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July 2025 by Jessica Vardanyan
Don't waste your time. Just go to the one in Terrell. Worse customer i have seen in awhile. Also don't order online they will.just sell it to a different customer.
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July 2025 by claude kamanzi
Thx for good customer service, so helpful and faster!
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July 2025 by Anthony Robinson
The sales rep was very helpful and explained everything very well. I really appreciate the experience he gave me.
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July 2025 by Dn Gibbs
Recently moved to Forney.Kevin was very helpful. He will be my go to contact at Verizon moving forward
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July 2025 by Rainie Kirby
Brandon was awesome super friendly, and helped tremendously!
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June 2025 by Husain J
Rijwan Mukarram and Kevin were very helpful and supportive with their expertise!
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June 2025 by Shuntel Betts
Shot out to Brandon for his EXCELLENT Customer Service!!!!!!
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June 2025 by liz gerilla
Kevin was amazing and so patient. When I came in, he had 3 or 4 customers and I saw how he assisted all of them prior to me and it was fantastic. When it was my time, I didnt feel rushed. He took time to answer questions. I worked in the customer service industry for maybe 15 years now and this is what we call going above and beyond. Simply amazing service.
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June 2025 by Michella C.
Rizwan is very rude and condescending. He was dismissive of my problem and only helped me because he wanted the sale.
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May 2024 by lorena garcia
Mariela is great. She made my experience switching providers fast and easy. Thank you!
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May 2024 by Abubakar Iqbal
Amazing work I will be coming back
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May 2024 by George Boone
Kevin at this store is a sincere guy. He seems to be very honest and wants to do his best for the customer. This store has very little wait time.
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May 2024 by Tara Ayaba
Went in today 5/13/2024 at around 1:07 PM CST to attempt to transfer from T-Mobile to Verizon. The South Asian/Middle Eastern male employee was extremely rude, dismissive and ignored me. He didn't even speak a word when I entered nor even said a simple ”hello welcome to Verizon.” I even waited for five more minutes STILL not being spoken to or acknowledged.Decided to leave since he refused to help or attend to me. Even leaving he did not even apologize or call me back to attempt to make up for him ignoring and not helping me. That was deliberately done on his part.Verizon lost a customer based on your horrible employee. He should not be an employed if he can't even have basic decency, social skills and a willingness to interact. Retraining isn't possible for someone like that.Decided to go with AT&T at least they care.
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May 2024 by Christopher Hill
Extremely helpful, amazing experience would recommend anyone to be helped by Terrell.
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May 2024 by dee brown
Great customer service!!! I was made aware of multiple offers and plans and got what I wanted! Highly recommend this store
