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January 2024 by Bonnie Renfro
I wish there was a higher score I could give Cole Automotive Repair.Our experience with the company was excellent. Understandably being a 11 year old car they had to wait on receiving some parts, however, they kept us inform of the progress on our vehicle with timely updates.The workmanship done on our vehicle was over and above all expectations. When we picked up our car is was beautiful. It actually looked better than it did when we purchased it used off the car lot.Casey and the crew was always so polite and informative. We will be recommending Cole Automotive Repair in Forney to our friends and family.Thank you for a job well done.Bonnie Renfro
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January 2024 by B nichols
I haven't even left the parking lot and I just had to give a review. I had no idea what to expect when coming here to repair my car. I had never gone through this before. They were so helpful and VERY polite! They handled all the communication w the insurance company. My accident was traumatic enough and they made this part so easy. Every person there was so nice! Def recommend. And my car looks brand new! The even cleaned it!Thanks Cole Automotive!
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September 2023 by Erika Petsch
We were involved in an accident a few months back. Once insurance accepted liability, we made the call to Cole automotive. Ethan took care of us from the first call, scheduling drop off, dealing with insurance, keeping us updated throughout repairs, to picking up. We were very impressed with the high quality repairs and exceptional customer service! Thank you for making this process so smooth, highly recommend!!
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September 2023 by Terri Haney
From the time my truck was wrecked, in the weirdest way, to long to explain, I was told by everyone to check this place out. Called and talked to these guys, dropped it off. They kept it, dealt with the insurance people, called me when it was done, which was a big job, they even thought it should have been totalled....it looks amazing. I wish they would have shared the pictures with me, because i would share them here. but know they are very busy. So Thank you, Cole's Automotive for a job well done. Share away if you would like.
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June 2023 by R O
David at Cole Automotive Repair is a good, honest man. I had been without my car for several weeks because I needed to get my side mirror replaced. In late March 2023, I went to a "popular" bodyshop and had the part ordered. This particular bodyshop told me that once the part came in, they would have a technician install it for me at an additional cost. The part came in on a Friday in early April 2023 and I hustled down to the shop to have it installed, only to be told that, because it was a Friday afternoon after 4 PM, their technicians had already gone home for the weekend (the shop wasn't scheduled to close until 6 PM). I then learned that no bodyshops are open over the weekend and I would have to take off work and come back the following Monday, at the earliest, to have the part replaced. With my work schedule, it would not have been easy for me to come back to the bodyshop to get the part replaced, so I got on my phone and began dialing bodyshops in the area that were 1) still open on Friday at 4:30 PM; and 2) had technicians who would be able to help me in a pinch.It didn't take long before I called Cole Automotive Repair. By this point, it was about 4:45 PM and Cole Automotive closed at 6. David picked up and I told him my situation. He let me know that his technicians would be there until 6 PM. I told him how far away I was (at least 45 minutes out) and that I wouldn't be able to make it in time for his technicians to help me out. As I prepared to hang up the phone, he told me that if I got to Cole Automotive as quick as I could, he would have his technicians hang around to help me out. I told him not to bother, but he insisted on helping me out.I drove to Cole Automotive as quick as I could, and it took me the full 45 minutes to get there. When I got there, I met with David and he was extremely friendly and welcoming. The price he quoted me to install the part was less than half of what the "popular" bodyshop had quoted me for labor. I asked if I could pay him extra for his time and he wouldn't have it. He had his guys start working on the car right then and there. He let me know that the side mirror I ordered from the "popular" bodyshop would need an additional application of paint, otherwise the colored plastic on the side mirror would fade within weeks, which is something the other bodyshop didn't tell me. He then proposed a better solution where took the the plastic molding from my old side mirror and attached it to the new part, so I wouldn't need to get an additional paint job.Within 30 minutes, the car was repaired. After his folks repaired the car, I insisted on paying almost twice what he charged me for the repair and he refused.Even though I don't live near Cole Automotive Repair, this is a place I would readily take my car. David was honest, friendly, and kind. His staff did a wonderful job repairing my car.I highly, highly recommend Cole Automotive Repair.Service: Body & Trim
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June 2023 by Marvin Nunez
Mr cole has a great team that makes sure you get the best quality out of the job !Thank you Casey and David for helping me out !
