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September 2023 by Karen Mazurkewicz
Dr John Bowen is wonderful doctor , been going to Bowen eye care for years … The old woman at the front desk is horrible … Zero customer service and should be re-trained on computer system … I waited 15 minutes after my appointment to check out … she didn’t have a clue what she was doing ! I just left …The Bowens are good doctors … Need to get front desk people that have a personality and not treat patients with disrespect ..
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September 2023 by Sril Vummadising
Do not recommend this place after taking over by MyEyeDr. The doctors were good (atleast earlier) However, the (old) ladies at the front desk have no customer training and have no empathy. No smiles, no happy faces. Sometimes they act disgusting.Do not go there,
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September 2023 by sam gamgee
Poor staff rating. Out of pocket expenses were not communicated correctly, poor customer service.Doctors appointment was good though.
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July 2023 by Brian Moore
I made an appointment for my 3 year old online only to be told when I arrived that the particular doctor isn't licensed to treat young children. Fair enough but why the heck would the website specifically ask for the patient's birthday while scheduling the appointment but not tell me he's too young to be treated by the selected doctor? There was plenty of time for someone to have noticed this and called me. It's ridiculous to only be told when I arrived. I took off work for no reason.
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April 2023 by C
I was scheduled for a 5:15 appointment for the next day by an urgent care because my eye is very painful and I'm seeing a lot of eye floaters. The next day when I get there they never actually booked my appointment my eye still hurts like hell and now I have to wait another day to get it looked at and God knows what's wrong with it. I could have booked anywhere but I took the urgent cares recommendation, that was my mistake. Hopefully there is no permanent damage done to my eye by waiting.
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December 2022 by Sandra Vega
The doctors are great, very caring, thorough. Love them. However, the ladies at the front desk are making me want to switch. They have no customer service training. Ignore people standing in front of them. After you’re done with a doctor they won’t direct you to what is the next step. I was not aware I had to wait for a technician to check me out. They don’t tell you this. No smiles, no happy faces.
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November 2022 by Karina Metcalf
Both doctors are very knowledgeable and patient friendly.Update 3 years later: this office was bought and is operated by another party. We still appreciate Dr. Bowen, but I paid for my contacts over a month ago and still don't have them. Promises galore.
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November 2022 by J. McKenzie
Dr. Lisa Bowen is the best eye doctor I have ever been to. Every time I have gotten new glasses prescriptions it would cause me to want to throw up and feel like I am looking at the world through a magnifying glass. She totally figured out what is different about my eyes and my prescription is perfect for me. She is also really sweet and charismatic. Will continue driving to Flower Mound to see her despite moving across DFW. Thank you!
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October 2022 by Ameer Jassim
I drove 30 mins just to tell that the doctor could not see my son cause I was 16 mins late. They do have a 15 mins policy, but The traffic was insane.I found it disrespectful to treat A patient the way they did. And they should have been more flexible, especially with someone who has been with them for so long.I believe it is time to look for another doctor.
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July 2022 by Danny Harris
They are (understandably) too busy. I had to come back for an appointment because they dilated my eyes in error. Tried to get me in the next day but the wait was almost an hour just to get into the exam room. Ended up having to get an appointment a week away from my original (which I had booked weeks out). Went to doctor Crader at vision partners of flower mound and they got me in the next day with no wait and exceptional service.
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May 2022 by Donna Paine
We love Dr Bowen and his practice. My husband and I were seen immediately, and Dr Bowen was wonderful, knowledgeable and efficient. There was an excellent selection of glasses there as well. We feel as though we've found our forever eye clinic at Bowen Eye Care.
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May 2022 by Michelle Niederstadt
Drs. John and Lisa Bowen have always been very professional and super nice to our whole family. We’ve been patients of theirs for almost 17 years now and they never disappoint. The staff is courteous and it’s usually very easy to get an appointment.
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May 2022 by Jon Pfeffer
Bowen Eye Care is run extremely well. They take of details other eye practices often omit to ensure the quality and understanding of your vision are well understood. I highly recommend using them. Its how all practices should be run. You will be pleased. I felt well cared for. It was a very good visit.
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April 2022 by Chris Wesson
The staff was friendly and efficient. Dr Houston was very professional but took the time to get to know me. I am a new patient and have found the provider I will be using for future eye care.I have since carried my Mother to see Dr Houston. She was very patient oriented and took the time to listen to my mother and provided the best care. We both like our new doctor and Bowen Eye Care.
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April 2022 by John Kapten
Staff at Bowen Eye Care are very professional, warm, and go extra mile to fulfill needs of the patients. Dr Lisa has taken great care of my eyes. I have made alot of progress under her care, and I have now been taken off one prescription.
