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October 2023 by DAVID MIRON
Update- They neglected to place it on the appropriate table in the room. Their behavior towards us was disrespectful, leaving me feeling like I received no value for my payment. Not only were they discourteous to me, but they also treated us poorly. Such conduct is both unacceptable and impolite. Additionally, the drivers were dishonest about the notes in the system and my apartment number. I cannot in good conscience recommend their delivery services. It seems opting for premium delivery is the only way to receive satisfactory customer service, even if it comes at a cost of $100. While I didn't mind paying the fee, the level of service provided fell far short of expectations. I reached out to customer service, speaking with Jackiw or Jacqueline, but unfortunately, I never received a return call. I also sent pictures to the salesperson, illustrating where the item was placed on the table, along with the vacant apartment, to emphasize how straightforward it would have been to deliver it to the correct room. I had to personally hire someone else to move the table to its rightful room and cover the expenses myself.Michael at Weird Furniture Store is amazing! He made my shopping experience so easy and enjoyable. He knows his stuff and helped me find the perfect pieces for my home. He was patient and never pushed me to buy anything. I left happy and will definitely go back thanks to him!
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October 2023 by Bryn Sappington
I had such a wonderful experience at the Spring Valley Weirs working with Michael this week as we selected new furniture for our mountain home. He is so helpful and so quick to answer questions and is also very knowledgeable about his entire product line! Thanks again Weirs for 5 star quality service!
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October 2023 by Minnie White
Adeel Khan at the Farmers Branch location was amazing. The end tables and coffee table are perfect.
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October 2023 by SD Withrow
My family has always loved Weirs, but I’d only ever gone to the gift shop. Went to the Farmers Branch location randomly to check out couches, and found them to be really kind and helpful - especially Bill Lane who let me use his measuring tape and worked up financing terms for me to see. I wasn’t shopping for expensive things, or lots of things, so I wasn’t expecting such great service! Plus their 1 yr financing is a great option, and you’re getting quality furniture that lasts.
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September 2023 by Nancy Zimmermann
Weirs’ Adeel provided amazing customer service when I recently purchased a new reclining sofa and chair. He went the extra mile in helping ensure my satisfaction throughout the sale, including post sale, when I chose to exchange my chair for a love seat. I appreciate that he volunteered to share his commission with someone who had originally assisted me at another store. Oh and did I mention how much I love my new furniture? ?
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September 2023 by Valerie Williams
Adeel was a pleasure to work with. I sincerely appreciated his focus on getting to know me well enough to help me with final color palette decisions. I was more confident in my purchase because of his extra efforts.
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September 2023 by Doodie Taylor-Knox
I went in looking for a table my daughter found for our new Ft. Worth downtown condo. I walked out with a new king size bed with all the whistles and bells, pillows, bedroom set, four lamps for my living room, a buffet, several decorative pieces, and that table with 8 chairs! At the minimum, Adeel did a great job, but he was so much more…patient, suggestive, but yet no hard sales tactics. I appreciated his guidance and honesty in selecting the furniture. Thank you Weir for employing such a honest salesperson but also such a knowledgeable helpful salesman!
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September 2023 by YOLANDA Malone
I love, love, love Weir's because of the Quality, Selections and Amazing prices on the furniture. But most of all I Loved the service I received from Adeel. He will be my only Salesman. He made our decision easy. We really enjoyed his happy spirit.
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September 2023 by Tessa Heinen
Weird has a great selection of furniture at very competitive prices! The sales staff, especially Bill Lane, are wonderfully helpful without any sense of pushiness. As someone who likes to just flop around until I find what I like, this is the perfect combination.
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July 2023 by Carlos Torres
Customers pick up desk lady made fun of me by saying “ do you have another guy with you “ and laughs in my face, I guess she assumed I couldn’t load anything by myself. I understand I had a lot to pick up but there was no need to laugh. I tend to let these things go but once I saw the guys in the loading dock help a customer I realized why would she have to ask me if I had another guy with me and laugh. I get making a joke but I just took this so unprofessional and believe she did this on purpose. Then she goes on to lie to my client that I’m picking up for that there is 2 guys working the dock when there’s 3. I ended up waiting 30 minutes while their workers were on a lunch break at 2:30pm.
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July 2023 by Yvette Wesley
Love the furniture! A bit prejudice towards blacks but they are trying to step up their fake game. I got good service from a really nice lady ...Bridgette ☺️
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June 2023 by Trisha Ramsey
Where's has some nice furniture and I met the CEO and I had a wonderful visit looking at sofas we'll be back again to look at more before I make my decision.
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May 2023 by Jan Hevey
I was looking for a chaise and loveseat in brown leather to go with a club chair and ottoman. Jill was extremely helpful and patient with providing dimensions and pricing through email and then text/phone. We live in Plano and I went to their location, twice but received poor service. Both salesmen never offered to show me options in books like Jill did. She even obtained updated info from the company rep. It was worth the drive (3x) to work with her.
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May 2023 by Samm James
If you’re looking for good pieces for your space, this is a great store to check out. Joe Scheer gave my husband great ideas while he was shopping for our dining area. We appreciate the knowledge we received without any pressure to buy a certain item. Thank you so much.
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April 2023 by Julie I
Wonderful assistance and service by Michael Kirschner. He went above and beyond, even showing me chairs that were not on the sales floor. He had the warehouse guys assemble them so I could view them. He was incredibly helpful and just a really nice guy! And the warehouse folks were super nice! Highly recommend!
