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January 2024 by Jackie Woodward
People were yelling and screaming while managers were just standing around. While they did do everything fine with my vehicle they did not with someone else’s!!
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December 2023 by Braden Horn
Do not come here for tire needs. Go anywhere else like Forney tire and service. I waited here watching the “mechanic” struggle to rotate tires taking him over an hour on a single car. I was third in line. Called a place down the street was in and out within 7 mins. Joella the manager is clearly not doing a very good job here
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December 2023 by Carlos Salinas
They don’t answer phone. When they do, hold time is forever, then they promise to call back & never do. Terrible Customer Service!!!!
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November 2023 by Ayaka Genshin
Absolutely horrible experience. I called to ask them when they’ll be open, I was told they’ll be back from lunch in an hour which was okay, I waited in the parking lot for over an hour or two and no one ever came back. I called the customer service and they said they were open and I looked again to be greeted with a closed garage. DO NOT GO HERE! The employees are either careless or liars.
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November 2023 by Ricardo Fonseca
Extremely slow service, 1.5 hours for a flat tire and tires rotation, no knowledge of effectiveness time at work, several just walking and clocking time, no matter on customer service experience.
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October 2023 by Carla Day
I came on a Saturday and the guys where Tony and Wally. They said they were short staffed. Wally checked one car in and then changed the oil. Anywhere else they would check everyone in take your keys so you can leave, not here, not today. This never happens at other Walmart stores. I will not come here again. Do better Walmart, fully staff your departments. We are sick of your poor customer service and managers that hide. They don't even have fans, no wonder why they are moving so slow. Please hurry HEB and save us.
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May 2023 by Zane E.
I'm from out of town and had a flat. With no one in front of me it took the crew an hour to tell me my tread was too worn down to repair the tire. I decided to purchase a tire to fix the issue. I asked specifically for my old tire back to check the tread at a different shop to see if it could be repaired, tread only had 15,000 miles on it. The crew had no idea what the warranty plans encompassed and it took them 10 minutes to decide that I didn't have to pay extra for them to install the tire. After getting home, I realized they never gave me the used tire and when calling, they stated the only thing I could do was drive 2 hours back to get it. Bad customer service and slow wait times. I do not recommend
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April 2023 by Brigette Atkins
Automotive sets appointments but doesn’t open at your appointment time.
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April 2023 by Claude P
Another missing product ground beef on a pick up. Called and the manager lady looked around and said nope sorry?? It's time after time and they don't give a chit. Calling Corporate.
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October 2022 by Taylor Pleasant
Tim was very helpful. when other associate refused to help me & told me there would be a wait so I prob should go to another location, Tim helped me immediately. Battery was affordable and came with amazing serviceService: Battery
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October 2022 by Asid M. (El transporter)
Too crowded Very low stock on automotive oils didn't find what I was looking for.
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October 2022 by Todd
Very pleasantly surprised. The cashier was very helpful and polite, and the technician Tim did an excellent job. Definitely will return.
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October 2022 by Tiffany Gallegos
Nice and helpful mechanics (5 stars to them), absent Walmart customer service associate (1 star to them).I had an appointment and needed to talk to the associate. No one answered my call. I called 5 times and all were disconnected about 3 minutes after ringing. Pulled up to the shop and was greeted by the mechanics who helped to check me in. I was a little late due to traffic but they said it was okay. The tire shop walmart customer entrance was still closed at 7:20am. The mechanics let me in the side entrance and I waited for my tire installation. The tires were installed quickly. I paid the clerk about 30 minutes after I arrived at 7:15am and she said I would have to wait for the mechanics to bring my keys. I sat waiting for 15 minutes for my keys. The clerk left the auto center again. I talked to the mechanics and they said they left the keys at the register. I waited again for the clerk to come back but she didn't return. I grabbed my keys myself, which were next to the register the entire 25 to 30 minutes while I was waiting for them to come back.
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May 2022 by Filmon Abraham
The previous day, the guy told me that they don't have the type of tyre that I was looking for when in fact they do. I confirmed by phone later with the Auto care center Manager (which was helpful by the way) and she told me to come next morning. The next day, I have to wait for 2 hours for car which was having a tire service and later, when I came back after 2 hours the guy didn't even start working in my car and he told me that I didn't left my key when I asked him why for him to get it from the keys ceiling pad shortly. After a while, unlike the way I told him, the guy put the new tires in the back when what I clearly ordered and their other member clearly took note of that. Certainly the worst tire change experience that I ever had and I would have given them 0 start had it been available.Service: Tires
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March 2022 by Luis Marroquin
I stopped by on 03/19/22 at 10am to have my battery checked and buy a new one if needed. The two people there were little help to no help. The 1st person. I asked if they can help me with a battery and directed me to the battery wall and told me to find the correct one. I found a possible match and I asked the 2nd person to corroborate, he seems bothered to be asked this question.Compared to the Durant, OK. Where I last used their services; these guys are children playing toy cars with no customer service.Service: Auto battery maintenance