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January 2022 by Kristin S.
I am new to the area and am so happy I found this salon and Lauren my hair stylist. The salon is clean and very popular. My hair stylist is very personable and a color expert.
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November 2021 by Lauren M.
Casie is the best of the best for nails!!!! I will never, ever go anywhere else. (Trust me, I have and it went SOOO poorly). She truly cares about the integrity of your natural nails. She is a precise artist that does it all. Whether you are wanting just one color, or nail art, she can do it all! Trust me when I say, GO TO CASIE FOR YOUR NAILS!
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June 2021 by Jeanne D.
Today I had an appointment with Cindy at 4:45. I am brand new to the DFW area and have not had to find a new hair stylist in a very long time. I arrived at 4:40 and was told that Cindy was running 10 or 15 minutes late and to have a seat. I sat down and the wait began. After 25 minutes of sitting there with no follow up what so ever I asked one of the two girls up front how much longer would it be and this time please tell me the truth. She said she passed Cindy and she was putting foils on a lady's hair. I knew then it was going to be much longer than the stated 10 minutes. I asked her to check for me. She went to the back and said five more minutes. At this point it is now 5:20. At 5:30 I chose to leave. I am appalled at how they just expect you to camp out waiting for them as if your time is of no value. There was no follow through with me at all, not even an offer to get water. Just sit there because you have to. I chose not to. The little girls up front said what they were told but they even acted as if I was not there. Even when I told them how no one followed up or even offered a drink that is when she said do you want some water. I politely declined. Another lady came in and out with her hair done while I was waiting. Had Cindy called me to say she was running an hour late and to come in later I would have appreciated that but she obviously thought I would wait on her longer than the 45 minutes that I had already done. If you are new like me I hope this helps save you some time by NOT calling this place. I was so disappointed as I really wanted a hair cut. The search continues.
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August 2020 by Jessica Powell
Also a great nail team that can give great manicures and pedicures!
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July 2020 by Karla Thompson Hope
Loved mine and my daughter's experience we were both on Cloud Nine!!!! We both had hair cuts and highlights!! Felt so pampered and beautiful. Everyone was so sweet. Thank you for a special day. My daughter had been really low so we needed a boost, she was a 2020 Grad!! Deffinely cheered us up in this Pandemic yuk time!!
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July 2020 by Renee Frey
I have enjoyed several services from haircuts and stunning highlights to nail services. They are extremely friendly and they communicate with you to achieve what you want. I highly recommend Cloud 9 Salon, Spa and Boutique.
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February 2020 by Connie F.
I went to cloud 9 salon about two weeks ago and I had a young lady named Ray workin on my hair, I gave her free reign, I wanted something fun and spunky it was my birthday and at 61 years age I needed a little uplift. Problem was twofold, one I hated the color and the cut was very bad. We had ended up having the stylus in the booth next to her come over to fix the cut, she did better. I was told to go home see what people thought about the color give it a few days: the if still not happy they would bring me back in and change the color I did that I went home for a few days I hated the color still , i called back Ray was not in I spoke with Grace at the front desk, Grace was to reach out to Ray and find out when I could come back in, and I've never have been contacted again so $130 for cut and color and I was unhappy and went to yet another salon for my fix. I have more to say but let's just stop here, think twice ladies. Connie
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October 2019 by Melissa P.
I moved to Texas 6 months ago and was dreading finding a stylist. Finally became desperate and decided to go to Christy. I'm beyond thrilled with my hair. The next day when I styled it, I was amazed how easy it was to take care of. Thank you Christy!
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September 2019 by Ree M.
I have continued to see Jeremy Ruiz frequently since my first visit. Each time, he has done an amazing cut. I have referred several people to him and all have been thrilled with his styling from cut to color. He is a very talented and knowledgeable stylist.
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September 2019 by Morgan O.
Well I wish this wasn't the case, but I've drawn the line. When I left from my hair appointment I was upset about the cut and a minor detail mishap in color. BUT I saw this SPOT of color in my hair now and I can't let this go unspoken of. I received my cut and color almost a month ago now and I am just now seeing this huge spot... I'm NOT happy and I truly don't know how a "stylist" let's someone walk out with UNEVEN, jagged, and poorly colored hair and put their name on it. Not to mention how EXPENSIVE it was!! Not impressed one bit. Save your money...
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August 2019 by Jeanne DeMont
After going to six stylists I took a chance and went to Jerrica. I explained what I wanted and described my issues with styling my hair. She immediately got it and my hair turned out great. I love my hair color and cut for the first time in awhile. She worked my sister in the same day and my sister feels the same way about Jerrica.
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July 2019 by Jimmy C.
What an amazing place, my wife has been going here for years and always has amazing things to say. What's most important is the amount that the owner of Cloud 9 Salon, Spa & Boutique gives back to the local community.
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April 2019 by Sierra R.
I went for a bayalage hairstyle and showed my stylist the EXACT color and style I wanted. First of all, she started out the appointment with THE WORST attitude I told her my natural hair color was dark brown and she said " um actually it's not, it's blonde." Ummmm.... it's my hair, I KNOW WHAT COLOR IT NATURALLY IS. Then she left me for a LONG TIME in the hair dryer and washed my hair afterwards 3 times. Then after all of that my hair ended up with a few highlights here and there and then she started curling and in the middle of curling it she says" do you want me to curl your hair?" She was already in the middle of it so I just had her continue. I ended up paying $215 for her to have a snobby attitude and then end up doing my hair WRONG. I am not going to blame the salon because I have been here for other things such as eyebrows and nails and thought they did a great job.
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March 2019 by Lauren W.
Went here about a year ago. Wanted to get my hair blonde, which I have been doing for the past 7 years. Everything was going great until she put the actual color on. Idk what happened but my hair turned a dark copper color. Mind you, I was going for beach/icy blonde. Didn't realize how bad it was till I actually got home and it was ORANGE PINK. Texted her to ask to fix it, came in the next week. Seemed annoyed that she had to deal with HER mistake. Tried to tone it out of my hair but then my hair ended up purple! I almost got kicked out of school for having "unnatural" colored hair. Stylist didn't own up to her mistake and blamed my natural hair color for it turning red. Again, I have been getting some form of blonde in my hair for 7 years and never had a problem before this. 6 months and thousands of dollars later with another stylist and my hair is finally back to normal. Never going back here and afraid to leave my normal stylist ever again
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February 2019 by Rita W.
I have been going to Cloud 9 for a few years now. I called in to have a last minute appointment for a balayage hair color. They referred me to Jeremy Ruiz!! I showed him a photo of what I wanted and he said it wasn't balayage that I needed to get baby lights to achieve the look I wanted.. I told him I trust him as long as I get what is in the photo... YOU GUYS!! He colored my hair and I started to notice it is not as light as I wanted and my hair is not blended in as I wanted... my hair is dishwasher blonde, super easy to color. I said something and he kept assuring me that it will be pretty close to what I wanted. I trusted him because he kept telling me how good he is and been doing this for 30 years.. Fast forward, my hair looked NOTHING LIKE I WANTED. I wanted blended highlights and lighter hair. I ended up getting so many little highlights all over my head, basically look like a zebra now! I was so upset! He said if I still didn't like it when I went home he will redo my hair!! I texted him (he said that's the best way to reach him) and I haven't heard back in days!! I absolutely hate why he did to my hair I told him that I want my hair well blended and it's not!! I DO NOT RECOMMEND JEREMY RUIZ!!!
