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January 2025 by Abi Offringa
Toured Portofino today with Ashley and she was so cool and fun! She was very informative and tried to make sure I got views of everything they had to offer while providing information about the complex. I will likely sign here. They’re a little overpriced for how outdated the apartments are but it’s good space and great reviews which has been super hard to come by in Dallas.
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December 2024 by Mel Con
I am just in awe of this amazing property. While moving is always so stressful and chaotic, I have had the best experience with Amanda and Ashley. From the application to the final move, they have been the best. It means a lot when you call the office and can talk to a real person. They have walked me through the entire process and I am forever grateful. They have been patient and their communication is top tier. Even when I was indecisive about moving to the property, they were never forceful; rather, they were patient with me and never seemed annoyed like I was a bother to them. Even though I was still unsure and looked at several other properties, my mind kept telling me to move to Portofino. It feels good to know that I’m moving to a community where people actually care about their residents. I know I made the right decision and you have Amanda and Ashley to thank for that.
These ladies deserved to be recognized for their excellent service. They take pride in making their residents feel at home. They have warm and pleasing personalities and they bring a breath of fresh air to the office. Thank you ladies for all your assistance to make my move easier, even when I was all over the place. I know I am going to enjoy my stay and I have you to thank for that. You ladies are the best!!!!!
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December 2024 by Kesonde Taylor
Amanda is a very hands-on manager. Great team!!!!
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December 2024 by Dontrell Richmond
I had an amazing experience with Ashley. She kept me in the loop and was very transparent about the process. Very Amazing Leasing experience
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December 2024 by Eric Holt
I’ve lived here for almost two and a half year. I was rushed into an apartment different from the one agreed upon. There was a strong odor from previous tenants. I had to leave the balcony door and windows open for three days straight to eliminate the odor. I was then harassed about smoking for weeks, manager popped up at door to inspect water heater without notice. Received threatening emails and other strange things until I had to advised it was not me and I smelled smoke daily when entering the building. Things were cool for a while. I maintained a decent relationship with management up until I brought an issue up to Amanda regarding my car being towed from the garage. I was told I sound “crazy”, Amanda is well aware of mental health issues I struggle with being she is someone I confided in at certain moments. I was completely hurt by that but didn’t want to get anyone in trouble. Fast forward to last week…there was a minor disturbance outside my apartment which I had to call FPD. No police report was filed, but while speaking with police in a tense moment…I bump into Amanda and a man from corporate on the elevator. I stated I didn’t trust Amanda after the hurtful comment made. The man from corporate completed disrespected me and accused be of being aggressive when I was literally just talking. He told me right then, he was putting me out because I would “shut up and listen”. After speaking with police…they left without any reports being filed. I spoke with Amanda immediately after and let her know how I felt about the insensitive comment made. She apologized several times. The next day I receive a notice to vacate in 10 days…stating several violations which were false. One being “making false accusations against an employee” accusing me of lying on Amanda. She had never denied saying what she said. I lost my job the week prior but had my rent paid for the next two months on the way. The payment was for current month Dec and the next month Jan. I advised via email payment was on the way to prevent them from posting moneys. A week after receiving notice…payment for Dec and Jan (which isn’t due) was received had been posted to the account. I was still told by Amanda not to worry about the business side and I need to turn in keys and be out all while they keep the money for the next month. I’m not the one to cry racism but I am a young black male who had no prior violations or issues with the complex. I won’t tell you not to move here, but please read this if you fit the demographic. I’m literally losing my home because of this man’s ego and under false pretenses.
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December 2024 by Michelle Wright
Ashley is great! Having trouble with mail and she has been very helpful! Always so kind and personable. Great asset to office staff!
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December 2024 by Sara El youssef
Had a great tour at this property. Ashley was super informative and helpful, highly recommend!!
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December 2024 by Dony'e Williams
Alma was an excellent help. Love these apartments and the energy.
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December 2024 by Virgil Johnson
Very great help ! Ms Alma was very down to earth and helpful , she makes future residents feel as if they already have a home here ! And for that I hope the company gives ms Alma a HUGEEEE raise because she is very helpful !!!!!! THANK YOU MS ALMA!!!!!
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December 2024 by StepOutNanii 3x
Alma was extremely comforting and polite with me she sold me on their 3 bed apartment I loved her energy and her delivery she was spectacular and I can’t wait to hopefully choose this as my NEW HOMEEE!!!
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December 2024 by Tom
Had a really great tour with Ashley. Places seems very nice quite and clean.
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December 2024 by Billy Mitchell
Had the privilege of meeting Ashley Means today. She was my guide as I did the pest control here. She is very outgoing and friendly. She is Very professional. She was able to multitask. My first impression was if she wasn’t here nothing would get done. Positive attitude and a huge asset to the office she works in!!
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November 2024 by Kate Nicole
Alma is the best! She has great energy and makes your day without even trying. Please keep her cause she is the best leasing agent I’ve experienced. 100 stars !!
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November 2024 by R L
I just recently became a resident at Portofino Luxury Apartments at Las Colinas. The staff here is awesome and they on always on point with everything. We had a problem with our AC not working and because of my medical condition Ashley along with maintenance made sure it was fixed promptly. It was resolved on a Sunday which really surprised me being the weekend! Thank you Portofino for caring!
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November 2024 by bui quynh
We just moved in last week and Ashley was an absolute pleasure to work with during my apartment search. Her prompt responses and willingness to assist with any questions made the entire process incredibly smooth. Her helpful nature and dedication to finding the perfect fit for my needs were truly appreciated.
