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March 2024 by Shannon G.
We have purchased tires from here in the past. Aside from an abnormally long wait time, we had a good experience and planned to continue using their services. Tire purchase experience: 3 out of 5. As part of our tire purchase, the technician invited us to stop in for free air checks any time we wanted. I have now had three terrible experiences with the air check gentleman, James. He is always trying to tell me that my new (just over one year old) tires are faulty. Today, he told me that my front tires had basically no tread at all, to "treat them as completely bald" and "do not expect your car to stop when you push the break." Then, he meaningfully looked in my car at my children and said, "Good luck" to all of us when I decline purchasing new tires today. My tires still have well over the recommended tread remaining, and I am very tired of his scare tactics... especially when he tried to frighten my kids today. Plus, he always sings a different tune when my husband is there with the SAME CAR. I get that this is a free service, but we have purchased tires there before so... it's not really free, but part of the package. As a result, I don't trust the technicians to tell me what is really going on with my tires. I'll be going someplace else from now on. Too bad!
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February 2024 by 91texasaggie
Used to love discount tire. Was the only place I would take my vehicles for tire service for several decades. Sadly they have changed and they will find ANY reason possible to sell you new tires. They always have some lame reason why they can’t repair a flat, etc. “We can’t touch your tires unless you replace them.”. They’re all about selling you a new tire and way less about service than they were 30 years ago. I quit using them for a few years and thought I’d give them another try to get a pressure sensor repaced. Nope. Can’t fix the pressure sensor unless I buy a new tire. Done with Discount for good.
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February 2024 by Bruce Jones
Great service, good prices, free tire air pressure service
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February 2024 by Troy White
Barry was very helpful and got me exactly what I wanted.
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February 2024 by Raymond Q Grottis
The two gentlemen who served me were polite and efficient. I highly recommend this place and will definitely be back .
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January 2024 by Christina Gilbert
Thank you TIM!! I rolled in after hours on a wing and a prayer. Tim knocked it out and got me squeezed in! I am so grateful for him and his team!! Go Team Discount!!
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January 2024 by bill la valley
Their Air service is horrible. The parking lot has signs everywhere trying to guide you but all they do is just make it more complicated. Then they have this old cranky guy out in the lot yelling at people for doing it wrong. I have spent a lot of money here to be talked down to in this way. I will look at other options.
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January 2024 by Jon Sigler
Great prices and service
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January 2024 by Dustyn Pierson
Jake totally took the best care of me. He took time on the phone to go over tire options. I set my appointment and when I got there he had tires for me to look at. I was in and out in 45 mins on a very busy day.
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January 2024 by Phillip Duffin
Richard took great care of us as he always does. Won’t go anywhere else
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January 2024 by Brad Korber
Updated Review to 1 star: Refused to honor any tire rotation or rebalance with one tire being worn. Would not replace TPMS on a tire that might be worn (they were not sure if it was the tire or not, even with all the equipment!). Multiple rebalances were faulty for high speeds (75+). Appeared to be more interested in handling walk-ins over appointments. Waited too long in line with every computer manned but most on phone. Will be transitioning to new businesses for all my cars. Too bad it took me awhile to warm back up to Discount Tire and 5 stars, but they must be hurting to strongarm people and not honor their contract.Original review that no longer applies (it did a couple years ago): Fast and reliable. From a new set of tires, to a pair or just a repair they are always helpful.
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December 2023 by Paul Sandberg
Had a great service experience here this morning. Even though the place was very busy, I was greeted immediately by Cody who saw the source of air leak and said he would get it fixed within an hour. I went into the waiting area and observed a really well-run service operation. It looked like everyone knew their jobs and were focused on them. I had a cup of coffee and watched status updates on my phone. I was on my way within half an hour.
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December 2023 by bigdogblackie
Another Discount Tire (Lewisville TX) cracked a Corvette wheel over 20 years ago and I had not returned to Discount Tire since. They had refused to take ownership of their damage. I decided I'd give them another chance to mount my four tires, and generally everything went fine. I was just surprised that they wouldn't even tell me how much brake wear I had left when they had the wheels off. The Service Writer said that they don't do brakes, I wasn't asking them to measure them, just to observe and report, but they refused. They also left the new tires and wheels extremely nasty with brake mounting solution, which is fairly typical of tire repair shops. I'll have to take the car home and detail all four tires and wheels. We call this "managing expectations", and not everyone expects the same things, other than the minimum I suppose.Otherwise, they were timely, completing the work in less than the hour estimated. The store was exceptionally clean and modern, and the staff on the phone and in person were very courteous and professional.I also got a follow-up call from Andrew after my trip to discuss what had happened in the past. As before, he was courteous and professional. I wanted to clarify that it was many years ago in a different location. It's not so bothersome that it happened, as I'm sure it was accidental. The extremely bothersome part is that Discount Tire refused to admit fault.
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November 2023 by Jeanette Phoenix
I pretty much always judge businesses by how they take care of customers when they have a complaint - and this location, specifically Andrew, shined there. I've been here numerous times - for the purchase of wheels, tires, and tire service - and have generally always been taken care of and treated fairly.I am now happy that, when I did finally have an issue (with the prorated tire warranty), Andrew was quick to help make it right by me. In what often feels like an era of greedy businesses, I appreciate when they make efforts to do right by a customer, even if the problem isn't necessarily 100% their responsibility either.
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November 2023 by cesar rivera
When by today for low air in tire, just got new tires two months ago. There were 5 guys standing in one empty stall, I ask for air and they said we are not doing air checks today to go inside, I did and the men a the desk said I had to wait 2-3 hours for air. Worse customer service I just need it air in my tire I just spend 1500.00 there unbelievable!!
