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June 2022 by Raymond Curtiss
This place is awful. The company I work for obtained several rentals for our peak season and literally every single one of them has broken down some of them more than once. One of the trucks broke down we had it towed they ''fixed it'' gave it back to us and broke down again less than a week later. Not to mention the fact that when they do break down it takes at least an hour of being on the phone (mostly on hold) to get anything done. If it were up to me we would only rent from Penske we never have these problems with their trucks. Thanks for nothing Ryder
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June 2022 by Joshua Gomez
My goodness where do I even start. I am a manger at a very large transportation company. When I need a rental I usually go to Penske. However Ryder has cheaper rates and my company likes to choose them. The customer service at Ryder is terrible. I had multiple of my rentals from here break down and when I need a rav technician to come out they transfer you to a call center every time and it takes 1 hour just for the technician to be scheduled. I mean what are we doing.
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March 2022 by M.O.D blue_flame
Got in took a few then I was out and through.
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June 2021 by Scott Shepherd
Akeem the rental manager is great. Helped me get everything set up for my business. Great work!!!
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January 2021 by Renee Tellez
Owsome place
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December 2020 by Kevin Brown
They close at 6:30 PM on Monday's now. I didn't realize Ryder was running a bank. So you are going to save me time and money. So to get a simple flat on a trailer fixed I waited 45 min on the phone with RCRC which is a joke.....you cost me more than 3 hours of waisted time when your yard is 5 miles away....
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September 2020 by donald vaughn
Easy pick n drop, only down fall. Trucks are restricted to 64,
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September 2020 by schnager
1/3 office staff wearing masks, no service technician I saw had a mask on. Texans think this pandemic is some sort of joke, sad.
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September 2020 by Oscar picart
Not a bad facility, great staff, kind people. Good customer service
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August 2020 by Nathan Karanja
Love the customer service.think i made the best choice to do business with yall. Your team give topnotch service.thanks alot
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August 2020 by Yo Laz
Amber is very professional, has extensive knowledge and has extraordinary customer service.The trucks are in perfect condition, competitive pricesFor rent or lease, I highly recommend Ryder
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August 2020 by BRAXTON MOVERS
Very easy steps to get a truck with Ryder, well-prepared employees with high knowledge and excellent customer service
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August 2019 by Rodney Scheffler
Their service was spot on. Got me right in and they made sure everything was ok.
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July 2019 by David Deeds
Easy in and out
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June 2019 by Utterly Designed
Reservation was made and confirmed a month ago. Was called by a branch representative and told that I would not have a vehicle available for my rental date and they would check a Grand Prairie location. Received a return phone call from the Ryder representative at the Farmers Branch location and stated that I would have to call the Grand Prairie location that morning to see if they would have a vehicle available. I asked the representative why was it my responsibility to search outside somewhere else when I had confirmed the appointment over a month ago. I was told that just because I have a reservation confirm does not mean that they would have the vehicle for that date and that it will be my responsibility to search other locations in order to get a reservation or check availability. Very disappointed will never be a customer at any Ryder location
