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October 2023 by Bree C.
Eventually lost the taste for James Avery at this location due to their attitudes. It's inconsistent and some are plain rude. Certain customers are treated better than others. Since there are many locations, it's not like it will change anyone's life. They do have some of the most talented employees which is a shame because the managers are the ones who run you away. If I prefer the opinion of someone who has better style, and they are at work, why does it matter if I choose to wait for them to be available?
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August 2023 by Tiffany W.
Darcie, the manager, is probably the rudest individual I have ever encountered while patronizing an establishment. The fact that Darcie holds a management position is doing a huge disservice to the James Avery experience. My husband bought me the "I do" charm for our anniversary and provided me with the gift receipt. I decided to return the charm with the gift receipt in hand, and repurchase it in addition to another charm so that it would qualify for the promotion (Buy 2, Get 1 Necklace). Darcie attempted to tell me that I could not return the item even though I had the gift receipt (which was dated for the previous day) because of the promotion. She told me if I return it, I can't use my own gift certificate (valued at $121.24) until the promotion concludes. When I asked her to show me that stipulation, she could not do that. The receipt clearly states that I would be given store credit or a gift certificate (which I was perfectly happy with). Instead, she talked to me in an extremely rude manner, and acted as though she was doing me a favor by doing what was clearly outlined on the gift receipt. The way she spoke to me was so off-putting that even the lady standing in line next to me decided to chime in and ask for the rationale behind Darcie's senseless explanation. While it's usually an exciting time to add something new to my bracelets, this experience with Darcie was the complete opposite. I did not at all enjoy my experience. How unfortunate is it that one condescending, belittling manager could ruin my entire perception of this company?Westlake Marketplace/Summerwood Location
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February 2023 by Celeste F.
I was in need of an addition to my James Avery Charm bracelet. I had 2 unattached charms from the 2017 Christmas collection and 1 from the standard/classic collection that needed to be attached and polished. I was met in line with condescension from the manager. She towered over me and my beloved charm bracelet and exclaimed very loudly in disdain that she would not be able to attach one of my charms as this was not a James Avery charm. As we continued this consultation in the middle of the room, I now was defensive and retorted that this charm in question was from the 'heirloom collection' and has since been retired. Thinking that would be enough she scoffed at me, stopped directing the ongoing floor/ line of customers behind me, and had another associate moved over to a different register so she could service me herself. She hunched over the register she took over and struggled to find my account which she seemed to revel in while further inconveniencing me and discrediting the authenticity of my charm. She side eyes me and says can YOU tell ME more about this charm because I can't find it in the system and I've never seen it before. It's a green agate charm from the heirloom 2017 Christmas collection is all I know about it I say. I felt like I was on trial and she tells me she will allow me to pay for its attachment but in the future it cannot be serviced unless I can prove that It's of James Avery. To which I asked how could I if it was a Christmas gift. I picked up my bracelet as scheduled, and it was unpolished even though that was in my request. I'm quite fond of the enamel charms and miss the in-person experience that one cannot have while ordering online I haven't returned to this location since 2018 and am contemplating on returning this year. Since this woman seemed keen to discredit me, I've taken the liberty of acquiring the 2017 Christmas catalog should she try to patronize me again.
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December 2022 by Sean P.
Just rude people in general, nobody offered to help when I was interested in buying a charm.
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May 2022 by Daniel V.
tall heavyset lady with the apron is an asshole, no nice way to put it. i came in on mother's day with my little sister because she was buying charms for our mother's bracelet, while helping her search, she approaches me asking if i need assistance. i appreciated this, and immediately turned to call my sister over. as i do this, she interrupts me with a rude and condescending tone, claiming she can't hear me if i'm talking away from her. i turn back, annoyed, and explain that i'm not talking to her but calling my sister. obviously if i was talking to you, i'd look at you. then as she helps my sister, she seems as if she's half listening and annoyed, and when my sister is done talking she immediately tries to take her pencil, although she's not done filling out her sheet. what is she the fucking pencil police? we're not gonna steal your 25¢ writing utensil. my sister also expressed that she felt a hostile energy coming from her, and wanted to leave asap. we finished checking out, and left with a bitter taste in our mouths. if any store managers or higher ups want to contact me, i will gladly point her out for you. and if she's reading this, i hope you learn how to talk to people, because you're ridiculously rude for retail service. you give off an elementary school teacher vibe, and if that was once your profession, i suggest you go back to it, because you don't talk to regular people like a fucking toddler.
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May 2021 by Aliyah R.
This place was awesome I get all my jewelry from here the customer servís is good and the only thing is it's always packed