed!
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March 2022 by Ellen Cleghorn
Went to find flannel sheets and was greeted courteously and quickly. As return customer received a good deal on their "Winter sheets". Just what we needed to stay warm without raising the thermostat. Alex even remembered that he sold us a new bed when we arrived in Texas. Great company.
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February 2022 by Mave A
We purchased 4 beds from this location over the Thanksgiving weekend. On Friday there were new promotions offered and we called to speak the customer service team about our orders as we had placed the order the Wednesday before. We were told to call back AFTER our beds were delivered and provided tickets for the confirmation that we called. The customer service team informed that it does not matter regarding the bed delivery date, they cannot match any promotions. It is amazing how this policy changed despite us speaking with 3 different representatives to confirm we would be able to do request a promo match. What a way to cheat your customers.Updated to add: Tried to call the number provided to discuss the matter. (1) - no guidance given on which option to select. (2) talked to someone in billing, they stated the same thing as above and then "transferred me" to a manager. Thanks for making me hold for 2.5 hours with no response from your team. Great customer service! Keep it up!
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January 2022 by Aliya N
I would like to start off my post with saying I have no issues with my bed. The issue is with the lack of customer service and the company's ability to follow through with what they state they can and cannot do. Whatever bed you decide to purchase, make sure you have everything you need. DO NOT allow them to tell you to call after your bed is delivered to match a promotion. They absolutely do not follow through with what they tell you. Even if you have opened tickets from your conversations, it does not mean anything to them.
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November 2021 by Carmen Arif
Mike the salesguy really knows his stuff. Ask for him. He's from San Diego but got to Texas as soon as he could!!! He's been with sleep number for 7 years. He will get you into the best mattress! And you have 100 days to try it out and return if you don't like it.
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October 2021 by Rachel Neal
Changed our lives! Beds are amazing. Just went back to get pillows. Sheets are incredible. We've had ours for a year now and it's the best investment. Staff and customer service is great as well. Helpful, informative, knowledgeable and not pushy.
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September 2021 by James Pierce
Very informative, patient and easy experience. Highly recommend!
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August 2021 by Cheryl Schwitzgebel
Great location that is easy to get to. Very wheelchair accessible. Easy to get in. Visited on two different locations. Prompt service. Was purchasing a pillow, trying to get the right fit. Met with the store manager the first time who was personable & easy to talk with. Met with 2 employees the 2nd time to exchange my purchase. Great customer service! Prefer this store, since it's closer for me & easier access than the McKinney location off Hwy 75.
