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February 2024 by Jesse Nieto
ME AND MY FAMILY HAD A WONDERFUL EXPERIENCE RENTING FROM ENTERPRISE IN FORNEY THIERCUSTOMER SERVICE WAS EXCELLENT THE CARS WERE NICE AND VERY CLEAN. WE EVEN HAD TO CHANGE CARS AND THIS WAS NO PROBLEM FOR THEM THEY TOOK CARE OF US .HIGHLY RECOMMEND USING ENTERPRISE IN FORNEY THIS IS WHERE I WILL BE RENTING FROM . FROM NOW ON
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February 2024 by Gregg Suttle
It has been a while since I have needed to rent a car for use and this location is close to my house so made it easy for me to get there and return the car after the use of it. I signed up for their rewards program to get a discount on the rental price which was better than my corporate discount. I got there a little before they opened and since it was cold outside, they asked if I wanted to come in and wait. The check in process was very quick and easy and then the walk-through inspection of the car and what is considered normal damages or billable body damages. Text reminder for my return or if I wanted to extend the use was helpful. Return the car with a full tank of gas as required to avoid fee. The staff provided me with great service throughout the process and I will use them again the next time I need a car rental.
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February 2024 by Sunni Ali
Great fast fun and friendly staff. I would def recommend this location and will def come back again!Thank you
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February 2024 by Esaul Galvan
Great Experience at this location
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February 2024 by Alicia McCray
Eric has excellent customer service. I love renting vehicles from this location!!!
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November 2023 by Donald Brumfield
Bree did an excellent job in servicing my booking and turn in of my vehicle...I do most of my rentals at this location..Thanks for your great customer service Bree
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September 2023 by Jack Seybert
As usual, the Forney, Texas location did a great job for me. I rent from there quite often and they are very professional, friendly and efficient. The vehicles are always very clean and ready to go. They all set a very high standard for Enterprise.
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September 2023 by Janet Trowbridge
The car was great, the staff at the Forney location was fantastic, but the fact that there was no way for me to return the car early because it was a holiday weekend was entirely frustrating. The vehicle was only driven 2.5 of the 6 days that I paid for. It sat the rest of the time. I checked multiple locations to try to drop it off early so I could possibly get a credit, but they were all closed. In this economy, to have to pay and extra $200-300 because there was no way to return the car any earlier was maddening.
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September 2023 by Annie Philip
Very bad experience for me. They tried to give me a car which looks very torn up inside and outside, with warning lights that says “ required maintenance” and “check tire pressure”. When confronted the person named Travon said it’s because they forgot to cancel the warning and he can put air in the tire, but it’s okay to drive. Will not recommend this place to anyone in future.
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August 2023 by Kim O'Neal
Travis (the manager) was incredible. He sat on the phone with me while I was stranded in Terrell & walked me thru what to do since my houston rental caught a flat. He ensured that my rental got switched out so by the time I arrived, a car was ready and the logistics were minimal. He welcomed me even though I showed up 1 min before closing.
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August 2023 by Chantelle Maurice
Travis in the Forney, TX office provided excellent customer service from beginning to end. Communication was thorough. Thanks Enterprise!
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July 2023 by Marian Hull
Our agent, Brooke, was extremely helpful from the moment we began the process of renting a vehicle. She quickly handled our transaction, explaining everything and answering our questions. She retrieved the vehicle, inspected it and had us on our way in minutes! Upon our return, she met us at the vehicle to check it back in and complete the transaction. She did everything with a friendly attitude and smile. What an awesome person and representative of Enterprise Rent-a-Car! Outstanding!
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July 2023 by Wendy Starr
I have rented a vehicle a month ago 2 months ago and I currently have one. The first time I had to pay the upgrade because they did not have a car and then when I received a car it was horrible. Brooke did make it right but now the one I’m I. The maintenance light came on and I called and they said they did have anything for me. I’ve noticed a big change since I rented back in 2021.
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July 2023 by Angela Sutton
Rented a mini van for 10 days and car was ready upon arrival and details correct. Staff was very friendly and informative. During the trip I had experienced 2 tire issues. The first issue I was able to contact the office and they had set me up for a vehicle replacement in only a few minutes. The second tire issue was a blowout and I was just a few miles from my return destination. I was able to swap the tire out with the spare provided on the car rather than needing to contact the office and dropped off after hours. The next morning I had spoken with the Manager to confirm the return and tire issues and was able to close out my rental with ease. I will definitely be using Enterprise Forney in the future.
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June 2023 by Alexander Donaghy
I recently visited Enterprise in Forney and had an incredible experience with Travis and Manager Brooke. These two went above and beyond to make my rental experience outstanding.Travis greeted me with a friendly smile as soon as I walked in, and he made me feel right at home. He was super helpful and knew everything there was to know about their cars. Travis took the time to understand what I needed and gave great recommendations. He was patient with all my questions and made sure I was happy with my choice.But let me tell you about Manager Brooke - she was a superstar! Brooke's customer service skills were on another level. She was so welcoming and made everyone feel important. Anytime I had a concern or question, she was there to help. Brooke really went out of her way to make sure everything was perfect.I can't emphasize enough how attentive and hospitable Travis and Brooke were. They made my experience stress-free and enjoyable. They truly care about their customers and it shows in everything they do.If you're in Forney and need a car rental, I highly recommend Travis and Manager Brooke at Enterprise. Their exceptional service, friendliness, and attention to detail will make your experience memorable. They are a fantastic team that goes above and beyond to take care of their customers.Thanks again, Travis and Manager Brooke, for providing such incredible service. You guys rock!Rating:⭐⭐⭐⭐⭐ (5/5)
