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November 2023 by Tim Snook
Trey and Thor installed our 7’ Cumberland and they did so with aplomb. Fast, friendly and clean service was the order of the day and they rocked it. Love this place!
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October 2023 by Tane T
Had my table wrapped, balanced, and Centered. Flawless job by Trey and Michael. Very knowledgeable and professional.
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October 2023 by Rich Kimmel
We have done business with Universal Billiards for the past 12 years. Their service is always timely and professional. I recently had them move my 22 foot long shuffleboard table for a construction project, then had them move it back. The were awesome. A special shoutout to Giraffe and Thor who helped today.
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August 2023 by Irene M.
This review is long overdue. Thor and Hopper delivered our pool table. It was so much more involved to get it set up properly. They were polite and professional as was everyone we worked with in the showroom. Highly recommend this place for the quality and service.
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August 2023 by Melody Coker
Great Teamwork. Seamless purchase and delivery process. Thanks to Andrew for his help during the sales process. Brian kept us informed regarding delivery times. Shout out to Trey and Michael for bringing this in and doing a great job with the set up. Very friendly and professional service all around. Great job ?
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August 2023 by Toni Stephens
Thanks so much to Thor & Hopper for a great installation of my pool table! They were so helpful, friendly, and fast, and even helped move my clunky old ping pong table that I couldn't move myself so the pool table could be there. Great job - and - I highly recommend Universal Billiards! I bought the table at the Plano store, and Andrew was super awesome as well! :)
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August 2023 by Shaun Stucker
Reached out to Nicole Paschall to inquire about game options available that would match my budget. She was quick to respond and very helpful recommending, locating, and finalizing selections. Very friendly and helpful throughout the whole process. Had units delivered and installed today by Hopper and Giraffe. Great guys, very friendly, helpful, and hard working. (Lots of stairs to go up and down) They did a great job getting everything set up, cleaned, and went over operation and care for the items. Great experience! I will definitely be in touch if and when I am ready to add another piece to my game room! Thank you team!
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August 2023 by Alex Vela
If you need table repairs in DFW, Universal Billiards are the folks for the job. At Rodeo Bar, we have an antique wooden table which can be difficult to maintain. Greg & Patrick did an excellent job resurfacing and leveling our table. It looks brand new!
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May 2023 by Corey T.
I purchased a pool table here May 2020 and the table is still in great condition and great shape! Money well spent and the service team who put the table together here did a great job! Delivered the table to East TX and did the job very quick! If I ever buy another table I be right back to this location.
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May 2023 by Zach Nichols
Just wanted to say what an awesome team you have at Universal Billiards. Nicole took great care of me during the sales process and made sure I had every question answered before I made my purchase. You even stored my table for me for a couple of months until my project was fully complete and ready for the install which was greatly appreciated. When it came time for installation Thor and Giraffe killed it. They gave me notice the day before my scheduled delivery and then followed up with me the day of to drill down their exact time of arrival. When they arrived the were completely professional and courteous and got straight to work. They answered all of my questions and gave me instructions on how to care for my table. I couldn’t be happier with the entire process from beginning to end. The table looks amazing in the room and plays great. We have already had friends and family over to play and they are amazed with the table we selected. Thank you Universal Billiards for all you did, keep doing what you do!!!
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April 2023 by Eddie H
I recently purchased a pool table with a dining top form Universal Billiards/Odd Bosco. Firstly, the sales rep Nicole was extremely helpful, and during multiple visits answered a thousand different questions that I had and was very patient. From browsing to checkout, she guided me through the entire process and if I needed follow-up on an issue, she kept her word and followed through with me. She made it very painless. Brian assisted me with scheduling the delivery and was very accommodating. I needed to change the delivery date 2-3 times and each time, it was a seamless experience. When it came time for delivery, Trey and Greg performed the installation. They were punctual, professional and were courteous and friendly. They did a great job explaining things and worked efficiently. They broke down how to care for my table and took time to teach how the table was being put together. They were great! I would HIGHLY recommend Universal Billiards for any of your pool table needs. Would definitely do business with again!
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March 2023 by David Perez
Fantastic experience from start to finish. In the front of house, Nicole helped me over several visits choose a pool table that fit my exact specifications. She was very knowledgeable about the game, how to fit your room size, and the products themselves. Also the products are locally sourced & manufactured. She even called me as soon as the table I was viewing online arrived at the show room.Not to be out done, the install team was fantastic also. They came with pre-constructed pieces and were able to complete install in a very efficient manner. They took into consideration aspects like outside lighting / sun and taught me how to maintain the table in a very meticulous way.All in all the team is EXPERTS in their craft.
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February 2023 by Dawn Boswell
Installation crew was awesome!! Trey and Casey were polite, meticulous, and sincerely nice. They are a real asset to the company. We had an odd scenario that meant they had to come out two different times and they were great on both occasions. The second time they brought some extra help (extra heavy foundry table!) and Quade was also great. We really appreciated their friendly demeanor and attitude.
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December 2022 by Rusty Greer
Great experience all the way through the process. The sales team was very knowledgeable and helpful. Bryan and Mac did a great job on installing our new table!!
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December 2022 by Tom W
This is my second time purchasing from universal billiards. Nicole started off our process for our new pool table and was wonderful to work with. Then the installations went flawlessly Bryan and Casey worked diligently and answered any questions I had. Everything was square flush and level and plays perfectly. Thanks AGAIN!!!
