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December 2023 by Vic V.
They have a great customer service. The store is open till midnight- great convenience in case you need something last minute. Produce are fresh, bakery have fresh baked in house assortment. The meat department & deli have fresh meats & seafood. Overall a great neighborhood store. Our family love it! Thank You
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May 2023 by Catherine M.
JUVONA & ALISON made my day! Thank you sweet ladies I'm truly grateful for caring attentive staff like them, they really made all the difference in my day up at checkout. I want all the best for them. On top of that the overall quality and selection at this Kroger is top notch!!!!
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March 2023 by Jesus D.
Been going to this store for years because it's so close to where we live. Not anymore. I've finally had enough of the LAZY staff (most would rather hide out and play on their phones), very limited selection of groceries, poor quality of overpriced rotting fruit, higher prices than other grocery stores, etc., etc. Also tired of them shutting off a majority of their lights in the store by 9pm when the store doesn't close until midnight? Why are they shutting the lights off to save money on electricity and we have to use flashlights to see the products and expiration dates (which you need to pay attention to at this store). Aren't they making enough money off of us that they could at least leave the normal lights on until the store closes??? Cashiers stopped bagging a long time ago and the one or two cashiers they have during the day disappear after 7pm. Poorly staffed. Not enough workers that actually do any work. There's this one "worker" that weighs 300lbs and hides out sitting on the handicap scooter over by the lottery ticket machine playing on his phone most evenings...really?...don't you know that looks bad for the company? Oh that's right, you don't care. This place sucks.
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March 2023 by Jeanie G.
This is NOT my usual Kroger but I was in the area, I should have checked reviews before going in.This store needs management that is more attentive and checkers that want to work!!11am during the week with one checkout isle open is no way to run a business, especially when the lady checker clearly did not want to be there.Will definitely Pass this store by next time.
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February 2023 by Louis W.
Terrible management, they allow one customer to verbally abuse another using words like "b***h" and "f**k" while doing nothing about it.
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February 2023 by Tom N.
They have all but closed their checkout lanes. They usually only have self checkout open and the machine calls for the attendant constantly so you just stand there and wait. The line was 10 deep on a recent Saturday. Plus, there is nowhere to put your full basket of groceries while self checking, but if you remove an item from the tiny bagging area, the machine throws up an error. I didn't shop here to become a Kroger employee. I had an item with no barcode the other day and the Kroger employee told me to go find another items, while nearly a dozen customers waited behind me. I have watched this store deteriorate from a good store to the worst around. I am not sure why Kroger is letting that happen. Fortunately we have a really good Tom Thumb and Market street nearby. Takes 5-10 mins longer to get to, but it is now very worth the drive.
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February 2023 by Lauren B.
Terrible customer service. Truly the rudest employees at any grocery store I've ever been too, and I'm not a tough customer!
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January 2023 by Emily H.
This location is the less popular and pretty of the two sister stores in Flower Mound. There's no Starbucks here. The customer service desk has been closed down for quite some time. And, this store feels smaller and more cramped with some aisles being too narrow for two way traffic due to inconveniently placed displays taking up half the floor space. Otherwise, it's a decent place to find all the essentials plus some specialty items that other places like Walmart or Target wouldn't carry.Since this store does have potential I'm going to work my way backwards from 5 stars. They lose one star for not being "fresh for everyone" as their commercial says. Too many times to ignore, I have grabbed expired items from shelves that fortunately I was able to notice before paying. Other times, because it was less obvious in the store, I've brought home moldy fruit or chunky milk (that wasn't out of date). Furthermore, when I have taken these things back for a refund the employees have acknowledged that this is not an unusual occurrence.They lose another star because of the checkout process. If you read other reviews it seems to be a thorn in most people's sides here. Self checkouts are always open, yet apathetic employees who supervise these areas are often too distracted or simply uninterested in assisting in a timely manner. As a result, I always cross my fingers and hope to avoid the dreaded flashing light whenever I'm checking out. The alternative is to use a cashier but there are typically only 1 or 2 present at any given time, so they tend to have longer lines.For those who use the weekly ad to shop for items on sale, be aware that the prices aren't always exactly the same here as in the other Flower Mound store, despite the fact that they are roughly 3 miles apart. I figured that out pretty quickly after going there to buy things that were on sale but out of stock at this location.
