-
January 2024 by Ms. Rob
I came here to today for the first time and was greeted with a warm welcome and pure kindness from Lance from the moment I walked in! He was so helpful and I left extremely pleased as he accomplished just what I needed. I’ll definitely go back even if it’s just to have my jewelry cleaned. The store is clean and very inviting. Prices on jewelry are reasonable and the jewelry looks remarkable!
-
December 2023 by Sandi S.
I took numerous pieces to be appraised starting in October of 2023. The appraisals were not returned in the timely manner in which I was told they would be. One of the pieces I took for an appraisal I decided to reset instead of spending the cost of the repair. I was promised some design choices and never received them. I finally went to the store and discussed what could be done. Was again promised design choices to not receive them. Went to the store again and discussed options. Finally got one design choice and approved it. Was told I would receive the other design choice in a day or two to approve. Several days later went back to the store and discussed never getting any design choices. Was promised my pieces would be ready by 12/22/23 no later than 5 Was called and told 6. I couldn't do that as I had other plans( even 5 was pushing for my other plans). Today I was headed to pick them up and was called and told they wouldn't be available until closer to noon. Noon 12/23/23 is not 12/22/23. Was also told they several calls were made to me during the process. I never received calls until I started showing up in the store saying I'm not getting the service I was promised. The amount of money I'm spending may not be a large amount to many of their customers but to me it's a considerable sum and I expect better customer service for that price. Today I was told jewelry making isn't an exact science, I can understand that. However, if that's how you view it don't promise something you can't deliver. I know many in the community highly recommend this store but I cannot recommend it and will be sure my local friends know of my dissatisfaction.
-
December 2023 by James 102
The very best!! I dropped my relatively expensive watch and it totally stopped. I left the watch at Golden Jewelers Forney prepared for an expensive bill. Next day - fixed at no charge - battery had to be reseated. Competent and HONEST!!Jim D Forney
-
December 2023 by Sablee Foley
The staff is so welcoming when you walk in! The service was so quick and very affordable. My ring looks brand new again ❤️ HIGHLY RECOMMEND!
-
December 2023 by Sheryl Houston
Golden’s Jewelry has excellent customer service! Lance is not only helpful but is quite personable. Golden’s repaired a broken chain for me. Turn around time was phenomenal. I will be returning with a vintage ring for them to redesign. Golden’s earns five stars from me!
-
December 2023 by L. Ballard
We have been a customer for 3 years and we are treated with great respect. The staff is very friendly and always asks about our family. The quality of work is outstanding. We will always refer friends and family to them.
-
November 2023 by Sheri
I needed a battery for my Michelle watch and Ethan and Marie were so helpful! They also cleaned my wedding ring and it looks new again! Above and beyond great customer service!
-
October 2023 by Jasmyne Perkins
My husband and I upgraded our wedding set for our 5 year wedding anniversary. Noah was phenomenal in designing our new rings. We were able to get a coordinating band for my husband that matched mine beautifully. Two years later and we are still receiving impeccable customer service & follow up care. I’m rougher on my rings than I like to admit. Today Jeanna called my husband to invite us in for a routine cleaning. When I brought mine, she looked at it under the microscope for me and discussed repairing some prongs and sprucing it up. I’m so thankful for this place and the customer service we receive. We are forever grateful for this local gem
-
October 2023 by Randi Kilde
We are new to Forney and we purchased our wedding bands from Golden Jewelers. The staff has been nothing short of amazing! Maria is always so sweet and it’s always been a pleasure working with her. She always takes the time to chat with me and to see how I’m doing. She also makes sure any questions we have are answered promptly and they are consistently making sure that things are going smoothly. Calls reminders are made to us every few months for cleaning and quality checks, which was included in our purchase, and Lance always takes care of my cleanings without much of a wait. I leave every time 100% satisfied with his work! We are definitely appreciative that we found this hidden gem!
-
October 2023 by KingChilee
Phenomenal customer service and very friendly staff. Went in to to get a watch bracelet resized and a spring bar replaced and they had me in and out in about 5-10 minutes. If you're looking to make a new purchase, ask for Jeanna. She is very knowledgeable, professional and will take care of you.
-
October 2023 by Jessica Quinonez
specifically Forney location.Lance and Maria were able to accommodate my repair from 2 weeks to within 15 minutes. They’re currently rebranding the name however I’m wanting to spotlight their perks ,and affordability on repairs .Thank you kindly for your support and Noah’s ability to squeeze me in.
-
October 2023 by BOND ARMS GIRL “Amy” Girlbehindthegun
Been a customer for awhile! Love these folks ! Maria Is so helpful and nice makes you feel like family !! Lance ( I hope that's correct) is knowledgeable and friendly ! Highly recommend them, I've had jewelry repaired, sized and purchased, and I've been happy with everything and everyone!!!
-
October 2023 by Paul Moschioni
The customer service at this location is fantastic. They communicate everything very clearly, give accurate repair timelines, and are priced just right. Looking forward to their growth into the watch world.
-
October 2023 by brenpit2
If You're looking for a jewelry store that honestly treat you like family this is the one. I have bought multiple pieces from them over the past few years and have been truly taking care of before the sale and after the sale. Give them a try you will not be disappointed and ask for Jeanna .
-
October 2023 by William Bolender
My wife was gifted a diamond and ruby ring that would spin. About 20 years ago it broke and she put it away. Having used Golden Jewelers for some other repairs I knew if anyone could fix my wife’s ring the crew at Golden Jewelers could handle the job. It may have been a bit of a challenge but they nailed it. These guys are GREAT I will not use anyone else. Love them all
