-
July 2023 by Cboesch Music
Wow where to even start. I guess I will just go down the list. Starting with Kathryn. She used to be a reliable friendly pharmacist until we basically had our like friendship/outside relationship hindered because of like an argument or whatever. After we stopped talking as friends outside the pharmacy she started to do some rude and disrespectful things to me. She would recognize my number and never (I mean never even when I had important questions) answer nor call me back herself. She used to do that all the time and answer my calls all the time....another thing she would literally hide herself in the corner of the room (SO BLATANTLY OBVIOUSLY) when I was there like getting something until I WAS GONE, how sad ?...She would literally not fill my prescriptions that were filled not even one minute past 9am the next open day with a different pharmacist working so she wouldn't have to deal with me. That one hurt the most. She would, whenever I would have a injection or question, do whatever she could to say as least she could to me or get someone else to do it to me. She even asked one day to just get it at a later time (only because the later time had the other pharmacist there doing them not just her so she would avoid me)...She used to be so awesome. It literally was ridiculous to see these things and to be honest it will be hard to keep explaining this awful pharmacy but for the peoples good I will...Jay the other pharmacist would straight up lie about being out of stock so I wouldn't come in to get something I needed. The large black pharmacist stopped everything he was doing one time and treated me resentfully like I was racist because I had reported to his manager twice calling him black guy (MIND YOU I DO NOT KNOW HIS NAME and he is the only large black male working there currently)! He also once lied about there being a 5 item checkout limit when I literally had like 6-7 small items just TO GET RID OF ME when all the refgie lines were packed! The black lady pharmacist tech constantly was aggressive on the phone when I had forgotten something about a prescription or if I had a question about one, one of the other lady pharmacists was constantly being sarcastic with me acting like my needs were like somehow lesser than that of any other customers because I was there a lot as I have a lot of problems mentally...and with meds ect...she would go "Cameron we are really busy so please just don't bother us..." or whatever LOL then to top these things off I reported these things to Mr. Pope the store manager! (Here is where it gets bad bad!!!). He said he didn't think I was mistreated ONE BIT! He then later, wants me to stop messaging one of these pharmacists outside of their work (whom me and Katie Plenger were friends for awhile and talking...ehem but she later set me up to get ME IN TROUBLE.) just because and actually because I kept messaging her (she was messaging me back in a friendly mon intrusive way whatsoever) KICKED ME OUT OF THIS CIRCUS of a store ?. Sad store and Omg I don't want anyone else to be screwed over like I have been by this store so I advice run the hell away from here and don't look back. Oh and they are almost always out of stock probably because of Kathryn being head pharmacists so young and not being smart/putting the right work in to know what needed to be stocked! I will always love y'all but never 1. Recommend y'all or 2. Use y'all. God bless
-
June 2023 by Mr Channel
Staff seemingly inexperienced explaining different wait times with different people working the same shift, no communication...Disrespectful pharmacists, used to be a group of hard working pharmacists now different people...Rude often when asking questions...
-
May 2023 by Christopher L
Always out of stock for new meds... that and been inaccurately told multiple times about when medicine would be ready just to geet there and have to wait another hr or so! wow
-
January 2023 by tony dvaldes
Good place for grocery
-
January 2022 by N'neka W.
I take it back...Tiffany did not help me. I asked for a refund of my purchase. It was only $22.18. They chose not to refund me...offered a $20 gift card for the inconvenience. So you keep the money and shorted me. It's my choice not to spend money with an establishment if I feel slighted by your staff. Now, I will not frequent any of your stores. Why not just honor what you said instead of cheating me?
-
October 2021 by Tim Clark
If you need a prescription in any sort of reasonable amount of time go to a different pharmacy. 1-5 HOURS for a prepackaged antibiotic with zero line waiting.
-
August 2021 by Bryan T.
As requested by Tom Thumb I reached out to them twice providing my phone number if they would like to speak with me regarding issues, other then an automated response there has been NO followup inquiry by the company
-
May 2021 by Rachael Ross
Pharmacy staff is sooo helpful and courteous!!! We choose this pharmacy over all others.... they go above and beyond To help ...and always to give the best price available!
-
April 2021 by Peter F.
It's very unusual that only at this location they don't sell individual pastries after a certain hour. Logan, in particular has been turning me down on multiple occasion when I asked for a single croissant, offering me a 4 pack. All other locations they entertain my request by either providing me with a fresh pastry from the back or opening a 4 pack and restocking the empty individual display. I like uniformity. If you are Tom Thumb, be like every other one in the area. And most importantly don't argue with a buying customer. It's just rude!
-
March 2021 by Paul Garner
This pharmacy used to be a great and caring pharmacy. In the last two months, I have had prescriptions called into the pharmacy. They delayed me getting the prescription three times citing a back log. When I finally went to get each of the two prescriptions, they said they were out of stock and it would take a few days to get it. So you couldn’t tell me any of the other times I called? And you waited until after the doctors office was closed to prevent me from using another pharmacy!These pharmacists can not be relied upon and you should think many times before using this pharmacy.
-
February 2021 by Fran Frails
The staff is always caring and helpful. Catherine suggested that I check for a coupon online for one monthly medication, saving me over $200. Forever thankful!
-
December 2020 by Joe G.
Do NOT use their delivery service. Ordered food and scheduled for delivery last night. They contracted out to door dash and the food never showed up. Now they'e cancelled the order but will take 5-7 days to refund my money. Now I'll have to go out to Kroger and scramble to get my guests taken care of today because Tom Thumb didn't deliver, didn't communicate, and stole my money.
-
September 2020 by Komal B.
The products and customer service are fine overall in my experience, just on the expensive side. Unfortunately, one of the deli employees is very unpleasant to deal with. I have tried to give them the benefit of the doubt for a few months now but there has not been any change. No complaints about the deli meat itself (at least the type I get) though, and I have no other issues with the store.
-
August 2020 by J. B.
This store had gone way down hill. Two days ago, I purchased bulk Italian sausage and went to use it yesterday, and it smelled rancid. After looking at it, they tucked old meat into a thin layer of newer meat. This has happened to me before buying ground meat from them. They tuck green meat, or spoiling meat, inside newer meat so that it can not be seen. I bought Chicken breast from them about three weeks ago. They were huge. I thought it was several pieces, but turned out it was 4 very large breast. I gagged. It didn't look natural. It's almost as if they are doing their best not to throw away anything even if it's beginning to spoil. In their clearance section, the meat literally is "green ". I don't know who they expect to buy that. You wouldn't buy it to make dog food, even. I guess I will be travelling to Kroger, three miles, away. I certainly wouldn't want to get food poisoning.
-
July 2020 by Race Ros69
Pharmacy staff is sooo helpful and courteous!!! We choose this pharmacy over all others.... they go above and beyond To help ...and always to give the best price available!
