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February 2024 by Couch Tomatoes
Very knowledgeable. Wouldntve been approved if it wasn't for their amazing customer care and service. Highly recommend.
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February 2024 by Gary Brustie
Gotta be honest. I'm torn on this one. And I honestly waited over three years to leave this review. I'm no longer angry but I'm still DEEPLY hurt and disappointed.Let me preface this by saying that I'm big on building relationships... in business, etc.I thought I had a good relationship with Marlin Kelly. He was a branch manager and I attempted to work with him on refinancing my home. Nice guy. Really nice guy... which is why I hate writing this review. Marlon is cool, laid back, and a huge car enthusiast. So we connected right away. When talking to him, he really made me feel like I had a friendly connection with him. I felt like it was going to be a good working experience.In terms of business, he has a way of making you feel comfortable. He makes you feel as if the refinancing process will not be a big deal and he's there for you.In fairness, he has helped me before and the process was great. It was a little irritating when I had to deal with some of his co-workers/ family members that kept reaching out for information that I already sent... but nonetheless, things got done. In my previous experience, I was about 85% satisfied. Somewhere between him and the title company, someone forgot to include my condo insurance in escrow. So the paperwork got processed and that part was never considered. Imagine my surprise when I got a letter that my insurance dropped me. But on the bright side, I discovered that it was cheaper if I paid the insurance myself. So that mistake turned out to be a bit of a blessing.So going into this last time I had to deal with Marlon, I was expecting a similar experience. Things started off great with the friendly small talk. Things got a little bumpy when his family members/ co-workers started asking for info that I already sent. I found myself forwarding and re-forwarding emails that were already sent. And I tried saying (in a nice way) I would stress in my replies: "Per XYZ date, I previously sent this.... Yada yada yada"Then we got into this period of time where days or even a week would go by before he would return my calls. He would always apologize and say that he was busy or dealing with other customers. But he assured me that everything was ok with my situation. To the point that he advised me not to worry about paying next month's mortgage (at the time) because the re-financing was going to go through. It was a for-sure thing.Then.... Silence... radio silence...I ended up paying next month's mortgage because I wasn't sure what was going on. Pretty much I didn't hear back from him. I ended up having to go through another company all together.Looking back, I'm extremely disappointed in how that situation went down. Had I not paid my mortgage, I can only speculate how that would have impacted my credit and overall standings with the finance company I had (or was trying to go to) at the time.To this day, we never spoke again. And I'm not interested... because likely he'll play the nice guy role, give me a bunch of BS, and I'll hang up with him... wanting to buy into the idea that it was all a huge misunderstanding.I sincerely hope it was a misunderstanding. I sincerely hope he's handling his business transactions a lot better today. I'll just say this, if you decide to work with him, be VERY weary if you're trying to reach him and not hearing back in a reasonable amount of time. Also, have a backup plan or a second point of contact- if he goes silent on you. From my point of view, there's no excuse to justify a finance manager stopping all communication when you're that deep in the re-finance process with him. And YES, I was actively trying to reach out to him.For clarity, this isn't me holding in the three years of anger. This was about MY finances and it's about YOUR finances where I finally decided that I needed to share my experience.Marlon: Nice guy. I'll likely speak if I saw him in public, but I'd keep the conversation to a minimum. In terms of business, I no longer
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December 2023 by geoffrey conner
Excellent and very friendly customer service!
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October 2023 by Casey Roberts
If you are looking to buy a home, there is no other lender better than Ryan Clift and he will work overtime to make your dreams come true.
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September 2023 by JN Sappington
Mortgage Financial Services represented much more than I actually expected from a client business perspective. True professionals from the top down. Quick to respond to my phone calls with answers to all my questions. I'm sure behind the scene their combined knowledge and financial expertise was at full throttle. But, they made the purchase of our new home appear as if it were a seamless process. That's impressive!Highly recommended!
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September 2023 by Rachel Jonas
We are first time homebuyers and Shane made the whole process so easy! There were times that we were feeling stressed about the costs, but Shane took the time to break everything down in terms that we could understand. I highly recommend him and his team for all of your home buying needs!
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September 2023 by Carla Richard
Making the decision to go along with Mortgage Financial Services was my BEST decision EVER! let's not forget the BEST Satisfaction and confidence as well it was so easy and the Fastest Mrs.Jennifer and her assistant Mrs.Brandy are my make it happen Ladies in my first time experience as a first time home buyer, They kept me motivated and uplifted daily with communications they also are available to take any questions I had along the way and made sure to let me know after making their magic happen into making me a first time Home owner that they are always there to reach out to for any future questions,If there is anyone who's looking to buy a home I would HIGHLY recommend Mortgage Financial Services to help make everything run smoothly and to get you the home you dream of! It's not enough time nor space for me to actually write how AWESOME this company is and has been to me and my Family. Don't hesitate! Give Mortgage Financial Services a call ASAP. #WEGOTTHEHOUSE!!!!!! :)
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September 2023 by Cynthia Barron
This company was so attentive and went above and beyond to make our home buying process as smoothly as possible. Dealing with Joyce and Julie was like family watching out for you. Definitely consider them on your next purchase you will not be sorry.
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July 2023 by Elizabeth Bynum
Mortgage Financial Services is the Best of the Best! The staff are honest, kind and professional all the way. We used this company for our home purchase and the whole transaction was made easy and hassle free. I highly recommend Mortgage Financial Services to anyone looking to make a home purchase and in need of a lender who knows the business!
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June 2023 by cynthia gonzalez
I personally worked with Joanna and she was in top of keeping us updated ,would respond to any and all of concerns ,they were very quick through the process ,customer service is just great!
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June 2023 by Mookie Harper
Paula is the best!! And she make the whole experience as easy and stress free as possible!! Best lender in town!!❤️❤️
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June 2023 by Levi Turner
Pandian and the team at Mortgage Financial Services have done two of our home loans! I can, without a doubt, say that if we do a third it will be with Pandian and Mortgage Financial Services! I recommend them to everyone I can!
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June 2023 by Richard Pledger
Would highly recommend Mortgage Financial if you’re looking to purchase a new home. Sean made the process extremely easy, and was very thorough. This was my first time purchasing a home and the whole team made sure I was educated on the process. Couldn't have worked out better.
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October 2022 by Lori Haila
John Hudson was absolutely amazing through a very difficult transaction. I cannot thank him enough for all of his help and support. I highly recommend Mortgage Financial Services to all of the brokers out there.Lori HailaVenture Lending Group
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July 2022 by Marne Flores
Pamella Sullivan was our agent and she did a great job! She kept us informed and updated throughout the whole process, it was fast and simple if you have all required documents ready.
