-
February 2024 by Secure To-Secure
This store sucks, the manager John sucks, the employee Cory sucks and little silly chick that snapped her neck at me rolling her eyes suck. The worst Customer Service ever! If I had a button to push, I would close the store down, (straight trash)!
-
February 2024 by Kayla Smith
Wow!! What an amazing experience!! My iPhone was taken while I was at work, and Cory did an incredible job making the experience seamless and putting me at ease in the process because as we know, not having your IPhone can be a bit stressful. Especially as a realtor. ? In the process, Cory was sure to mention my offers for other devices and the conversation of an IPad came up. I went through with purchasing that as well and walked out paying $124 up front and the rest on a month to month payment. Fantastic experience and very much appreciate the diligence of the staff. Btw, John drove from Forney to Terrell JUST to get IPad since they were out of stock here. Way to go above and beyond!! This Forney store deserves all of the recognition. Cory even trained in the process. Lucky trainee!! Thank y’all for making what could have been stressful, a wonderful experience. Their guest service went above and beyond! I appreciate that!!
-
February 2024 by Kyle Galendez
Great service and was fast to help us .
-
February 2024 by Norelle Marquez
Such an easy experience upgrading our phones thanks to Cory! The Forney location will be our new go to ATT store thanks to him.
-
February 2024 by Jackie S
Love my new phones. Staff was AMAZING
-
February 2024 by James 102
I went to get assistance on 2-5-24 on setup of voice-mail for new ATT phone. Past experience of no help, unless they sold something , was again repeated. Four sales people were together talking (no customers) and one said "call customer help". I complained about lack of help (repeatedly) and one said "get VERIZON ". I WILL!!
-
February 2024 by Kristina Maraggia
The male workers working there are really rude.. I went in there for a trade in question & they were really disrespectful. It’s bad enough that phone stores always take forever but with rude workers, it just doesn’t make it better.
-
February 2024 by Trelan Brown
My experience was amazing at this location. Will definitely recommend this store to others.
-
February 2024 by Rebecca LeBoulanger
We were told that the new phones would only cost $5.99/month, some special they were having, then we got charged the full price.
-
February 2024 by j dough
Went to ask how to setup voicemail on new ATT phone. Four sales people chatting together. Obvious they knew how, but one stated "call customer service". I made a comment regarding lack of help when I visit the store. One man commented smartly "Get Verizon". Guess what: I will & I recommend the same to all.
-
January 2024 by tessa pearson
The only problem was I personally called the store to see if they had Iphone 15 Pro in Blue and Neutral , They said yes so we drove from Terrell to Forney. Getting to the store we were greeted but then later in the conversation,the employee says that they don't have the color they said they had/what i asked for. With all that going on , The manager I believe tried to upsale us on an phone they told us was there with "accessories" and at the end they didn't give us an apology or anything for the inconvenience.
-
January 2024 by Sharene Thomas
John was GREAT fixed a Kroger mess up!!!
-
December 2023 by Mubo Balogun
She is so rude and uncultured, she behaves as if she is not getting paid to attend to customers
-
December 2023 by isaias
Congratulations to Miss Crystal and Mr. Jhony for their excellent service. And service. Excellent ? Atte your server Rafa Velázquez
-
December 2023 by Dee Sharma
Absolutely terrible customer service. I'm not sure if it's laziness or something else that compels the employees to be of no help at all, but I was very dissatisfied after visiting this location twice for help, only to be told that they can't help me or even make an effort to do so.Went to another location and they gladly helped me with my issue. Needless to say, I will not be visiting this location again.
