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February 2023 by Tihui Soriano
Terrible customer service, I requested a cancelation of service a month and half before my moving date and now they have bill me for a period of time when I wasn't even living in Flower Mound any more. The manager Casey McBride absolutely rude and unhelpful.
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February 2023 by Kim Cool
Terrible customer service!!!! Treated so rude, I presented all the information they told me to on the phone to audit sewer review as we had a leak and had it fixed. They told me the information was not good enough and it was the information they told me to bring. They basically told me not to come back for do it online they didn't want to deal with it. I have lived in this town for 30 years and they treated be as the enemy. So ugly was their behavior.
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February 2023 by STAN KALUZNIAK
Can not get through for emergencies!
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February 2023 by kendra burnett
I recently asked for someone to come out and check my water pressure. The water in the shower was coming out very hard to the point I couldn’t take it. They sent out scott and he stuck around until he figured it out. He was very patient and very great customer service. I really appreciate Scott for taking care of my issue.
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February 2022 by Michael Beans
Courteous,polite, and didn't take Alongtime to answer and got the job done..
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February 2020 by Julie Murdock
I have lived in Flower Mound since 1987. Over the years I have gone to the Flower Mound Utility Department many times. Each time the employees have been courteous, helpful, and knowledgeable. Calling on the phone results in the same excellent customer service. I have always been pleased, and the question or situation has always been resolved promptly.
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February 2018 by A.A. McDaniel Hamilton
I have stopped by this location on many occasions to pay my bill. I was advised by this location that I could sign up to have the bill automatically debit it. I chose to have the bill automatically debited at that point to prevent the paper from coming to the house. On each instance that I've come into this office the people at the front desk were very friendly and directed me to the windows where I could address and ask questions about the utility bill.
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June 2011 by Scott S.
Man talk about a bunch of folks who are dead behind the eyes... After my bank overpaid my monthly bill, I tried to get a refund. 3 calls later I finally got a lady in billing who said "sure come on in and prove to us we have your money and that it cleared the bank". This being after three billing statements mind you where it is obvious they have my money. I tell the lady that I am on my way and that I can prove that they have my cash by logging into a computer and accessing my online account showing that the dough has cleared (3 months ago!) So I go in and walk over to the desk where Tweedledum and Tweedledumber are sitting and tell them that I am there for a refund. After listening to them tell me again that I have to prove that they have my money (after 3 months) I tell them that I spoke with a lady and that that was what I was there to do. Now get this, one of the ladies tells me that she needs proof from my bank, I tell her that logging in to my account is proof and she says "no, we need something from the bank" I tell her we can print out the statement, well she doesn't get it and this goes on for another 10 minutes. The two behind the desk now need to call another lady, who also doesn't get it. "All I do is print the refund checks they tell me to print" she says and walks away. At this point Tweedledum says "anyway we don't have a computer you can use to log into your account so let me have a supervisor call you later 'cause she is at lunch now"... OMG, they need to start to administer IQ tests to some of these public employees.
