-
May 2025 by B. Johnson
Worst pharmacy ever. I drove 40 minutes twice to pick up a prescription that was supposed to be available until 3 and it was put back at 2pm.
-
March 2025 by Charles Parker
They like to occasionally rip you off by not running an Rx through your insurance. Even if that insurance is on file and has been used a dozen times before for that exact same medication. They then just shrug, say it is your fault not theirs for not catching their mistake and then tell you to take it up with the insurance company
-
March 2025 by Dominic Chew
Don't get your passport photo done here!
Service was bad from the start. 2 employees were fighting over who should do the passport pic. It seems like they didn't want to do it.
The digital pic they sent me was the unedited, uncropped pic. You could see the screen in the background. I couldn't use that for online application.
I tried to scan the actual photo but that was rejected because it failed the requirements. The photo couldn't be used. Not enough border on the top and not enough shoulders.
I eventually paid $20 for an online service that got it right.
-
July 2024 by Byron Masters
I scheduled a COVID vaccine online and was confirmed for 10:30 on 7:15. I even received a text message confirming my appointment. However when I arrive to get my vaccination I was told that they are not giving vaccinations but the online scheduling system was still up and they did not know how to disable it. It seems if you can send a text message through the system you should be able to send a text message advising customers if there is a difficulty or issue / cancellation. What a waste of time
-
May 2024 by Joseph Blain
I received a text the other day asking if I wanted my heart medication refilled. Replied with a yes. We went to pick up the med today and when we got home we realized that the pharmacist had refilled a different medication than what I was taking and what was texted to be refilled. The medication I received was one that my doctor had prescribed, but took me off quickly because of the side effects. I called the pharmacy, but they told me I could not get a refund. So they screwed up, but they get to keep the money. When asked why/how they had refilled the medication I had stopped and had turned down when texted about refills previously, they could not say how the refill order got mixed up. When asked about the medication that was supposed to be refilled, they had to activate the refill button (or whatever it is they do) on the spot while speaking with them, and told me it would be ready tomorrow.
As it happened, my husband needed to have his own medication refilled, and earlier had discovered that a program that he was registered in with the drug manufacturer was expired, and he learned that his copay would revert back to $160.00. He called the manufacturer's 800 number, and was able to get rerigistered. They told him that it should appear automatically when he returned to the Walgreen's.
So with an hour to go before closing on Saturday evening, we headed back for his med and a little more hashing up about mine. The pharmacist looked him up again, but still announced that his copay would be $160.00. We had to make her check again before she found that the copay had gone down to $10.00. We asked if my refill was ready, and it was. (It had better have been; it was a pre-packaged allotment from the manufacturer, complete with foil seal, cotton ball and the dessicant cylinder.) And we were finally able to get another pharmacist to put a refund back onto my card.
Check your bottles and check the paperwork before you leve the counter, but you should probably do that at any pharmacy. and if there is trouble, it helps to go back in person instead of being shrugged of by telephone.
-
March 2024 by Connie Threadgill
WoW
Kyle ! Nailed the service
Let's start with the Stellar Greeting I received upon entering the store !
Then I was having an issue with a gift card & he called to try to help me !
Just WoW !
Thank you for allowing Kyle to deliver exceptional service !
YaY!!!!
-
March 2024 by stephanie hanson
It’s sad when people don’t care to attempt to do basics of a job. A pharmacy open until 10 and that advertises flu tests w no asterisks…. Should do them at 845. Saying a system won’t let me is lazy. If your hours are until 10. Do your job until 10.btw it was her bday. She felt terrible. And just needed a test to know if she could/should go to work.
-
March 2024 by Rami J.
Pharmacy staff must have a huge turnover. Pharmacists don't want to provide assistance when it comes to finding other avenues to save on prescriptions even when asked if they can help by looking it up on GoodRx or other software right there on their computer. That used to be a service provided in the past but now it's against company policy according to the pharmacist. CVS and Neighborhood Walmart in Flowermound continue to provide those extra services without being asked. They add syringes to medication without being asked either. Very unfortunate that Walgreens in Flowermound is heading downhill.
-
February 2024 by Lola Smith
I was walking out of this location today, the front ramp is soooooooo slick, it was raining… and walking out to my car my feet came right out from under me
-
January 2024 by Derek G.
The workers here think that I am up to no good because I used the bathroom more than once today. Beware when trying to go there. They will watch your every move like it's a military base. It's a public bathroom meaning anyone can use it. The older Indian guy and young white girl (manager) who looks 50 have very bad attitudes.
-
December 2023 by Paul Drew
It's always as expected. Easy and clean.
-
November 2023 by Jeff Greenleaf
Ranks among the worst pharmacies I’ve ever dealt with. Good thing for them that big insurance has contracted with this chain, else they’d be out of business. If you have a script called in, and it’s not some run-of-the-mill something, you need to constantly call them to ensure that a) they got the script, b) they have it in stock, c) order it if they need to, d)etc…. Basically have to do their job for them. Worst follow up and customer service ever. As their average rating is 2.6, I’m sure they don’t give a damn, or most likely won’t even read this review. As I said earlier, they have the BCBS in-network contract, so they pretty much have a captive “customer” base.
-
November 2023 by Arica Harris
I want to give a big thank you to Devante in the Photoshop. This morning I had an issue with my printer and I was not able to print a document that I needed for children's church this morning. Devante picked up the phone when I called and reassured me that, he could help if I just came into the store. When I came into the store, for some reason, my document wasn't connecting with the kiosk. I was short on time, so Devante gave me a second option of going online and uploading what I needed. He really came in clutch today and made sure I was satisfied with each document before I left the store. Thank you Walgreens for hiring people like Devante that truly care! Please give him a big shout out because I appreciate him for being my superhero today!
-
October 2023 by Thomas Whalen
I have been using this Walgreens for years and in the last 18 months the pharmacy service has declined to a point that I will switch companies. Long lead times in filling orders to wrong information being provided as to when orders will be ready. Terrible customer experience from a declining critical care provider.
-
October 2023 by M L
Slowest pharmacy service ever. I hate that this is the closest pharmacy to my house.