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December 2022 by Ian D.
No complaints on the selection; similar as every grocery store. 2 stars because the night shift customer service needs to be reviewed and improved. The older, petite blonde woman and younger, tall, guy are playing a contest of 'who helps the customer last' and have no customer focus when the light is blinking at self checkout. They were just talking and watching while I waited. Just because grocery stores are going to more automation, doesn't mean the humans have to act like machines, too!
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December 2022 by Jeff B.
Overall great store but the deli has had issues for over a year.Deli should not be closed at 6:20 p m on a Saturday. I have been numerous times only to find the deli closed early.
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November 2022 by Jon S.
Horrible customer service by unhappy and rude employeesI finished shopping and attempted to perform "self"-checkout on items that included beer, but I could not proceed without approval.The one employee with the name badge "Peaches" was standing nearby and appeared to be socializing with a lady. I walked up, waiting for her to finish her conversation.She looked over at me and asked, "Can I help you?" I said yes in response to her question and began to explain my situation, only for her to cut me off mid-sentence, telling me I would have to wait because she was helping someone. When I attempted to explain that I was responding to her question, Peaches cut me off again.However, this time, I asked her not to interrupt me, but in response to my request, she turned her back on me and walked away. So I walked back to my items at the self-checkout terminal and waited for Peaches, or someone else, to help check out.Peaches finally made it over to me after making it clear that I was the least of her priorities after responding to other folks behind me in the queue.After putting in her code, I resumed checking my items to be met with the message "assistance needed."I notified Peaches that I still required her help to check out. She walked over, muttering something unpleasant, and proceeded to pull all the items I had already bagged and told me I would need to check everything out again.At this point, I walked away as I had had more than enough of Peaches and Kroger's poor customer service.
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July 2022 by Teresa C.
I am absolutely stunned by an awful experience with a cashier at this store.I picked up prescriptions last week and decided to pick up some items since the weather was nice.I am elderly and recovering from a nasty humerus break and self checkout was not an option. There was one lane opened by "Marie". I thanked her for checking and confided that I did not care for the self check (not wanting to air my personal health issues).Well, I was then treated to an unhinged rant by "Marie", who was abusive and snapped that 'I was having a great day - don't you ruin it for me!'. Ok - this is uncomfortable - so, I said 'wasn't it wonderful to wake up to cooler temps and a light rain this morning?'. Marie's reply was to go off on a Bible sermon to me, stating that she needed to 'mold' me, as 'every word out of my mouth is a complaint'.This person shamed and humiliated me to the point that I have been upset ever since.She refused to give me my receipt until she finished her unsolicited lecture.My frozen food thawed on her conveyor belt as she verbally assaulted me while other customers starting lining up.I do not know this person, nor does she know me - and I am not one to make complaints! However, I now know more about this woman than I would like! She regaled me with details of her life (age, years worked at Kroger, her religious views, her Mother, etc etc). Way too much! Does Kroger not manage their employees?I AM COMPLAINING NOW!No response from Kroger to this atrocity.
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February 2022 by Barbara A.
What is the point of employees and management at customer service here wearing masks if they wear them on their chin like a bib? Either wear one or don't. But having it pulled down on your chin while working is kind of like flipping off customers. If you are wearing it due to employee rules, then wear it. If you're wearing it for your protection then wear it correctly cause having it only on your chin makes you look careless and lazy and inconsiderate. It's a poor look and disrespectful as obviously there is some reason you put it on the the first place. This is not just 1 employee. I counted 4 employees and 1 person in customer service like this.
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December 2021 by Peggy Q.
If you want customer NO service, you came to the right place! My pick-up order is incorrect. I received someone else's refrigerated groceries. I called the store to resolve - no answer. I used the link in the email for feedback - no response. Guess who gets to resolve this mess? Moi. So much for the ease of pick-up. Glad I wasn't depending on my pick-up order for dinner. If you're going to provide a service, Kroger, provide the appropriate means to resolve issues. Tear a page out of the Walmart playbook. Provide easy to navigate returns and issue resolution via the app. Might just help in retaining market share.
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November 2021 by Sarah E.
I called to see if I had a prescription ready , and the d*** lady who answered was very rude . As well as the man who answered in the first place . If you don't like your job it's not my problem be respectful . Stupid idiots . (:
