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August 2023 by Dr. John David Paul Howard
Outstanding customer help; Thank you :-)Our mail is always picked up and/or delivered timely. I personally enjoyed talking with our route carrier ('Daryl') although I apologize that have not asked him how he spells his name...(? Darrell, Darryl, Daryll, Darryll, Darrell, Darrel?)
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September 2022 by Jesse Davila
I have had to hold all incoming mail and packages due to being delivered to wrong address. In a good note, U.S.P.S. have found all my packages delivered to other locations.
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August 2022 by Jimmy Noland
I know there has been some things said about our Post Office. I just wanted you all to know that the new Post Master Courtney and Amera are here to make this the best Post Office that it can be. I have been waiting on a check for 2 weeks from the insurance company that were giving me the run around. I told this to Courtney so he knew how badly I needed this check. Amera and Courtney worked on trying to find this check that I needed more than words can say. They worked over 24 hours going over every piece of mail and by the mercy of God they found it. It is truly a miracle. I think everyone here in Florence will find out that Courtney and all of his employees will go beyond your expectations to help you in anyway. So many Thank You's to our new Post Office. After living here for over 25 years I can say Wow!! We have the best Post Office that Florence could have ever hoped for. God bless all of our Postal employees.Sincerely,Jimmy Noland (Owner of Clean Touch Carpet Services)
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August 2022 by Keith Aardal
Poor service!! CR 226. 2 large boxes from Amazon left at our property fence and I was home. Walked out and asked Why he left them there and not our porch? He said he was leaving them at our house and drove off.
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April 2022 by Rabia A
Lost 3 of my packages recently. They were never delivered even though I received a notification saying that those have been delivered to “other location”. They have no answers because my route is covered by a new mail postal worker.
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March 2022 by Kaylee Crenshaw
I called to ask about a package that was labeled “unsecure location” and I wanted to check on it since we recently moved and the house is empty but I’ve been waiting on this package. They lady told me that the carried missed the package yesterday and it was out for delivery today. And I wanted to ask again if the package would be safe because that is what was listed as the issue and she cut me off and said “it’s out for delivery” twice before I could ask my question. She was extremely rude and I didn’t get my question answered and still don’t feel confident about whether my package will have a successful delivery. And I also don’t understand why it was listed as “not secure” when the carried just missed the package. It should have been listed as “delayed” or something if that was the real issue. Not impressed.
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August 2021 by Melanie Gibson
Do not accidentally forgot to change the shipping address on a package because even with mail forwarding this post office will not forward your mail but send to the old address on the package. Not real sure what mail forwarding is supposed to be for if they don’t use it.
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July 2020 by Doug Foxworth
Post master would not approve moving our box to the near side of a busy highway - we requested the move for our safety crossing the highway. We installed a $1,000.00 USPS approved "cluster box" within our driveway access so that we would not have to cross the dangerous highway. Postmaster informed us that the USPS would have to replace our lock with a "USPS" approved lock so we provided the keys to the carrier for that to happen. They never made the lock change. THEN, they lost our keys to the unit, we had more made but they didn't work. so we insisted they change the lock as they told us they were required to do - has not happened in more than a month. USPS will not deliver our mail, and apparently will not change the lock. We have to drive 8 miles to get our mail which includes customer payments. Who in their right mind would want the Government to control our health care system when they cannot seem to even keep up with their keys!!
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July 2020 by Maranda Parker
The lady inside was very friendly and professional and helpful
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February 2020 by Deb Loeffler
The driver keeps on putting someone else's mail in mailbox. It's got her name on it but my adddress. ....Been to post office 10 times to return the bill. She has apost office box right there at postoffice. The lady inside told me. Left notes in mailbox for driver. But I guess it's to complicated. Really getting old,the last post office guys remark was. I just give mail in here basically. I do not get along with her nor does anyone else. But that's another story. Wish they would get it write. Even went to police to ask them what I can do. Nope nothing I can do. Just keep driving to take it back to post office.
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January 2020 by Cat Childers
The person who delivers the mail keeps leaving my packages by the road! Not good
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January 2020 by Michael Burleson
This post office is by far the worst post office. Again a mail that was supposed to be delivered today and was said to be in/or at mailbox was not there and now the sender won't refund or send a new transmission part I ordered for my there lucky I can't minus the stars
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April 2019 by Sheila Mosier
This is the worst mail delivery. We constantly get the wrong packages and mail. Mine today went to someone else and I received the wrong one. READ THE ADDRESSES MAIL CARRIER
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August 2018 by Roger De La Garza
I've shipped several packages and ordered a lot of things that have come on time with no hassle. When a package is to big for my mailbox, I just run down to the post office and pick it up. Staff is always friendly and very helpful. I've called them several times just to see if I have a package waiting for me and they look up my address, no problems. They don't sound upset or annoyed at all. They have a job to do and they do it well.
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June 2018 by Nonomous
My package, marked as arrived, was never delivered and there would be days I wouldn't get mail Consistently, for 3-4 days in a row. Someone here dosnt know how to read and has been delivering my mail somewhere else. I hope my neighbors enjoy my $85 cutlery set you gave them. Im pretty upset.
