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July 2023 by Cheryl Edwards
Unprofessional!! Asked me to say my social security number out loud I said No Sir I will write it down then shred. He acted put off and angry I asked him his name he whispered where I could not hear him I had to ask a 2nd time. Horrible service glad I have my main accounts somewhere else Mr Keys.
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July 2023 by Google user
Unprofessional!! Asked me to say my social security number out loud I said No Sir I will write it down then shred. He acted put off and angry I asked him his name he whispered where I could not hear him I had to ask a 2nd time. Horrible service glad I have my main accounts somewhere else Mr Keys.
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November 2022 by OveRMinD
No online bill pay for loans. So I went to the location to pay directly. They won't take anything but cash or check...no debit cards or transfers. I haven't had a check book in 20 years. And I don't carry thousands of dollars in cash on me. This place, their web presence, etc are stuck in the 90s. Only account I have that is this archaic. Guess I'll setup an electronic check through my bank for now, but I will be moving this loan to another bank ASAP. Get with the times, ANBTX.
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August 2022 by Vernese Malone
The people are always friendly pleasant and helpful. Full service banking.
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February 2022 by Glenn T.
What bank closes at 3:00!!!! I was looking to get information about opening a business checking account, but they are closed! I guess I will be going somewhere else with my business!
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August 2020 by Yuri Mendez
Trash don’t bother go to Chace or BOA. They do have costumer service representatives ready to help you.
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August 2020 by Yuri M.
Worst costumes service ever. PLEASE don't bother to open a account here you will regret it.
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July 2020 by Frog Butt Dragging
Hsa to be the worst run bank ive ever dealt with, their bank tellers are the most Hateful of any bank tellers ive seen..
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February 2020 by Christy Johnston
I started working with them recently and they have been friendly, timely, and professional.
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October 2019 by Alvin Bradford
Have always treated me well
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July 2019 by Shane Spillers
Always great service!
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December 2018 by Judy R.
Well, just when you think a bank can't get any worse, this branch amazes me. Going to drive thru Friday afternoon, we waited 10 min for someone(anyone work here?) TO Greet us. We sent in our deposit in silence, after a few MORE minutes, our transaction was sent back, COMPLETED !! Not a word...not a question if we needed anything else, if we received our deposit receipt, thank you for banking with them... NOTHING. HELLO AND GOOD BYE...NOT SPEAKING ENGLISH TODAY??? And a Happy New Year to you, too. Hope you find a different job in 2019... since you are not trained in customer service at this branch. Go to Kaufman or Terrell for training in Texas baking services.
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April 2017 by Dustin Ivy
If you guys can't implement a new system without shutting down your customer service then you do not need to change anything. The new online banking has halted ya'lls customer service. I have been waiting for a deposits to occur for 3 days now and can't get ahold of anyone but an automated system waiting list that nobody cares to pick up. Poor business guys y'all can do better.
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April 2016 by Billy Alford
Poorly run, terrible hours
