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September 2023 by Tracie Barnes
I will never use H&R Block again. Worse experience since Jackson Hewitt and that's saying something.If I could rate the customer service and management lower I would. I would love to see them go out of business since improvement and customer service is the last thing this company is about!
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April 2021 by wendy yeldell
The agent is very helpful, patient and thorough. We will use Rhonda every year.
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April 2021 by Irene Diaz
RHONDA NELSON WAS HELPFUL ???
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April 2021 by Ruben Lopez
Great customer service and pre set appointment.
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April 2021 by Thai Nguyen
Pedro is very professional and friendly . He is quick and reliable
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April 2021 by Robert Warthen
Professionalism.
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April 2021 by Maria Martinez-yarovikov
Ms. Rhonda is excellent, excellent, excellent!!
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March 2021 by Dionne Akhinegbe
The competence and friendliness of the representative Mrs. Rhonda Nelson
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March 2020 by Paul Kendzierski
Very helpful
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May 2019 by Ivelitza Roman
Although I ended up paying back even more to the IRS, my consultant, Mrs. Rhonda Nelson at FT Sam Houston did an excellent job providing advise and taking the necessary time to explain and clarify any of my doubts about taxes, deductions, and new implemented tax rules that I was unware of. She was very kind and attentive. Her team was great also, and the wait was minimal given the fact that it was a Friday three days before the cut off date.
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May 2019 by Sean Kern
Rhonda was the consummate professional and worked very hard despite it being very obvious that the location was woefully understaffed. The score is fully because of Rhonda and the other professionals who were delightful and very respectful. If I had to rate this based on their manager then the score would be much lower after overhearing how she spoke to her employees on the phone. I was at the office numerous time to check in and drop paperwork off and it was very apparent how busy the professionals were as they had to turn walk-ins away due to understaffing. Given all that, the staff at this location still worked very hard to help everyone they could.
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May 2019 by Raymich Gonzales
Very professional caring
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April 2019 by drea kay
My tax preparer Rhonda was amazing! She was extremely efficient and got me in and out in a timely manner. She was very professional, knowledgeable, and personable.
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April 2019 by Lauren Ruiz
Do not go here! I dropped off some tax returns to be amended, they've had them for 8 days and never called me once to tell me what they needed to complete it! Now I have a few days to amend two years returns and file 2018. I called many times and the person supposedly in charge of my files was never there and never called me. Then when I asked for a number to the manager, they gave me a number to a random dance studio in San Antonio.
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April 2019 by R Johnson
Associate is very knowledgeable and professional. Earned my complete trust.
