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April 2024 by Delaney Weaver
Food and service is fine here, but management is definitely an issue. owner discriminates and doesn’t try to understand her workers. WOULD not recommend working here
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April 2024 by Cat Williams
Cones were stale and floors were stickyTynda is a piece She needs to learn how to talk to people in a kind and professional manner.
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February 2024 by Arianna Bissell
Employee was completely un helpful, and really rude. The cake was completely messy and looked horrible, frosting covered the entire box and when I asked for a new box all the employee said was “ the box shouldn’t effect the flavor of the cake” then walk away to the back of the store. Horrible, never coming
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January 2024 by paul bhangoo
Fantastic service with excellent ice cream and cake!
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October 2023 by Chris A.
Showed up at 9pm and both workers were friendly and happy. The sample size they gave my daughter was actually a good size not just a small dot. The ice cream was perfect portion size, a two scoop was almost too much for me to eat. Almost. I would recommend this location. My favorite was the pumpkin cheesecake.
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September 2023 by Katina B.
The Owner and Staff were AMAZING at this location! They really went above and beyond to make our celebration special with our Turtle pie!
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September 2023 by Katie Roach
Ordered a cake two weeks in advance for my husband’s birthday. Showed up and no cake had been made. The manager on the phone said she saw my order, but it must have not printed out a cake slip so she never made it.It is crazy that such a large company doesn’t have a check system for its orders. It solely relies on a single slip of paper to print out. No follow ups. No order tracking. A special surprise was completely ruined. I was offered a refund, or a choice of one of the 4 cakes in the freezer. None of them even close to what I had ordered and none that my husband would enjoy. $40 wasted. We will be sticking to Costco cakes. They never fail!
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August 2023 by Moe The Man Qadri
Terrible service and unsanitary conditions.The place has serious health care concerns with visible areas of mold and dirty, clogged filters laying out in the customers view.Similar to the other reviews, they flat out act ignorant when approached about honoring promotions such as T-Mobile Tuesdays and do not accept them. Rather they lie to you that it's a carrier issue.The girl in the back was on her phone and yelling at the customers and yelling at the one other employee who was actually trying to service the customers.One would think I am just making this up, but feel free to take a look at the photos as well as other reviews from the last few months. I was truly appalled and not expecting this type of experience in a very pleasant Flower Mound community.
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August 2023 by Saeed Q.
Terrible service and unsanitary conditions.The place has serious health care concerns with visible areas of mold and dirty, clogged filters laying out in the customers view.Similar to the other reviews, they flat out act ignorant when approached about honoring promotions such as T-Mobile Tuesdays and do not accept them. Rather they lie to you that it's a carrier issue.The girl in the back was on her phone and yelling at the customers and yelling at the one other employee who was actually trying to service the customers.One would think I am just making this up, but feel free to take a look at the photos as well as other reviews from the last few months. I was truly appalled and not expecting this type of experience in a very pleasant Flower Mound community.
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August 2023 by Nicole Gozum
This is not a good location. The owner’s need to step it up. There is always only one person ever working, which is too much on that person. Also they refuse to participate in Baskin Robins deals. So they won’t let you buy 4 quarts of ice cream at one time, since it’s 4 for $20. They instead tell you they have to ring it up 2 at a time so you have to pay $12 more. No thanks, I’ll go somewhere else.
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June 2023 by Lee Shanklin Baker
Sweet girl working. But the place was FILTHY! Tables filthy, floor filthy, no paper towels in bathroom. And out of whip cream? Out of waffle bowls? Yep!
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April 2023 by Suzanne Meredith
Don’t order ice cream from this place with Door Dash… apparently they can’t read.. Will randomly pick the ice cream for sundae and don’t follow recipes such as a mocha blast.. I got iced coffee
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April 2023 by B M
Pros: the 2 young women working were nice and triedCons: out of certain flavorsOut of hot fudgeWaffle cones stale, really staleThough nice the young lady didnt know how to make a milk shakeOut of napkins.One and done
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October 2022 by Mike W.
Ordered 2 hand packed quarts for $21.00. Both quarts were max 3/4 full. Not packed down at all. Very disappointed.
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October 2022 by Duiliana Graterol
the attention is the worst, the employee Lacey attends very badly as if she were angry and mistreats her partner, she would not come back to buy if she is there.
