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January 2024 by For Real
WORST CUSTOMER SERVICE IF THERE IS A PROBLEM!Sales people are great and helpful when selling you their product and recommending the extended warranty. BUT when you need repair, forget it - they won't even respond. Have sent 3 online requests for service and 3 voice mails for service and have not heard back in a week. Bought 2 remote control recliners and both have stopped working - even after following a you-tube video on re syncing remote to chair. My recommendation - stay away from La-Z-Boy!
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November 2023 by REBECCA DELOUISE
Beautiful store..very nice man, David, was most helpful in his element..thank you!
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August 2023 by Mary Shevlin
The worst shopping experience ever. The sales lady has absolutely no personality at all. She couldn't muster a smile or a kind word the entire time we were there. She was annoyed at our questions. She didn't "sell" us anything but regretfully we did make a large purchase. She didn't say anything at all about chair options, she left it to me to come up with the questions about them. ("Oh, did you want that?") We have an issue with our current chairs, but of course, "that never happens with any of our chairs." Yet I walked to two random chairs and, yep, same thing happens with their chairs. The two sales ladies obviously don't like each other. You should have seen the body language and eye rolls as they interacted. The verbal interaction clearly showed annoyance with each other (right in front of me!). Both sales ladies ganged up on me when I declined their fabric warranty. My husband overheard their "sales pitch" and came over just in case he needed to intervene. They did get a bit loud in their combined effort to tell me I was making a bad decision.I tried making small talk while she was putting in the order, but I got the impression I was talking to myself. I mentioned that we are only a few miles from their warehouse, so she thought I meant I didn't want them delivered. I guess she doesn't get small talk and coincidences.I would never recommend this location. I live the product, which is why we bought something, but if you have a choice shop elsewhere! I was deprived of a fun shopping experience, and that makes me sad.
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August 2023 by Rock B.
I found a recliner in the show room that felt great. I wanted to add all of the bells and whistles when it came to electric capabilities what they failed to tell me is that when the recliner showed up the dimensions would be completely different I receive the recliner that did not fit me was completely uncomfortable, and practically unusable, it was nothing like the recliner. I sat in at the show room I just wasted a bunch of money. I'll never be a customer again.
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June 2023 by Cody Pelletier
Horrible customer service! I would NOT purchase anything from this store. We visited this store with my aging mother a few week before she moved to Dallas. We tried several chair and selected a soft, plush-cushion pull-handle recliner. However, at the recommendation of the store manager. we switched and purchased an electric lift recliner. The store manager was aware this was a pre-relocation move sale. It was delivered to her empty apartment, where it stayed unused for two weeks. Two days after she moved in she thought the chair was to hard and the lift mechanism was to slow. We returned to the store to exchange the chair for the one we originally wanted and were told the 15 day return period had passed and we could not exchange it. We explained (again) that she just move in and had only used the chair for two days. Still “No the 15 day exchange period has expired”. She said she would check with her boss (Area Manager?). We returned the next day and we’re told. “No the 15 day exchange period has expired”. It’s sad to see a store that once prided themselves on excellent customer service to becoming an organization that doesn’t care or appreciate its customers.
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June 2023 by Cody P.
Horrible customer service! I would NOT purchase anything from this store. We visited this store with my aging mother a few week before she moved to Dallas. We tried several chair and selected a soft, plush-cushion pull-handle recliner. However, at the recommendation of the store manager. we switched and purchased an electric lift recliner. The store manager was aware this was a pre-relocation move sale. It was delivered to her empty apartment, where it stayed unused for two weeks. Two days after she moved in she thought the chair was to hard and the lift mechanism was to slow. We returned to the store to exchange the chair for the one we originally wanted and were told the 15 day return period had passed and we could not exchange it. We explained (again) that she just move in and had only used the chair for two days. Still "No the 15 day exchange period has expired". She said she would check with her boss (Area Manager?). We returned the next day and we're told. "No the 15 day exchange period has expired". It's sad to see a store that once prided themselves on excellent customer service to becoming an organization that doesn't care or appreciate its customers.
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April 2023 by Nicole C
Terry H. the store manager made this experience easy! It was a quick and simple process. Definitely not your typical "pushy" salesperson. We can't wait to get our recliners!!
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April 2023 by Nicole A Whyte
Terry H. the store manager made this experience easy! It was a quick and simple process. Definitely not your typical "pushy" salesperson. We can't wait to get our recliners!!
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February 2023 by MARVIN ZEPEDA
Once you buy it, cannot nobody to return phone calls. Top cushion collapsed can't get warranty to repair
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January 2023 by Lisa A.
We bought a leather recliner here a couple weeks ago. We were hesitant to go to a store since the reviews aren't the best, but we had a wonderful experience! Our salesman was very friendly and accommodating, even after I told him I was looking for something very specific, and this would be a bit of a Goldilocks situation. He was patient with us as we sat in many, many chairs, looking for the just right. We found it!As for the extensive delays people report, I just made sure he only showed us ones that were in stock in the local warehouse. We had delivery within the week! Would definitely recommend and will definitely return.
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January 2023 by John Swick
What makes a store successful? The people who work there. The products can be good but if the people aren’t good it doesn’t matter. Allen Harrell is part of the sales team at this store and he leads by example. My wife was in a tight spot to find a specific recliner chair and get it delivered quickly. Allen made it all happen. He moved mountains to get it delivered quickly because of our situation. Do business with stores where the customer’s needs are first priority. This is not just a good review, but also a thank you note.
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November 2022 by Laura C.
If you don't get an extended warranty on the furniture you buy from them, it will cost you 125.00 for someone to come to your house and make a repair. If you bring the item to them, they will repair for free. What a shame, we have had a recliner for 2 months and the kick out has become loose. We don't have a truck so we will be out another 125.00 to get this fixed. This speaks to the quality of their furniture and the store's vision on customer service. How many people have to leave a poor review on quality and customer service before Lazy Boy makes some changes. Wish I had read these reviews before purchasing. I won't make that mistake again.
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October 2022 by T Sargent
My husband loves their patio furniture so we stopped in to see if they housed it. They didn't but the customer service was great! The store is so inviting.. I ended up buying a beautiful African feather stick! We will be purchasing furniture in the very near future from here! The staff is A+!
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September 2022 by Yajaira Perez
Susan was great! Helped us pick out the perfect rocking recliner for our nursery that accomidates both my husband who is 6' 1" and me at 5' 3".Perfect time to buy during their Father's Day Sale!
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June 2022 by Yajaira Guajardo
Susan was great! Helped us pick out the perfect rocking recliner for our nursery that accomidates both my husband who is 6' 1" and me at 5' 3".Perfect time to buy during their Father's Day Sale!
