June 2018 by Angel Cianci
The woman who works here gets 5 stars! She was VERY helpful and very thorough to make sure I got home safely. Unfortunately this location is in a smaller town so what I needed wasn't available at the time but Charrita (I believe is what her name was) stayed after the regular work hours to help me find a solution. There is a woman at corporate though that she spoke with, her name was Linda, and she's awful. Over the phone working with us and Charrita, she was rude and snotty and impatient. AND she kept trying to authorize and unsafe move with one of their trucks that was not equipped to tow my heavy car. Charrita had to explain 3 different times or more our situation because Linda kept writing her off dissmissively telling her to 'go through with the transaction anyways' (which would have been SO unsafe, it was a smaller truck meant to tow a 2004 ford explorer which was too heavy for it, this could have been possibly fatal to someone on the road), until finally after the 3rd call Linda actually listened and realized that this was an unsafe move. Charrita made sure everything was safe for us, stayed after work hours to help us find a solution, and was very very kind to us. This location is good and the employee is GREAT but remember it is a smaller location and what you might be looking for may be already rented out
