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March 2024 by Joe Y.
Made an appointment at for 4 pm. I was here at 3:55 pm. It is 5:38 pm and I am still waiting. This was for an oil change.
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February 2024 by Ryan Ballard
There are all kinds of places to get new tires, but NTB stands alone in customer service and standing behind their product. Not only did I receive what seemed like a great deal on great tires, but any time I had any issues, Richard and the team at NTB were ready to help. I’ll be making all my family’s tire purchases here. Thanks guys!
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January 2024 by Donald C.
My tire pressure monitoring system (tpms) light was flashing which indicates a failure from one tire. Having bought new tires from NTB Flower Mound within the year, and having the invoice show a cost for tpms service, I attempted to call to ask the cost of service to my blinking light. After 10 rings and no answer, I called again and let it ring 15 times; no answer! This was the morning of January 17. I then called Discount Tire Flower Mound, and because of their excellent telephone service, I had them replace the tps wheel sensors that same day. I can honestly say that NTB will never get my service again! Ever!
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January 2024 by Pam C.
Really horrible service here. We had the oil changed in our car and after we got home noticed it leaking oil (new car by the way). When we called to go get this fixed they said that they would not prioritize fixing the problem from their oil change and that we could walk in and wait over an hour. When we pointed out that this was an issue from their oil change they said they would not do anything to fix it faster. They were rude and challenging to us. We took it to Quick Lube up the street and they fixed it right away (loose oil plug) and did not charge us. Go there!!!
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January 2024 by Krystal W.
I will not be back. I went with a flat tire and waited in line, when I reached the counter I was brushed to the side multiple times so customers whose vehicles were ready could be processed before even entering my service request. I continued to wait because the employee at the counter told me they would get me in and fix my tire before they closed, only to be told 40 minutes later they would in fact not be able to get me in. There was no apology for wasting my time or breaking their word, and now I have a vehicle with a flat tire and not much time to get to any other shop before it closes so I can get it fixed for work tomorrow. Horrible customer service and communication.
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December 2023 by Carlos Murcia
Update I call and it was somewhere in New York ,lady had no idea why I was calling. You call me .This was my last time at this place ,very sloppy, they lost my wheel cover and wheel lock and no one takes accountability. They wanted $ 150.00 to change two air filters, I have worked in cars before and they are trying to add cost to your repairs ,I spend a lot of money at this place but no more. Go somewhere else don't waste your time and money here.Im a local resident of Flowermound and run several business in this town and word of mouth is the best reference.
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November 2023 by Amanda Arzola
Made my appt online but it didn’t give me a time. I called and they told me to drive up. Got in pretty fast. I waited over 30 minutes just to pay the poor guy at the front desk was so busy. He was the only guy at the desk which delayed everyone waiting because he had to answer phones, run to customers cars and finish checking in and out. Hope he gets better help especially on a weekend. With all of that customer service was 10/10!
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October 2023 by Hailey V.
I went to NTB to get my front tires replaced they quoted me a price that I was happy with they took care of it in a short amount of time no issues what so ever José and the rest of the guys were attentive and took care of what I needed will be returning if I need anything else taken care of.
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October 2023 by Sona S.
I've been here more than a few times and always always wonderful customer service. New tires, oil change, nail in tires(often), and to top it off they have always gone out of their way to make sure I'm safe when I drive away. Thank you so much. Danni jumped into action and was super kind and G, thank you again for fixing my tire. We don't go anywhere else!!!! NTB is phenomenal
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October 2023 by Karla Rodarte
Danni & Jose did a great job helping me pick out tires today. They explained my options and the corresponding prices that were within my budget. In addition, they took care of me the same day. I highly recommend this NTB location.
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October 2023 by Tex Mex Oak cliff
Love coming to this location. People are friendly and knowledgeable. As I was waiting for my car they were cleaning the lobby and waiting area. I recommend this shop very professional.
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October 2023 by Npteck Electronic
Came in late and Jose and his crew were very professional and knowledgeable. He kept updated on my car and future services I need. I recommend this place for tires.
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September 2023 by Lyndsey Jensen
Love this location! The staff at the front desk is so helpful, kind, quick and transparent. My truck and tires were done quickly and since I got my tires here last year they balances and checked free. Even gave me a discount on my oil change. They were kind to every customer who walked in and even with a mechanic out for the day they got me in and out in an hour. Every staff person I dealt with was fantastic from start to finish. Highly recommend this particular location in Flower Mound off 407!
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September 2023 by Snickering Moose
The new ownership has brought in some great new people. They have also kept some of the valued people that have served the community for a long time. I have always had my vehicle serviced here since I moved to Flower Mound. This place has gotten even better under the new ownership. Highly recommend.
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September 2023 by slowmoe65
Great customer service. Got a quote on tires and set an appointment for the next day. Next day got the tires installed with no issue. All around great experience.
