-
February 2024 by Paul Haywood
Jay, the expert customer relations mam did an excellent job dealing with a picky customer!!!
-
December 2023 by Andrew Roberts
Can't thank Jay Bermudez enough for his help. Always professional, always friendly, always helpful, always responsive, always exceeding expectations. He spent much time with us and our designer to get the stone selection just right. House looks great and stone material came in on time and under budget.
-
October 2023 by Garrett Garst
Best quarry in town with the best service. Javier and the ladies that work in the front always take great care of our company LandKeeper & Co.Our projects wouldn’t be the same without them!
-
July 2023 by Roxana Mathew
STAY AWAY FROM TIGER LANDSCAPING SUPPLY/COBRA STONE!!!! especially their salesman ‘Rudy’ who is a HUGE liar.After purchasing landscaping materials and coordinating a delivery time, they proceeded to ignore our request and simply dump the items in our front yard, damaging our yard and breaking our sprinkler system with the weight of the truck. My husband and I had to leave a funeral to rush home and assess the damage which then led us to drive all the way to Schertz to personally speak to the salesman about what happened and get some sort of explanation of why our requests were utterly ignored. All the salesman (Rudy) did was ignore & lie to us about how it was out of his control. When we requested a refund for the damage caused to our home he refused to do so.When we asked him to personally come to our home to assess the damage to see that we weren’t making things up, he lied & said that he would. Since we continued to be adamant about getting a refund for the poor delivery he only lied to us further and said that he would refund us in cash in person. I even made him sign an agreement but he never showed up to our house and proceeded to ignore our calls from then on. I have Video and ring door evidence of the damage and poor customer service. Never again willI deal this sorry excuse of a company or it’s employees.
-
July 2023 by Joe Mathew
UNPROFESSIONAL, UNTIMELY, SHADY. ONE STAR IS TOO MUCH.We purchased landscape supplies on 6/29 for delivery on 6/30 from this company. We originally requested to have the latest delivery slot on Friday June 30th due to a funeral we had to attend to the morning thereof, we were first informed that we could and they confirmed the times for us. I spoke with a Rudy Castriano who confirmed this. He then proceeds to call after business hours to now tell me that they can only do 2pm; I then asked for 3pm and he agreed since we would be heading from a funeral and to allow us to have enough time to prep the area they would drop soil and stone to prevent obstructing our residential community walkways and any potential damage to our sod/property.The day of scheduled delivery, a driver approaches my home and rings my doorbell at 11:24 am, and I had to communicate to this person who couldn't speak English thru the camera. This person put me with someone on the phone who informed me that they are dropping the top soil and where to put it, I informed them, that the area for loading is not ready at that time since it was scheduled to be delivered at 3pm that day, I asked them to call Rudy at Tiger Landscaping/Cobra Stone to coordinate since Rudy is who confirmed 3pm time. They proceeded to drive backwards on my property and dump the top soil on the street and my newly resodded grass. The drove on the grass and destroyed two sprinkler heads. ALL wouldve been avoided if they honored their scheduled drop off time.My wife and I went to Cobra Stone to find a solution with all the surveillance footage we have of the incident and they didn't want to refund us anything due to the them damaging my property. They refused to let me speak to their owner. Because of this incompetence, they damaged two sprinkler lines, damaged 1/4 of my front yard sod and now I have to pay for a powerwashing service.We are seeking restitution for repairs to the damage of our property due to their negligence.
-
June 2023 by Chuck Whitacre
An amazing industrial operation! Very pleasant people to work with. I learned a lot about architectural stone.
-
May 2023 by Taylor Dawson
WARNING - DO NOT PREPAY for material with this company. Unethical business practices. If you do, avoid Rudy
-
April 2023 by Lloyd McMullen
I bought a pallet of CMU, stone, sand, and bags of mortar. When I arrived home, I unwrapped the pallet of CMU and found half a dozen blocks broken. In addition, two of the bags of mortar emptied on to the trailer presumably from being poked by their forklift. I didn't see these issues before leaving the parking lot to head home. I called and they told me they aren't responsible because I left before reporting the issue. Who inspects the bottom of pallets before they are loaded??? Who unwraps bundles of CMU to inspect? Would Cobra offer to re-wrap after?Honestly, it's not a lot of money to replace these damaged items... so, I'm not out a lot. But is that smart business?... earn a 1-star rating for less than $30 in materials?
-
March 2023 by Lloyd M.
I bought a pallet of CMU, stone, sand, and bags of mortar. When I arrived home, I unwrapped the pallet of CMU and found half a dozen blocks broken. In addition, two of the bags of mortar emptied on to the trailer presumably from being poked by their forklift. I didn't see these issues before leaving the parking lot to head home. I called and they told me they aren't responsible because I left before reporting the issue. Who inspects the bottom of pallets before they are loaded??? Who unwraps bundles of CMU to inspect? Would Cobra offer to re-wrap after?Honestly, it's not a lot of money to replace these damaged items... so, I'm not out a lot. But is that smart business?... earn a 1-star rating for less than $30 in materials?
-
February 2023 by Dominique Smith
Referred these guys to a friend, they had a great EXPERIENCE! I will definitely continue recommending this Company to everyone in need of stone. Pedro is my guy.
-
October 2022 by True Manley
Jay was so unbelievably helpful, patient, and kind. The best customer service experience I’ve ever had in my life…!
-
October 2022 by Rudy Molina
Dusty but fast service. Loading and unloading
-
August 2022 by steve roberts
Think twice before you buy stone from these guys.They delivered several pallets of sanded 2 1/4" limestone, at least half of the sheets were cracked and useless.After a long delay, they finally agreed to supply 2 pallets if we picked it up.This was done and the stone was of the quality that the 1st delivery should have been.However since so much more than 2 pallets were junk that could not be used, the job could not be completed.No matter how many times we asked, they simply refused to supply more stone, saying we should buy some from a retail stone yard.in the end, we paid for several pallets of severely cracked stone and had to buy expensive smaller slabs from another company that were too small for the needed work.Take my advice, BE VERY CAREFUL before you buy stone from these dishonest and unethical people.
-
July 2022 by Steve R.
Think twice before you buy stone from these guys.They delivered several pallets of sanded 2 1/4" limestone, at least half of the sheets were cracked and useless.After a long delay, they finally agreed to supply 2 pallets if we picked it up.This was done and the stone was of the quality that the 1st delivery should have been.However since so much more than 2 pallets were junk that could not be used, the job could not be completed.No matter how many times we asked, they simply refused to supply more stone, saying we should buy some from a retail stone yard.in the end, we paid for several pallets of severely cracked stone and had to buy expensive smaller slabs from another company that were too small for the needed work.Take my advice, BE VERY CAREFUL before you buy stone from these dishonest and unethical people.
-
May 2022 by Jeff Lackmeyer
Cobra has done a great job helping us with our building business. They are always available to answer questions and my rep Chris is always quick to respond to my orders. He left for a whole, but I am glad he is back. Their material pickup office is full of kind support staff…. They are kind and helpful people that make me feel at home when I visit. Am grateful for their support over the many years and I hope to continue to work together in the future.
