-
October 2023 by D D.
BEWARE BEWARE BEWARE... AVOID AVOID AVOID.....This branch wants your money but once you open an account then they prove to NOT care about you. I have no doubt that someone at this branch received a bonus or quota when they convinced me to open an account with them. I was told they would honor the published $400 incentive to open an account once I met the incentive criteria. However, It's a bait and switch or fraud to offer an incentive and then not honor....I have never received the $400 incentive even though I have already met the criteria. have made over 6 phone calls, sent numerous emails, inquired in-person, etc and I'm still waiting for that promised $400 to be deposited not to even mention the 4% interest I've been missing out on this $400!!! Linda (mgr) convinced me to move my banking to this location and promised me that I will receive the $400 incentive to open an account as published once I met the incentive criteria. So, I opened an account May 1st, 2023 after Linda convinced me to do so, and I met the criteria to earn the $400 in June 2023. IT'S NOW OCTOBER 2023 AND I HAVE YET TO SEE THE $400 INCENTIVE DEPOSITED INTO MY ACCOUNT. LINDA HAS BLOWN ME OFF, NOT RESPONDED TO REQUESTS FOR HER TO CALL ME, FAILS TO MONITOR THE ISSUE, USES EXCUSES OF SHORT ON PERSONNEL, ETC ETC. THEN ON 10/5/23, LINDA VERBALLY TELLS ME THEY DROPPED THE BALL BUT I WILL SEE THE DEPOSIT BY 10/9/22. IT's NOW 10/15/23 AND I AM STILL WAITING FOR THIS DEPOSIT. BEWARE BEWARE BEWARE........VERY SHADY OPERATIONS!!!!!!
-
September 2023 by S K P
Great customer service....
-
February 2023 by Jack G (Tres)
We have our mortgage with PNC, very helpful local branch, also very kid friendly as well, they helped our little guy do bill exchange, and also gave him a blue piggy bank as well
-
February 2023 by Jack G
We have our mortgage with PNC, very helpful local branch, also very kid friendly as well, they helped our little guy do bill exchange, and also gave him a blue piggy bank as well
-
December 2022 by IndianKitchen 7Tastes
Very bad experience. They hired a new teller who did not know what she was doing. Not trained at all before she was put to the job. She wasted 30 minutes of our time just for one cashier's check. I've never had this kind of experience at any bank.
-
May 2022 by Juliana manalo
Friendly and reliable.
-
May 2022 by Alpayogi Patel
Bad customer service
-
April 2022 by Sonia Martinez
Great customer service. Ken was very kind and helpful. Quick. No line.
-
November 2021 by Ryan Meinzer
The unbelievable incompetence at this branch.You need an appointment to speak to someone. They told me to go online, I did. It doesn't let you make appointments for business accounts.Then they say to use the QR code. It does nothing.These poor folks are untrained, and don't know the issues around what I am sure is a big conversion. But when you try to speak to anyone, you get people like Stephanie that doesnt know how things work then a branch manager, Amy, that doesn't care they have problems. I tried showing her the tech issues but she didn't care. Didn't even look or listen.They don't care that they are having problems.Closed the account after 20+years with Compass/BBVA. PNC can keep the terrible technology, terrible training, incompetent employees, and all those new fees they don't bother disclosing.
-
May 2021 by J Marsh
Bring back Simple
-
March 2020 by KARIS SCHERER
amazing
-
September 2019 by Debbie Sardone
Buckets & Bows Maid Service has been doing business with Compass BBVA for or 30 years (started when it was was the original Security Bank). The staff at the Flower Mound branch are always helpful, professional, and friendly. Today, Clayton (my teller) was particularly helpful, going above and beyond for me today! Thanks for a great banking experience.
-
May 2019 by Thomas Curtiss
Branch bank folks are fine. BBVA Credit is somewhat inflexible and inconsistent in the application of their business rules. Not an organization I choose to do business with again.
-
April 2018 by Jaymin Patel
Got amazon locker
-
January 2018 by Erica C. Leone
Great customer service. Very professional and friendly. Clean and appropriate atmosphere. We are very pleased with our move from horrible Bank of America!!