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February 2024 by Joey Pauga
My recent visit to the Shell on Helms Trail was largely positive, offering a convenient break right off the I-20. This particular Shell station isn’t overwhelmed by the hustle and bustle you find at other stops, which is a refreshing change. The atmosphere is what you'd hope for - a place that serves not just as a pit stop for fuel but also as a quick rest area.One of the highlights of this location is the inclusion of a Subway within its premises. It’s a great option to have for those looking to grab a bite without losing much time on the road. The ability to fuel both your vehicle and yourself in one spot is definitely a plus in my book.However, not everything was smooth sailing. An unexpected hiccup occurred when we tried to pay at the pump, and were prompted with a message to "See Cashier." Upon entering, we were met with a less-than-enthusiastic cashier. Despite our explaining the situation, prompted by the pump's instruction, the cashier seemed noticeably bothered by our need to pay inside. His demeanor did cast a slight shadow over what was otherwise a seamless experience.Despite this minor inconvenience, the overall experience remains positive. The station's location, combined with its amenities, makes it a worthwhile stop for travelers on the I-20 looking for a quick refuel and refresh. It’s my hope that our interaction was an isolated incident and not reflective of the general customer service. I’d still recommend this Shell station for those passing through, but perhaps a little more cheer from the staff could make it an even better experience for everyone.
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January 2024 by Raul Gonzalez Perez
A good place to fill up with gas and make purchases in transit but at a much higher price than other conventional places but in general everything is good
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September 2023 by Nick Senn
One of the worst gas station in tx cashier is rude and apparently doesn't work for shell gas and pumps never read cards and when you report it the gas attendant get upset and refuses service. So in my opinion I wouldn't use this dirty place at all
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March 2023 by CARLOS DIEGUEZ
He didn't give me a receipt. He got offended because I asked him for it. And then when he gave it to me, I saw he charged twice the gasoline I asked, and he was pretending it was a mistake of my card
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November 2022 by Reagan Martinez
The cashier said it was hard to sold me $10 worth of lottery when I try to paid with a $100 bill and just put $200 worth of gas woth my CC.Not coming back here
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August 2022 by Lee McDermett
Possible the worst Shell station I have ever been to.
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February 2022 by Jose Sanchez
Restrooms are nasty and smells bad ,!
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January 2022 by David Clark
The floors and bathrooms were extremely clean. Everything looked well stocked. Great drink selection. Very helpful staff. Saw the night cashier helping a lady change her tire between taking care of customers. Seems like the type of gas station that knows most of its customers by name.
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January 2022 by R.A. Barrera
Wife reports that the locks are broken on bathroom stalls, and they are filthy! Persons behind the desk say nothing, and just stare at her as she walked out. Men’s bathroom had urine all over the floor. Definitely not clean, and if my kids were little we’d be in trouble.
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January 2022 by Wahid Ullah
Very helpful people. Helped me out with directions. Very professional attitude. Nice and clean station. Restrooms were clean.
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December 2021 by Donald Marcus
Very good people and helpful
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July 2021 by Ken O.
After ordering something that was black in color , he told me to be careful with it because it may, "turn me black". Afterwards, attendant told me to "stay away from niggers"
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December 2020 by John Pickett
Always 2 pumps out of order, they never fill receipt paper and the ground around the pumps is FILTHY. Spilt diesel and gas, old food and lord knows what else. Shell should be alerted. Please take some pride in your business!!!
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November 2020 by Caroline Keye
Extremely rude workers in the gas station. The old man behind the counter is constantly giving me issues and acting extremely rude.
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January 2020 by Ajay Gowda
Shell must cancel their license to sell fuel in this station. Most of their pumps don’t work properly.
