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March 2024 by Dan Turner
They were very professional .
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February 2024 by Crystal D Diviney
I had surgery recently and not able to get around very easy. I was able to file my taxes and apply for the advance from home by their virtual drop off.
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June 2023 by cesar guerra
Had an appointment at 2:00 PMwith Trena had 1 form At 2 PM 2:15 I was out of there Matt It's no longer working there but Trena is the one that's gonna take care of my taxes next year
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April 2023 by Bill Potter
Of course we had everything we needed but our tax pro was friendly and made the process so simple while explaining the process and what things meant at key points so we understood what we were seeing. Again, this relies on YOU having all the correct documents!
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March 2023 by Tina Mann
Glenda done our taxes she was very good. But the guy across from her (I think maybe office manager) was totally rude!! Yelling about everything not professional at all! I feel sorry for the people that work here with him. Will not be coming back to this h&r block at all!!
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March 2023 by Scarchain6891
Everybody that I dealt with was very nice and the person who did my taxes answered the questions I had and they did it pretty quick so I'd recommend going there
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March 2023 by Bryan Cortes
First time filing business taxes and was told I had to leave all my paperwork. Days go by I stop by to check in on status since I couldn’t reach the tax preparer who was actually ahold of all my paperwork. Was told it’d be ready by Tuesday or Wednesday @ the latest. I call today (Thursday) and was told even though I made appointment and on Tuesday there was a scheduled time for my taxes to get filed they didn’t due to walk ins. I understand it’s tax season so I ask when would they be ready. Her response, “when I get the time to do it, I just don’t have time but I’ve looked at it” what was the point of me leaving my binder full of documents from EIN number LLC with other sensitive information if it was just going to be tossed around for spare time?
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March 2023 by Dale Smith
Great Service, takes the time and trouble off you.
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March 2023 by Ashley Cortes
Moving to Forney I tried to file my taxes at this H&R Block, bad service not coming back
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February 2023 by Miranda Bagg
Matthew was amazing. I've never been to an H&R Block because I normally do my taxes online (only because it's cheaper). Something was off when I was doing my return so I rushed over to get things figured out. They took me in immediately after I explained my situation. Matthew was so supportive and reassured me that it wasn't my fault and that he was going to do his best to get me my maximum refund. It took maybe an hour and everything was submitted. In my opinion it was worth every penny to go in person. Especially when the employees are as genuine and friendly as Matthew was.
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February 2023 by Dalyn Reachi
This was my first time giving H&R Block a try; my former CPA retired and closed his office. I will never use a franchise like H&R Block again! I submitted all the required documentation on the portal. Today someone from H&R Block called to do a virtual appointment to file 2022 income taxes. There's nothing more unsettling than an account that says, "I don't think we need that form; I'm just going to put other." When we completed the questions, I asked her what the refund total looked like. She said it was right around $1,000. To give some context, my 2021 return was 8,000, and nothing has changed. How can someone who has two dependents and paid almost $10,000 in childcare fees last year? That doesn't even make sense. As a single mom, I depend on my tax return every year. It's absolutely impairitaive we have the maximum return.I consider myself a pretty compassionate and patient, but this whole transaction was a nightmare. Everyone has to start someone, and we were all new to a job at one point in our life.. But train your people!! Don't set your customer and employee up for failure because they weren't trained properly.
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December 2022 by Giselle Martinez
Matthew Frank was very helpful in helping file my taxes and explaining everything along the way. I had several investment-related documents and he was able to help me file everything accordingly.
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November 2022 by Giselle
Matthew Frank was very helpful in helping file my taxes and explaining everything along the way. I had several investment-related documents and he was able to help me file everything accordingly.
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May 2022 by William Beaumont
Matt Frank is extremely competent and customer friendly
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May 2022 by Mary Clark
The lady that has done my taxes for years is amazing and even though she has many clients finds a way to make me feel like I'm her only client.
