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February 2024 by Janice Hines
Just sending a big Thank You Yamilka Hoyas in management that was so helpful to me Tuesday morning. This world could use more people like her.
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November 2023 by Héctor
They never have anyone who can assist you, very bad.
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October 2023 by Sara Padilla
Terrible bank, they can never do any paperwork or get an account statement because not even that can give you, they have you hours waiting for a simple account statement and you get the message that their printer doesn't work years of being a customer but I'm already thinking about canceling my account and changing my account. bank
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October 2023 by E O
Of course no banker would work in Monday afternoon. Silly me.
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July 2023 by Steve Kirkland
It's frustrating enough they stopped staffing the drive-thru on Saturdays, and now I drive up here to make a deposit on Saturday morning and they're not even open in the lobby on Saturday anymore.The service levels have deteriorated so badly at this location over the past 12 to 18 months, I get the impression Wells Fargo is just slowly letting this branch die and it probably won't be here much longer.
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May 2023 by David Blakeley
The other reviews aren't lying. Nobody answers the phone. I've been calling for three days.
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March 2023 by Czarina Bun
First,They will tell you to go open account online since it is the same thing open in the brand.They told me my check should be available to use but it turns out a week from the deposit date.Then you call them but never answer the phone. 3 days in a roll.Really
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December 2022 by R Albin
This bank is totally incompetent - they do not answer the phone, and they do not schedule their staff for meetings! The do not value their long term customers! Find another bank!
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September 2022 by Charles Buck
I am pleased to say that the bankers and staff at the Farmers Branch location have been friendly and helpful with prompt and accurate assistance.
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April 2022 by Revision Sound
Can I Give ZERO Stars? I've been with Wells Fargo for 15 years. In the last two years I haven't been able to speak to a banker. The hours seem impossible, the ATMs never have cash available anymore. Every other week I have to travel to 2-3 ATMs because they are out of service. I've called three locations this morning and none of them have answered. LOOKING FOR A NEW BANK NOW!
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March 2022 by mario silva
Worst customer service experience I have ever had it a branch waited in line inside 20 minutes only 2 receptionist with one customer in front of me. trying to get a print out of my statements, The reception is tells me I can print them at home if I have access online. Then he sends me to talk to a banker waited 20 minutes, bankers are at lunch no customers in there area. They seem chit chatting laughing talking. I walked out no sense in waiting over 40 minutes for a print out. 1 customer in the branch.
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February 2022 by Oz Zero de Illtribe
Zero stars. Staff is completely unhelpful and the ATMs are constantly unavailable to provide cash.
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June 2021 by Susan Winters
It is 9:35am on a Monday and the phone just rings off the wall. Nobody will answer. I opened an account here 2 weeks ago and still have not received my debit card in the mail and can't get in touch with anyone here. The customer service stinks!
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March 2021 by Stephanie Frey
Texas is open, but not this location or any other. They never reached out to their small businesses for PPP loans, so I now have to go through someone else. So you have to pay them to get a copy of your own account statement. After you make an appointment for it. Don’t count on Wells Fargo to meet any customer service needs, they like walking around and getting paid to keep everyone locked out.
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December 2020 by Razor Ray
Very proffesional.
