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March 2024 by Bree C.
Just wanted to share my experience. Dropped truck at 7am for nail in tire. Got a call at 3pm saying they were unable to fix because they found a second nail and there policy prohibited fixing two penetrations. Then proceeded to try to sell me new tires. Took truck to Just tires they immediately put it on rack and found only one nail and fixed it. Steer clear.
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February 2024 by Robert D.
Set up an appointment to fix a flat and get tires swapped. They got things taken care of in record time and for minimal cost. This is the second time I've used this location and I will definitely use them again, even though there's another Firestone closer to me. They are friendly and quite helpful, and they also offer military discount. Can't say enough good things about the team working there, not your typical surly tire shop employees by any means. HIGHEST RECOMMENDATION!
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February 2024 by Jason Med
Consistently have good working relationship with this Firestone location. This particular time, had a screw stuck in the tire. Staff worked issue in enough time for my daughter to be picked up from school. have and will continue to recommend this location. Cheers
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February 2024 by Shelley Swift
I have always received fast competent work from folks here. Friendly service and fair prices. Thank you!!
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January 2024 by Jason Burket
When I called, Matt answered the phone, answered my questions the best he could with the information he had. When I got there, Matt greeted me within a few minutes and let me know when my service request would likely be complete. The service was done before the promised time. Finally Matt charged me and answered more questions while he worked. The service I received could not have been any friendlier or practical. I'm a repeat customer because I usually get just that sort of service. Great Job!
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January 2024 by Stephen Seay
Friendly and courteous staff and job was done on time and at the quoted price.
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January 2024 by Chauncey G
I showed up for a scheduled appointment only to find out they never put it on their calendar. Even then they couldn’t get me in for the day and never offered to reschedule. There was no one at the front desk when I walked in and it looks like they’ve been using the customer service area for storage.
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January 2024 by Jackie Davis
I submitted an online appointment request and hadn’t heard back so I called the next morning. I spoke with Michael, and he was very friendly and although they were swamped for the holidays he told me to come in and they would get me in. He was very professional and knowledgeable and despite being busy he remained friendly and calm. I waited in store, it was very comfortable, and my car was ready in about 2 hours.
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January 2024 by Jim Garra
Great attention to customers and the management is top notch
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January 2024 by Jorge Martinez
Friendly, well trained staff.
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December 2023 by Paul Sandberg
I needed to have a tire leak fixed this morning. At Firestone it took 10 minutes for me just to find out that it would at least a be two hour wait. I went less than a mile away to Discount Tires where I was greeted immediately - they fixed the leak in about half an hour.
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November 2023 by Justin C.
Jessie helped me out. Requested a state inspection. It took roughly 45 minutes. Will depend on the day. I went Sunday morning.
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November 2023 by Amanda Manila
Really positive experience here. Customer service is great and there’s no pressure to do anything you don’t need to. They go over concerns and needs and make sure it fits your budget. Thank you guys for taking care of my car and making this such a positive experience for me. Will be my go to place from now on.
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August 2023 by Bravo Charlie
Needed to get my AC inspected since it wasn’t blowing cool air. They were swamped and all slots were full since it was the weekend, but I came early in the morning and they fit me in, topped me off and had me out by noon. Paid 3x the cost of a can of the DIY stuff, but worth the peace of mind that I didn’t have any leaks and was filled with the right amount.
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August 2023 by Terri Cisco
Michael was awesome! He gave me a great deal. He explained everything in detail. Showed me the problem and helped me find a rebate! I recommend all the ladies to Michael at Justin Rd Firestone for a trustworthy mechanic.