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December 2023 by Byron Mayberry
There’s this older man there that was rude. I was explaining to someone how much it costs to send something overseas and he jumped into my conversation in the background to fact check me.
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May 2023 by Corri
I was surprised to find this UPS Store on Ft Sam, just up the road from the PX shopping area! I was able to send a box quickly while running errands.
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September 2022 by Cool Beans
Nice clean and quiet place. I love the friendly helpful staff here. I’m so glad I decided to rent a mailing box here. Waaay better than USPS post office.
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August 2022 by David Garcia
I go there to return Amazon packages like I've done countless times at other UPS stores. Sometimes my boxes are open but I know it's not a problem because the UPS worker will give it a quick tape-up with their tape guns. I take my packages in and the old guy says I need to have all my packages already taped and ready to go. Okay great, I realize that, this is a UPS store and you are a UPS employee with 5 different rolls of tape and tape guns clearly visible behind your desk. I ask if I can borrow some of their tape because this guy is apparently too good to take the 5 seconds out of his day to tape up a package, not like he's getting paid for it or anything. He says no, there is no tape I can borrow but there's tape I can buy. Seriously? You want me to buy $5 tape when you have tape guns clear as day behind you? Worst customer service ever. Every single time I've returned boxes that are already open the workers have no problem at all taping them up for me, it takes them 5 seconds with their tape gun compared to this old guy watching me struggle with great value packing tape for 2 minutes that doesn't even have a tape-cutting teeth on it. Get off your wrinkled butt and do your job guy.
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February 2022 by Bryan Schwarzman
In my years at Fort Sam, these people have been among the most professional and expedient people to work for UPS! Thank You!
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January 2022 by Nadia iqbal
Bernadette and Bryla and they are very very helpful & very friendly.. I always recommend this location ??
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November 2021 by Bryan Kang
Best ups in my experience. Used this place for mails and packages without a single problem for over a year. Same staff from the beginning. Alex and other female staff took care of me well.
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October 2021 by Meadow Garcia
I went here to get my signature notarized only to be humiliated by the older man that works here. I was paying cash and he told me in a joking manner with a smile that I was a dime short. I tried to play along saying"Oh I think I might have some loose change in my pockets" I then looked up from my bag to see that his face fell flat."I'm not messing around, pay up or leave."I was so taken aback that I started sweating, gave him the money, and left With my notary. What hurt more was that there was several other people who witnessed me get absolutely dunked on.This experience was a year ago and I still remember how much that experience hurt me.Absolutely appalling behavior.
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July 2021 by Michael Fritz
Staff has always been very helpful and flexible with my requests. I have scanned, printed, shipped and used their notary services. Very satisfied!
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July 2021 by Samantha Fewell
Kinda small and crowded with only 2 check outs
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March 2021 by John Reyes
Old civilian owner/worker is super friendly and helpful
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January 2021 by Andrew Moontri
Overheard the older gentleman (worker) today belittling a young man about making the mistake of having his mothers name on a package and not his (same last name, and matching phone numbers). He told the young man he doesn't have time for him and won't "deal with it". I literally heard the young man apologize over and over again sincerely. Only to have this older gentleman treat him like dirt. I applaud the young man for not exclating the situation.
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December 2020 by Kyu Beom Oh
Awful staff, lazy, does not want to work, and does not know how to wear a mask
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October 2020 by Troy Perry
Knowedgeable staff, but felt cheated. Had to print off 1 page which ended up costing $2.03 listed price is $ .12 but after they charge you to use the computer for 30 seconds and add tax it gets pricey. Make sure you educate yourself before using these people because they aren't keen on warning people about overcharging.
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August 2020 by F B
Had a great experience with them - super helpful and caring, even helping w getting me a refund for a late delivery which obviously wasn’t the mistake of the store, but the sorting of ups in general
