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April 2024 by B M
It's amazing how two store 11miles apart can be so different. Tom Thumb Flower Mound, the workers are nice, polite, greet you, make sure you can find items. Tom Thumb Trophy Club, the workers aren't mean, just not nice, kinda neutral, very rarely do they greet you (excludes meat dept and pharmacy) never asked me if I found everything, rarely make eye contact. Prices are the same, but service is distinctly different
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April 2024 by M R
How can you guys take wic but not have your price tags marked with eligible items? Eggs, peanut butter, milk are the most essential items, and everytime I tell the cashier I'm using Wic they have no idea what I'm talking about....poor training, also called to see if they even accepted Wic while I was in the store shopping and the customer service girl literally ignored the store speaker announcing my call "customer on 201" for 3 minutes becuse she was too busy flirting with a co worker ans when she finally picked up I told her "oh nevermind thank you and hung up(I will attach the screenshot of my phone call). Store director is failing this store. I used to work for Randall's when I was younger. I guess customer service isn't their #1 priority anymore, to put the cherry on top when I was checking out today Alex told me the Wic system was down? So I asked " okay, so what does that mean? You guys are just turning Wic people away? There's no solution?" Her literal response was "oh...uhm, well I'm not sure actually..." lol WOW considering we pay top dollar to live in Flower Mound and pay extra for the cost of living here,you guys need to step it up. A new HEB is opening up soon and most Randall's AKA Tom Thumbs are shut down because of them doing a better job.
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April 2024 by Sandy Jusino
I can't say enough about the staff they are always very nice and helpful to me.
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March 2024 by Ron Callighan
Well stocked clean store
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February 2024 by Sherry Krawiec
I prefer this Tom Thumb to other closer to me. Staff friendly and helpful. Milk and fish products unavailable elsrwhere.
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January 2024 by Lorraine Coker
Most of the time fully stocked. Clean. Good variety of fruit and vegetables. Beautiful selection of flowers too!
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January 2024 by Kenny Owen
Clean and helpful. Good flowers to choose from when I’ve needed them. Grocery items are well stocked too.
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December 2023 by Sheila A
Well laid out, well kept and stocked grocery store.
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November 2023 by Maryanne Megaly
excellent store and excellent customer service.
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August 2023 by Vlady Pelaez
This the Best Tom Thumb on this area . I Recommend. Clean Place and a lot savings with the Products
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July 2023 by Chandler Ashley
Nice and conveniently located for local residents, I tend to get overwhelmed with those super centers for quick shopping runs.
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June 2023 by Jamal Davis
Love love love this place, but where we live now does not have a Tom Thumbs
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June 2023 by Zac Moore
Great always. Pharmacy is the best
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June 2023 by mike m
It's a great remodeled Tom thumb. Great service great selection. And always a cashier on duty!!
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June 2023 by Anjali Muzumdar
Nice grocery store though a little pricey but items on sale are great value and a great quality.
