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September 2023 by Alex Balic
You will never be able to cancel subscription with this company. They will charge you every month for the rest of your life.
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July 2023 by G
Just like one star reviewers, I agree this place is total junk. Including their horrible never available manager. All receptionists are always stupid and rude..
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June 2023 by Rachael Tamir
My husband signed up for a 3 month membership. After the 3 month was up, Massage Heights continues to charge monthly. We have called and emailed multiple times and are always told a manager is unavailable. Beware of the membership packages!
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May 2023 by Sarah J
I’ve been waiting to leave a review so that I could make a fair assessment, but since the manager at this location can’t seem to follow through with what she says, I will not wait any longer to warn others.MEMBER WARNING!!1. At the beginning of my husbands and my memberships, we were double billed multiple times *Check your CC statements!!* had to call and have the “manager” reverse the charges.2. Part way through my year contract, a new owner takes over and increases the rates….I’m sorry, isn’t that why there’s a contract?!?!3. And this takes the cake: I cancelled my membership in January before the January payment was due. I was within 30 days of the January payment so I knew I would still be charged for that month. I received a confirmation of my cancellation via email within the next week. Then, they continued to charge my credit card for 2 more months!! I contacted them about a refund and finally got a hold of the manager, Tiffany, who refunded one month of my fees for March (as well as the overcharge for my husbands membership). When I realized she didn’t give me a refund for February, I called again and resubmitted all the documents and emails clearly stating when my account was cancelled as well as the original email confirmation from Gwyn at this location. Tiffany said she would take care of it and get it refunded that day (beginning of April). Here we are in May, and STILL NO REFUND!! Should not take 5 months for a manager to figure this out!I went here for one specific masseuse and also think Garret at the front desk is a lovely person.However, I Do NOT recommend this location or dealing with Tiffany.
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May 2023 by Sean Alexander
Scammers. Got a gift card for my wife. Paid I’m full + tip ($140). Showed up to her original appointment but turned away because therapist no-call/no-showed. Cool. Sweet. Planned the whole day around it but fine. Parlor offered additional 30 mins for reschedule. Fine. Tried to charge her $239 at first—that “free” 30 minutes. Wife reminded them that was their offer for having the reschedule. “Oh right.” Charged her an additional $20 on top of what was supposed to be fully included with tip. Pass.
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April 2023 by Casey Sipes Smith
Depending on your therapist, you can have a great experience or an ok one. The facilities are clean and well set up. Shanice and Teresa are both amazing!]
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April 2023 by Melissa Eng
Teresa was the WORST therapist I have met using massage heights. She caused my hand to become inflamed and told me that my cat would die. I’ve never witnessed such unprofessionalism and harm from a massage heights employee.
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March 2023 by Jeff B
I usually try and stick to my regular but even when I try a different therapist it's usually pretty good as well. Canceled membership after years but mainly due to convenience as I'm not that close and found a good personal therapist closer to home that's more reasonably priced. Still not a bad deal for what you get but recent rate hikes made me look elsewhere.
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March 2023 by Marcus Pugliese
Thanks guys the staff and especially the masseur Vince are amazing. I have nerve damage and some old injuries that have been causing pain inflammation and mobility issues. After my session with Vince today my neck back and hips feel feel great less inflammation more movement and the radiating pain from nerve damage is better. I will definitely be returning for more thanks again.
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February 2023 by Madison C.
Terrible. My husband booked me a prenatal massage. I arrived and they had me fill out all of the forms, then informed me that the person who was supposed to be doing the massage was not prenatal certified and they had to cancel. Very dissapointing. They knew when my husband booked that it was PRENATAL. Would not recommend.
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August 2022 by Adam Carleton
The massages are great. The massage therapists are great. However, this place doesn't want to sell massages. They want to sell subscription memberships. If you want a memberships for a massage this is the way to go. Otherwise look somewhere else.
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May 2022 by randy mattingley
Gina is an outstanding therapist. She worked out some tight muscles that had been giving me trouble. Very relaxing.
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March 2022 by Shannon K.
Gina and Becca are the best ever - such a great place for not only relaxing but also if you need a sports massage and more intensive work!
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March 2022 by Shawyn Pelham
I had a massage today with a therapist there named Teresa, it was by Total accident that I was placed with her because I was originally placed with a different masseuse but I had to call at the last minute and get moved back 30 minutes, the general manager answered the phone and was so sweet and offered me a time 30 minutes later that fit my timeframe better, I had Teresa, when after I told her my issues with two bulging disc in my lower back, we decided to do more of a therapeutic visit then a relaxing massage. She completely addressed my issue which was my IT bands that were causing all of my lower back pain, I left there feeling like 1 million bucks! I will continue to see her for my issues and we will get to a relaxing massage after we get through all of the other issues that are going on with me I cannot sing enough praises about this therapist! Request Teresa, she is the bomb.com.
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March 2022 by Greg Fish
Very friendly staff. Massage was excellent. Very relaxing. I would recommend it, for sure.