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April 2023 by Andrew Simmons
Casey and his team always do the best work in the business! Unfortunately I got a little hail damage last week and Casey knocked it out in no time! Good as new. Can’t recommend Cole Automotive enough!!Service: Body & Trim
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March 2023 by Brad Wampler
Great experience. Super honest company and had a great turn around time! We will be using them againService: Body & Trim
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January 2023 by Cliff McFadden
As an automotive enthusiast for most of my life, an extensive mechanical background from heavy equipment / semi-trucks to Shelby – Vipers – Ferraris the one subject avoided is always the body shop. If you ask you hotrod buddy if they know of a good body shop you normally get “yea good luck!”Our daily driver 2016 F150 was involved in a hit and run accident and Cole Auto was recommended by a fellow enthusiast. Cole did a great job dealing with a terrible insurance company (as most are) and we arranged for pickup.Post picking up our F150 it was due for an oil change and as I perform all of our family's vehicle maintenance there were a few things behind the cosmetics there were not correct. I took a few photos and sent an email to communicate the issue curious if I would ever receive any communication.The owner actually replied on a Sunday night and David at the front of the shop was great about the situation. Post completing the follow up visit David even washed the truck again himself and I let him know that was not necessary as it was hunting season and my son and usually spend a week detailing our truck post hunting season.Overall, the Cole Auto team worked very hard and did a great job. We will definitely be back.Services: Painting
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January 2023 by Cliff Allon
As an automotive enthusiast for most of my life, an extensive mechanical background from heavy equipment / semi-trucks to Shelby – Vipers – Ferraris the one subject avoided is always the body shop. If you ask you hotrod buddy if they know of a good body shop you normally get “yea good luck!”Our daily driver 2016 F150 was involved in a hit and run accident and Cole Auto was recommended by a fellow enthusiast. Cole did a great job dealing with a terrible insurance company (as most are) and we arranged for pickup.Post picking up our F150 it was due for an oil change and as I perform all of our family's vehicle maintenance there were a few things behind the cosmetics there were not correct. I took a few photos and sent an email to communicate the issue curious if I would ever receive any communication.The owner actually replied on a Sunday night and David at the front of the shop was great about the situation. Post completing the follow up visit David even washed the truck again himself and I let him know that was not necessary as it was hunting season and my son and usually spend a week detailing our truck post hunting season.Overall, the Cole Auto team worked very hard and did a great job. We will definitely be back.Services: Body & Trim
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January 2023 by Account Holder
This center was a life saver as I was in a pinch after the wind snatched open my door & whacked it against the buggy corral on my brand new vehicle & I was in a terrible panic & let me tell you I was beyond impressed & pleased with the service & attention I received at this center & they were able to fix the door ding & I am unable to even detect it. Thank you so very much.
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November 2022 by Calvin Fellers
Went back with OEM parts When I’m covered for what is actually on my vehicle. Completely screwed up the paint job on my truck and a month and a half down the road the Clearcoat is peeling off. This service is trash I wouldn’t recommend it to anyoneServices: Painting
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November 2022 by Billy Alt
Terrible quality of work and service.I’ve sent several customers there, including my daughter. The owner actually did some body work on my truck himself, it was so bad he didn’t charge me the $700 he quoted, then harassed me on social media, asked me to call and when I did, he cussed me out. I have since paid $900 to fix the owner, Casey’s, incompetent work.Do NOT deal with them, they’re a joke
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November 2022 by Brianna Granado
Amazing!!! Rating 1,000/10 , they will go above & beyond for you in case of any issues with the insurance! Very caring to make sure customers are happy & more. Definitely going back if ever needed!Services: Painting
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November 2022 by mursalen sheikh
Seen a family stuck with a flat and called around to get help on getting the spare tires on for her. Called 3 shops around and David came to the rescue right away! Amazing company and will definitely recommend anyone in the area to go here for vehicle services!!!Service: Tires
