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October 2023 by Google user
I needed a covered storage space for my travel trailer. I'm a \\\"newbie\\\" when it comes to backing up \\u0026 parking a trailer. It takes me forever to get it done. The manager, Rob Skipper was so helpful - He parked my trailer for me! That speeded up the process of renting a space at the Ferris location. I appreciated his help - nice facility-great location. I'm a \\\"happy camper\\\" :-)
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September 2023 by ben kuykendall
Rob is awesome! He came to the rescue when I was very frustrated with the process of getting a storage unit. He was friendly, helpful and set me very much at ease with his pleasant demeanor. Whatever you do, do not let him get away. He is awesome!!
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September 2023 by Ray Holland
Simple, easy self storage.. I rent an RV space for my towable and a 10x10 for the stuff that doesn't fit in the new house. Freeup made it simple and reasonable. It wasn't perfect, but the customer service was on top of it with fast responses and quick resolution for our issue. Thank you Tessa and Robert! Highly recommend.
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September 2023 by FREDRICK MERIDA
Could not enter storage area with code received a temporary code from costumer service, still didn’t open. Took more than an hour for a manager to call me .Had to get buy another storage unit with another company. It was a horrible experience
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August 2023 by Wymeka Thomas
I love it here. Rob is a awesome manager, and goes above and beyond. I recently had a situation and he immediately drove from another site to resolve my issue. Looking for clean and affordable, give them a try.
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August 2023 by Ashley Scott
I did have an issue getting to my assigned unit after hours for the first time. The combination code sent originally did not work when I tried to unlock it. I reached out to customer service who advised me that if no one called back to assist in 30 minutes to call back. Less than 10 minutes later I received a call from Rob who assisted with detail and apologize for the inconvenience I was experiencing. He was helpful and me feel better about choosing FreeUp Storage.
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August 2023 by stephanie Edwards
I had to rent 2 units in Ferris Texas because I grossly underestimated how much space I would need. Rob, the manager at the Ferris location helped me out by reaching out quickly and when one unit was mislabeled and was smaller than advertised, he made that right also and we were able to get everything locked into a good rate and I am able to get hold of him with any problems I may have. If you are moving to Ellis County Texas, check them out!!!!
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August 2023 by Keith Koehn
Good, except no one will tell me. How long 2 months is before I. I'm getting one week and one month for a hundred bucks please explain
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August 2023 by Joellen C.
I was having issues and happened to catch Rob one day while moving in. He was very helpful fixed my insurance issue and even help me rent another unit on the spot. Very secure and well kept compared to other storage facilities I've rented from in the past.
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June 2023 by Akilah Robins
I've been a customer since Texas shut down from COVID.I appreciate how the location is convenient. The units are spacious affordable and clean.The customer service is on time and available when needed. I also appreciate how Mr. T. Winfrey goes above and beyond to make sure the customer is satisfied with any questions or concerns.
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June 2023 by Beijing Walker
Thank You T.Windfrey For Helping Mom & I Out Today With Our Storage . You Were Very Patient With Us. We greatly appreciate you! ?
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April 2023 by Amber Friedley
Very convenient and is a easy process to go through .
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February 2023 by Julie Miller
Secured a unit online, website was super easy to use. Received all my documents and information within the hour. Drove through to see our unit and the area was clean and secure!
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December 2022 by Andrea Breaux
Great place to store your belongings
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July 2022 by Q G
Update: FreeUp Storage has done nothing to fix this situation. EVERYTHING I HAVE IN STORAGE IS INFESTED WITH BUGS. INCLUDING MY ELECTRONICS. TAKE A LOOK AT MY PRINTER. Absolutely DISGUSTING. I'm HIGHLY dissatisfied. I just moved into my unit in June. My storage unit is INFESTED with bugs and spiders. Not only have I wasted money paying the rent ($130 per month) here but now I have to throw away my belongings because of this infestation. I'm so upset I don't even know what to do. Don't rent here unless you don't care about your belongings and enjoy wasting your money.
