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November 2023 by Jennifer Pullum
Great customer service; attentive, professional and thorough! Excellent customer experience! Please see Ryan next time you’re in need of your vehicle being serviced.
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November 2023 by Tim Richison
Ryan was my service rep. He provided some of the best customer service I have ever received. Ever. He worked with me on my vehicle's issues. Was able to offer a small discount (I paid almost $1,600, so the discount was very much appreciated). And he found a GPS device that someone had put on my truck without my knowledge. That's a huge safety concern! Just can't thank him enough!!Services: Transmission
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November 2023 by sheila Radoccia
I had service on my Nissan Altima today at Metro Nissan. My Service Advisor, Ryan Wright, was wonderful and so very knowledgeable! I truly appreciate his help with my vehicle. I will definitely request his help next time I need service.Thank you!
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November 2023 by Don Dinnerville
Tried to get scheduling and pricing info via the Live Chat feature on Metro's website. Was told someone would call. A few days later I went back to Live Chat to ask why no one had reached out and was assured someone would. It's now been a week. If their customer service is this bad before I ever make an appointment, why would I ever drop my car off there for service / repair. #customerdisservice
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November 2023 by Pamela McDonald
Jia Hsing was Awesome. Thank you for explaining to me everything I needed to know about getting my spark plugs change. Very interesting how the technician men does such an Awesome job. I greatly appreciate the service. Thank you again...Service: Air & cabin filter replacement
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October 2023 by Amanda Mitchell
After getting quoted thousands by a mechanic I came here for a second opinion. Celeste was great. She Made sure to explain everything up front and got me answers when I had questions. She was honest and she helped to save me so much money where she could. I'll be back and asking for her specifically.
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October 2023 by Stony Carter
Celeste Mosqueda was awesome! She got me in and out with no issues. I loved her customer service and I hope to work with her in the future. I always receive a good experience every time I come here. Thanks again
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October 2023 by Pretty Piper Prints
I bought my Altima back in 2016 from this location and has done all of my service with this location as well… TODAY and always, Ryan was BEYOND informative, BEYOND tentative, and met every expectation. His customer service was amazing!! Thank you so much Ryan Wright!!Services: General repairs & maintenance
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September 2023 by hsimpsonbuschllp
My vehicle was towed to Metro where the service manager, Jia, took over the necessary work to get it repaired and returned within only a few hours.Service: Tires
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August 2023 by Johnny T
I love this location (In Farmers Branch, TX). David and Ryan are amazing. I will continue to come back as long as these two are still at the location. Their customer service is outstanding and they treat you like family.Services: Air & cabin filter replacement
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August 2023 by Patti Mize
Great communication initially on service time frame and rental car. Prompt attention once there on a Saturday. Car diagnosis done Monday am, some delay on answering text questions Monday afternoon. Received car on Tues, a day earlier than initially expected. Definitely would use again for service work.Services: Auto engine diagnostic
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August 2023 by Juliana Ramos
Definitely recommend this Nissan Service location to anyone. Anthony was super knowledgeable and shared his expertise as he explained everything that was happening to my vehicle. Ahron was very hospitable and offered me a shuttle ride after I turned my car in for fixing. I had an amazing experience!Services: Transmission
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June 2023 by MiKayla Richardson
As a newcomer to Dallas, car problems are the LAST thing I wanted to encounter especially the air! Fabian and Ms. Sanchez in the rental department were my angels this week. They were very knowledgeable about my options with lending a car from your dealership, they were accessible and easy to reach when I had questions, and they were very personable when working with me about my car and it's maintenance. 10/10. I'd recommend this dealership 100 times over. Thank you so much for your service!Service: General repairs & maintenance
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June 2023 by Rosalind Thomas
This dealership has the best customer service team in the Metro Plex. They have always give me 100% each time I visit. They will keep you informed about your car service until your car is complete. At the end of your service they will give you a list of all the updates you will need to do for your vehicle today or on your next visit. Thanks for your great service!Services: Air conditioning
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June 2023 by C P
It was a great experience!Everyone was friendly and pleasant to work with!Great communication and fast service ?Service: Auto engine diagnostic
